Process Executive 12th Pass Jobs in Kolkata

Job Title: Customer Support & Sales ExecutiveDepartment: Sales & Customer ExperienceJob Type: Full-timeLocation: [City / On-site / Hybrid / Remote]Training: Paid initial training provided before official onboarding/operations---Role Overview:We are seeking an energetic, customer-centric Customer Support & Sales Executive to manage incoming customer inquiries while identifying upsell and cross-sell opportunities. In this role, you will undergo a comprehensive paid training program covering our product line, CRM systems, and customer engagement standards before transitioning into full company procedures and daily operations.---Training & Onboarding:- Includes mandatory paid training prior to commencing standard company procedures.- Covers in-depth product knowledge, customer communication etiquette, sales workflows, and tool handling.- Successfully completing the training phase will lead directly into daily live support and sales operations.---Key Responsibilities:Customer Support:- Handle inbound customer queries via phone, email, live chat, or WhatsApp in a professional, timely manner.- Diagnose customer issues, troubleshoot standard concerns, and escalate complex tickets to relevant teams.- Maintain high customer satisfaction (CSAT) scores and meet first-response resolution targets.Sales & Conversions:- Connect with inbound leads, understand user requirements, and present suitable products or services.- Follow up consistently with prospective clients to convert inquiries into active sales.- Identify opportunities to upsell, cross-sell, or renew existing customer accounts.Operations & CRM Management:- Accurately log all client interactions, lead statuses, and support tickets in the CRM system.- Collaborate with technical, operations, and billing teams to ensure smooth post-sale onboarding.- Gather customer feedback and share actionable product/service improvement insights with management.---Key Performance Indicators (KPIs):- Successful and timely completion of the initial paid training phase.- Monthly/quarterly conversion rates and sales targets.- Average response time (ART) and First Contact Resolution (FCR).- Customer Satisfaction (CSAT) / Net Promoter Score (NPS).- Lead follow-up compliance and CRM hygiene.---Qualifications & Skills:- Experience: 0-2 years of experience in customer support, inside sales, telesales, or business development (Freshers with strong communication are welcome as paid training is provided).- Communication: Excellent verbal and written communication skills in English and [Hindi / Regional Language].- Persuasion & Empathy: Strong active listening skills paired with the ability to handle objections constructively.- Technical Aptitude: Willingness and ability to quickly learn CRM tools, ticketing platforms, and basic MS Excel/Google Sheets.- Education: Bachelor's degree in any discipline or equivalent practical experience.---What We Offer:- Fully paid professional training program before transition to standard company procedures.- Competitive base salary with attractive performance-based sales incentives.- Structured career progression across support, customer success, and sales leadership.- Collaborative, high-energy work environment with dedicated mentorship.Contact : Aditya S - +91 8147351741 , aditya.recruites@proton.me

We are looking for a dedicated Back Office Executive to join our team in Kolkata. As a key support member, you will play a crucial role in ensuring our operations run smoothly and efficiently.Key Responsibilities: - Data Entry: Accurately input information into our systems and databases, ensuring data integrity and confidentiality. - Document Management: Organize, file, and maintain important documents, both electronic and paper, to ensure easy access and retrieval. - Communication Support: Assist in responding to internal and external communications, helping to relay important information to the right parties. - Inventory Management: Monitor stock levels and assist in ordering supplies to ensure the office runs without interruptions. - Reporting: Help prepare regular reports summarizing data and activities, providing insights that aid in decision-making.Required Skills and Expectations: Candidates should have a minimum of a 12th-grade education and be comfortable using computers and basic software applications. Attention to detail is essential, as accuracy in data handling is a key responsibility. Strong organizational skills will help you manage multiple tasks effectively. Good communication skills, both written and verbal, are important for interacting with colleagues and other stakeholders. As this is an office-based role, reliability and a proactive approach to work are highly valued. Freshers are encouraged to apply, offering a great opportunity to start a career in a dynamic environment.

We are seeking a Data Entry Executive to join our team in Kolkata. This role is perfect for individuals who are detail-oriented and have a passion for working with data. As a Data Entry Executive, you will be responsible for accurately entering data into our systems and ensuring data integrity.Key Responsibilities:- Data Entry: Enter data into the companys database with a high level of accuracy to maintain quality and reliability.- Data Verification: Review and verify data for accuracy, correcting any discrepancies to ensure information is up-to-date and correct.- Record Maintenance: Organize and maintain files and records, ensuring that all data is easily accessible for future reference.- Collaboration: Work closely with team members to assist in data-related projects and support other departments as needed.- Reporting: Generate and prepare regular reports for management to track data entry progress and identify areas for improvement.Required Skills and Expectations:- A minimum educational qualification of 12th pass is required; prior experience is not mandatory but will be considered a plus.- Strong attention to detail to ensure data accuracy and minimize errors in data entry tasks.- Basic computer literacy, including familiarity with MS Office applications such as Word and Excel.- Good organizational and time management skills to handle multiple tasks and meet deadlines efficiently.- Effective communication skills for collaborating with team members and addressing queries. This is a full-time position requiring you to work from the office. If you are eager to start your career in data management, we encourage you to apply.

As a Calling Executive, you will play a crucial role in engaging with customers and promoting our services. Your primary responsibilities will include:- Making Outbound Calls: You will reach out to potential or existing customers to provide information about products and services, ensuring clarity and accuracy in communication.- Customer Engagement: You will listen to customer queries and concerns, ensuring that each interaction is handled with care and professionalism, leading to high customer satisfaction.- Data Entry and Management: You will maintain accurate records of customer interactions and feedback in our database, which helps in tracking performance and providing better service.- Achieving Targets: You will work towards meeting daily and monthly call targets, contributing to the team's overall success, and motivating yourself and your peers to excel.- Team Collaboration: You will work closely with team members and supervisors to share insights and best practices that enhance the calling process and improve customer experiences.For this role, you should possess the following skills and qualities:- Strong Communication Skills: You need to communicate clearly and effectively in both verbal and written forms to build rapport with customers.- Listening Skills: Ability to listen carefully to customer needs and respond appropriately.- Positive Attitude: A friendly and positive demeanor helps create a welcoming experience for customers.- Basic Computer Skills: Familiarity with using computers for data entry and managing customer information is essential.- Eagerness to Learn: A strong desire to learn and improve in a fast-paced environment is important, especially for those new to the workforce. This is a full-time position based in Kolkata, suitable for individuals with 0 to 5 years of experience.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.Key Responsibilities:- Handling Customer Calls: You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- Providing Information: Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- Resolving Issues: You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- Maintaining Records: Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- Achieving Targets: Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.Required Skills and Expectations:Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

About UsArohi Global Textiles (OPC) Pvt Ltd. is a renowned brand in Lingerie & Underwear Manufacture segment in India. Arohi Provides Premium quality and skin friendly underwear for men, women and kids. Arohi Global Textiles (OPC) Pvt Ltd partners with entrepreneurs and distributors to launch private-label innerwear and underwear lines. Role OverviewWe are hiring 5 Inside Sales Executives to make outbound calls to qualified leads interested in starting a distribution business with Arohi Global. The role is conversion-focused: you will explain our new business model of own brand, answer queries, overcome objections, and convert leads into clients. Immediate joiners preferred.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are looking for a dedicated Back Office Executive to join our team in Kolkata. This role is ideal for freshers who have completed their 12th grade and are eager to learn in a dynamic environment. Key Responsibilities:- Data Entry: Accurately input and maintain important information in databases or spreadsheets to ensure that all data is current and accessible.- Documentation Management: Organize and manage all company documents, both digital and physical, making it easy to retrieve information when needed.- Customer Support: Assist customers through email or phone, addressing their queries and providing the necessary information to ensure a smooth experience.- Reporting: Prepare daily or weekly reports on various tasks to keep the management informed about progress and areas that need attention.- Coordination: Work closely with other departments to facilitate the smooth flow of information and support their operational needs.Required Skills and Expectations:- Strong attention to detail to ensure accuracy in all tasks, particularly in data entry and documentation.- Good communication skills, both written and verbal, to effectively interact with customers and team members.- Basic computer skills, including proficiency in Microsoft Office applications such as Word and Excel.- Ability to work independently and efficiently manage time to meet deadlines.- A positive attitude with a willingness to learn and adapt in a fast-paced work environment.

We are looking for an enthusiastic International BPO Executive to join our team in Kolkata. This position is ideal for candidates with a passion for customer service and communication, whether you are an experienced professional or a fresh graduate.Key Responsibilities:- Customer Support: Provide excellent support to international customers through phone, email, or chat, ensuring their inquiries are addressed promptly and accurately.- Problem-Solving: Assist customers in resolving issues by understanding their needs and providing effective solutions, helping to enhance their overall experience.- Data Entry: Accurately input and maintain customer information in the system, ensuring that records are kept up-to-date and secure.- Feedback Collection: Gather customer feedback regarding products and services, which helps improve service quality and customer satisfaction.- Collaboration: Work closely with other team members and departments to share information and support overall business objectives.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills in English, as this role involves interacting with international clients. A professional demeanor and a friendly attitude are essential for delivering high-quality customer service. Familiarity with basic computer applications and typing skills is necessary. We appreciate candidates with strong problem-solving skills, a willingness to learn, and the ability to work well in a team environment. Since this position is office-based, we expect reliability and commitment to regular work hours. Whether you are just starting your career or have some experience, we invite you to apply and grow with us.

Job Title: Inside Tele Sales ExecutiveCompany: Solve LegalX Private LimitedLocation: Tagore Park, Kolkata - 700039Experience: 1-4 YearsOpen Positions: 3-4

About the CompanyPaisa 108 Pvt. Ltd. is a fast-growing fintech company focused onsimplifying financial access and empowering users with seamless digitalsolutions. We are building a customer-first platform and looking forenthusiastic individuals to join our onboarding team.Job SummaryAs an Onboarding Telecaller, you will be responsible for connecting withnew users/leads, guiding them through the onboarding process, and ensuringa smooth and successful activation on our platform.

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and providing support through various channels. You will handle inquiries and resolve issues while maintaining a high standard of service.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions and concerns via phone, email, or chat to provide timely assistance and information.- Resolve Issues: Identify customer problems and work to resolve them effectively, ensuring a positive experience and rebuilding trust.- Maintain Customer Records: Accurately document interactions with customers in the system to track inquiries and updates for future reference.- Provide Product Information: Educate customers on product features and services to enhance their understanding and improve their overall experience.- Follow Up: Regularly check in with customers post-interaction to confirm their issues are resolved and to gather feedback on their experience.Required Skills and Expectations:- Communication Skills: You should have strong verbal and written communication skills to effectively assist customers and clearly convey information.- Problem-Solving Ability: The role requires quick thinking and creativity to find effective solutions to customer issues.- Attention to Detail: A keen eye for detail helps ensure accurate documentation and reduces the chances of errors in customer interactions.- Team Player: You will collaborate with team members and other departments to improve service delivery and resolve customer issues.- Basic Computer Skills: Familiarity with computer applications and typing skills are essential for handling customer inquiries efficiently.

We are looking for a Call Center Executive to join our team in Kolkata South. In this role, you will play a vital part in providing excellent customer service and support. You will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring their satisfaction.Key Responsibilities:- Answer Incoming Calls: Respond to customer inquiries promptly and professionally, ensuring they receive the information they need.- Resolve Customer Issues: Address customer complaints and concerns effectively, aiming for quick resolutions that satisfy the customer.- Maintain Records: Keep accurate records of customer interactions and transactions for future reference and analysis.- Follow Up: Reach out to customers as needed to follow up on issues, ensuring that they are happy with the solutions provided.- Provide Product Information: Share details about products and services, helping customers make informed decisions.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members.- Problem-Solving Skills: Ability to think quickly and provide effective solutions to customer issues.- Basic Computer Knowledge: Familiarity with computer software and systems for logging calls and accessing customer information.- Team Player: Willingness to collaborate with colleagues to enhance the customer experience and achieve team goals.- Adaptability: Openness to learn and adapt to new processes and technologies in a fast-paced environment. This is a full-time, in-office position suitable for individuals with 0 to 3 years of experience who have completed their 12th grade.

Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!

As a Back Office Executive, you will play a crucial role in supporting the daily operations of our business. Your primary responsibilities will include:- Data Entry: Accurately inputting important information into our systems to ensure data integrity and availability.- Documentation Management: Organizing and maintaining physical and digital files, ensuring that documents are easily accessible and up-to-date.- Communication Support: Assisting with internal and external communications, preparing reports, and responding to inquiries as needed.- Inventory Management: Keeping track of office supplies and materials to ensure that resources are always available for operational needs.- Assisting Teams: Supporting various departments with administrative tasks, helping to streamline workflows and improve overall efficiency.To succeed in this role, you should possess the following skills and qualities:- Attention to Detail: Strong focus on accuracy and thoroughness to ensure proper data handling and documentation.- Organizational Skills: Ability to manage multiple tasks efficiently, prioritizing work effectively to meet deadlines.- Basic Computer Skills: Proficiency in Microsoft Office Suite or similar tools, with the ability to learn new software quickly.- Effective Communication: Good verbal and written communication skills to interact clearly with team members and clients.- Team Player: Willingness to cooperate with colleagues and contribute to a positive work environment.Candidates with 0 to 1 year of experience and at least a 12th-grade education are encouraged to apply.

Job Title: Process ExecutiveCompany: TranzlatexShift: 7:00 AM 4:00 PM (Fixed Morning Shift)Working Days: Monday to Friday (Sat & Sun Off)Facility: Cab Pickup AvailableJob Role:Handle document processing and coordinationCommunicate with clients and internal teamsMaintain records and ensure quality standardsRequirements:12th passBasic computer knowledgeGood communication skillsDetail-oriented and responsibleWhy Join Us?Join a growing startup and kickstart your career in a professional and supportive work environment with fixed shift and weekend offs.