President Job Vacancies in Gurgaon

The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

Description:VP - Human Resources for a Content Management KPO firm. Responsible for Talent Acquisition and Management, HR Operations, Behavioural Training, Admin. Support and Compliance for the business.Key expectations from the role are:This role will liaise with the business leaders and managers and introduce specific HR initiatives and recommend HR solutions aligned to business objectives and strategy. This work includes partnering with business to implement relevant HR operations supporting business growth and, managing end to end employee lifecycle along with process improvements. The incumbent is expected to bring in and implement industry-leading HR practices and structure, support leadership and coachingPartner with business to drive the execution of all components of the employee lifecycle from goal setting, performance management, promotions and internal movements to exits, with a consistent focus on building a high-performing culture of growth and development through effective leadership, communication and feedbackWork with cross-functional teams to facilitate an end to end HR needs for the business pertaining to Talent Management, Performance Management, Talent Acquisition, Employee Relations, Staffing, Succession Planning, Organization Structure and Skills AssessmentsAdvise Department and Function heads on people growth strategies and initiatives to ensure retention and growth of high potential employees including growth and development plans, top talent programs, organizational change, design and employee communicationsManage end to end employee life cycle including onboarding for new joiners, confirmation, performance appraisals, grievance handling, employee relations and employee separationEffective in managing attrition and demonstrating effective staff retention strategies will be a critical performance indicatorReview and analyse business unit data to identify trends and recommend solutions to improve performance, retention,