We are looking for a Customer Support Executive to join our team in Berhampur. This is a part-time, work-from-home position suitable for freshers with at least a 12th-grade education. The role involves assisting customers and providing them with the necessary support they need.**Key Responsibilities:**- **Respond to Customer Inquiries:** Assist customers via various communication channels like email, chat, or phone. You will address their questions and concerns promptly and professionally.- **Provide Product Information:** Share accurate information about our products and services to help customers make informed decisions and feel satisfied with their choices.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face and work towards resolving their issues effectively. Your goal is to ensure customer satisfaction.- **Maintain Records:** Keep organized and accurate records of customer interactions and transactions. This is essential for tracking customer needs and improving service.- **Feedback Collection:** Gather feedback from customers regarding their experience. This information will help the company improve its services and products.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should have strong verbal and written skills to interact clearly and effectively with customers.- **Problem-Solving Ability:** You must be able to think critically and find solutions to customer issues promptly.- **Positive Attitude:** A friendly and approachable demeanor is essential for creating a good customer experience.- **Basic Computer Skills:** Proficiency in using computers and navigating through software applications is necessary, as you'll be handling customer inquiries online.- **Self-Motivated:** Since this is a work-from-home role, being self-driven and managing your time effectively is important for success.