Ground Operations Staff 12th Pass Fresher Jobs in Kolkata

As a Ticketing Staff member, you will play a key role in providing excellent customer service and managing ticket sales. You will work in a fast-paced environment, assisting customers with their travel needs.**Key Responsibilities:**- **Assist Customers:** Help customers understand their ticketing options and answer any questions they may have regarding travel.- **Process Ticket Sales:** Handle ticket sales efficiently using the system, ensuring accurate information is entered for each transaction.- **Manage Reservations:** Update and manage booking systems to reflect any changes and ensure all reservations are correct.- **Provide Information:** Share relevant information about travel schedules, fares, and policies to help customers make informed decisions.- **Handle Cash Transactions:** Process cash, credit, and debit card payments accurately, ensuring the correct change and receipts are given.- **Handle Customer Complaints:** Address any issues or concerns raised by customers, working to resolve them swiftly and professionally.**Required Skills and Expectations:**You should have completed your 12th grade and possess good communication skills to interact effectively with diverse customers. Attention to detail is essential to ensure the accuracy of ticket sales and bookings. You should be comfortable working in a team and capable of managing multiple tasks efficiently. Basic computer skills are necessary to operate ticketing systems and manage information. A willingness to learn and adapt to new challenges is also important, especially for those with little experience.

As an Airport Operations Executive, you will play a pivotal role in ensuring smooth airport operations. Your primary responsibilities will include:- **Customer Service:** Assist passengers with inquiries, providing information about flights, boarding procedures, and terminal facilities to enhance their travel experience.- **Check-in and Boarding Coordination:** Manage the check-in process, ensuring accurate documentation and timely boarding of passengers to maintain flight schedules.- **Baggage Handling Oversight:** Monitor baggage handling to ensure safe and efficient loading and unloading, and assist with resolving any baggage-related issues that arise.- **Safety Compliance:** Adhere to airport safety regulations and protocols, helping to maintain a secure environment for both passengers and staff.- **Communication with Airlines:** Liaise with airline representatives to coordinate flight operations and address any operational issues that may surface.- **Updated Knowledge:** Stay informed about airport policies, procedures, and any changes to maintain a high level of service.To excel in this role, you should have strong communication and interpersonal skills, enabling effective interaction with passengers and team members. Attention to detail is vital, as you will manage important documents and ensure smooth operations. A team-oriented attitude is essential, along with the ability to work in a fast-paced environment. Basic computer skills will also be beneficial, as you may need to use management systems and databases. Candidates should be reliable, punctual, and ready to handle challenges with a positive approach.

An Admin Executive at the airport is responsible for handling daily administrative operations, maintaining office coordination, managing documentation, supporting airport departments, and ensuring smooth communication between staff, management, vendors, and passengers when required. The role supports operational efficiency by maintaining records, scheduling, reporting, and compliance with airport and aviation standards.Key ResponsibilitiesAdministrative OperationsManage daily office administration activities at the airport.Maintain records, files, reports, and confidential documents.Handle data entry, documentation, and correspondence.Prepare daily, weekly, and monthly administrative reports.Coordinate with different airport departments for operational support.Maintain attendance records and employee databases.Organize meetings, appointments, and travel arrangements for management.Coordination & CommunicationCoordinate with airlines, ground staff, cargo teams, and vendors.Handle internal communication between departments.Assist HR and management in administrative tasks.Support staff onboarding and document verification.Respond to emails, phone calls, and official inquiries professionally.Office & Facility ManagementEnsure office equipment and facilities are functioning properly.Maintain office supplies inventory and procurement records.Coordinate housekeeping, maintenance, and security services.Monitor cleanliness and workplace standards.Documentation & ComplianceMaintain airport operational records and compliance documents.Ensure proper filing of aviation-related paperwork.Support audits and inspections by aviation authorities.Follow airport safety and security procedures.Customer & Staff SupportAssist passengers or visitors with general information if required.Support airport staff with administrative requirements.Handle complaints or escalate issues to relevant departments.Required SkillsExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesComputer proficiency (MS Office, Excel, Outlook)Documentation and record-keeping skillsTime management and coordination skillsProblem-solving abilityProfessional appearance and behaviorAbility to work under pressure and rotational shiftsEducational QualificationGraduation in any discipline preferredDiploma or certification in Administration, Aviation, or Management is an advantageExperienceFreshers can apply for entry-level roles1-3 years of administrative or airport experience preferredPreferred QualificationsKnowledge of airport operations and aviation terminologyExperience in office administration or coordinationFamiliarity with ERP or administrative softwareBasic knowledge of compliance and documentation proceduresWork EnvironmentAirport terminalsAdministrative officesAirline operation officesGround handling companiesCargo terminalsSalary Range (India)Fresher: 20,000 - 28,000 per monthExperienced: 30,000 - 70,000 per monthSalary depends on airport, airline, location, and experience level.

We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This role is ideal for someone with a passion for customer service and an interest in the aviation industry.Key Responsibilities:- **Customer Interaction:** Assist passengers with check-in, boarding procedures, and luggage handling to ensure a smooth travel experience.- **Information Assistance:** Provide accurate information to passengers about flight schedules, gate changes, and policies to improve their travel journey.- **Problem Solving:** Address passenger inquiries and concerns promptly, using effective communication skills to resolve issues calmly and professionally.- **Safety Compliance:** Ensure all safety protocols and procedures are followed, maintaining a safe environment for both passengers and staff.- **Team Collaboration:** Work closely with team members and other airport staff to ensure seamless operations and high-quality service delivery.Required Skills and Expectations:Candidates should have completed their 12th grade and possess excellent communication and interpersonal skills. A friendly attitude and a willingness to assist others are essential. Successful candidates will be detail-oriented, able to think on their feet, and demonstrate problem-solving abilities. Previous experience in customer service is an advantage, but not mandatory, as we will provide training. Applicants should be flexible with working hours, including early mornings, weekends, and holidays. A strong commitment to providing exceptional service is crucial for success in this role.

As an Airline Ground Staff member in Kolkata, you will play a crucial role in ensuring smooth airport operations. Your main focus will be on providing excellent customer service and assisting passengers throughout their journey. Key responsibilities include:- **Check-in Assistance**: You will help passengers with the check-in process, ensuring they have the necessary documents and guiding them through self-service kiosks if applicable.- **Baggage Handling**: You will assist in the safe loading, unloading, and transportation of luggage, ensuring all bags are tagged and reach the correct destination.- **Customer Service**: You will respond to passenger inquiries and concerns, providing information about flight schedules, gate changes, and other essential services to enhance their travel experience.- **Coordination with Crew**: You will communicate effectively with airline crew and ground teams to ensure timely departures and arrivals, addressing any operational issues that may arise.- **Emergency Response**: You will be trained to handle emergencies and assist in evacuating passengers when necessary, ensuring safety at all times.To excel in this role, you should possess good communication and interpersonal skills, demonstrating a friendly and helpful attitude toward passengers. A basic understanding of airline operations will be beneficial. You should be detail-oriented, capable of multitasking, and able to work well under pressure. A willingness to learn and adapt in a fast-paced environment is essential. A minimum educational qualification of 12th grade is required, with 0-1 years of experience preferred.

Job Summary:The Admin & HR Executive will be responsible for managing end-to-end human resource functions along with administrative operations to ensure smooth functioning of aviation operations. The role requires coordination with multiple departments, compliance with aviation regulations, and handling employee lifecycle processes efficiently. Key Responsibilities: Human Resource Functions:Handle end-to-end recruitment (sourcing, screening, interviews, onboarding)Manage employee documentation & verification (KYC, background checks, airport passes)Maintain HR records & employee databaseAssist in payroll processing & attendance managementHandle employee grievances & disciplinary actionsConduct induction and training coordinationEnsure compliance with labor laws and aviation regulatory requirementsManage exit formalities and full & final settlements Administrative Functions:Oversee office administration and facility managementCoordinate with airport authorities for ID cards, entry passes, and security clearancesManage vendor coordination (uniforms, transport, housekeeping, etc.)Maintain inventory & office suppliesHandle travel arrangements & staff logisticsEnsure smooth day-to-day operational support Compliance & Reporting:Ensure compliance with DGCA guidelines and airport authority regulationsMaintain MIS reports, HR dashboards, and audit recordsAssist during internal and external auditsTrack employee performance and attendance reports Required Skills:Strong knowledge of HR practices and labor lawsGood understanding of aviation operations and airport protocolsExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency in MS Office (Excel, Word, HR software)Ability to handle confidential information Qualifications:Bachelors Degree in HR / Business Administration / ManagementMBA/PGDM in HR (Preferred) Experience:1-4 years of experience in HR & AdministrationExperience in aviation, airport, or hospitality industry preferred Salary Range:3.0 LPA - 12.0 LPA (Depending on experience & location) Additional Requirements:Willingness to work in shift-based environmentAbility to work under pressure in a fast-paced airport environmentImmediate joiners preferred

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, issuing boarding passes, handling travel queries, and assisting passengers with ticket changes or cancellations. They ensure accurate ticketing, maintain travel records, and provide excellent customer service to travelers.3. Key ResponsibilitiesTicket Booking & ReservationsBook domestic and international flight tickets for customers.Use airline reservation systems such as GDS (Amadeus, Galileo, Sabre).Provide information about flight schedules, fares, and availability.Customer AssistanceAssist customers with ticket bookings, cancellations, and rescheduling.Handle passenger inquiries through phone, email, or in person.Guide customers about airline policies, baggage rules, and travel requirements.Ticket IssuanceIssue e-tickets and boarding passes.Verify passenger information and travel documents.Process ticket refunds and exchanges when required.Fare CalculationCalculate ticket fares, taxes, and additional charges.Provide the best available fare options to customers.DocumentationMaintain records of bookings and payments.Update passenger details in reservation systems.CoordinationCoordinate with airlines, travel agents, and airport staff.Assist with group bookings and corporate travel arrangements.4. Required SkillsExcellent communication and customer service skillsKnowledge of airline reservation systems (GDS)Basic computer skills (MS Office, booking software)Problem-solving abilityAttention to detailAbility to work under pressure5. Educational QualificationMinimum 12th pass or graduateDiploma or certification in Air Ticketing / Travel & Tourism (preferred)6. ExperienceFreshers can apply0-2 years experience in travel agency or airline ticketing preferred7. Work EnvironmentAirlinesTravel agenciesAirportsTour and travel companies8. Salary (India - Approx.)Fresher: 15,000 - 25,000 per monthExperienced: 30,000 - 50,000+ per month

Join our team in Kolkata as an Airline Ground Staff member, where you will play a crucial role in ensuring smooth airport operations and excellent customer service. This position is ideal for individuals with little to no experience looking to start a rewarding career in the aviation industry.Key Responsibilities:- **Passenger Check-In**: Assist passengers with the check-in process, ensuring they receive their boarding passes and help with luggage.- **Boarding Procedures**: Manage the boarding process, guiding passengers to their designated areas, and ensuring timely departures.- **Customer Service**: Address passenger inquiries and concerns, offering assistance with any issues related to their flight or travel experience.- **Baggage Handling**: Ensure the safe loading and unloading of luggage, maintaining accurate records of any lost or found items.- **Coordination**: Work closely with other airport personnel, including security and cabin crew, to promote seamless operations and enhance overall efficiency.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication and interpersonal skills. A friendly and approachable demeanor is essential, as is the ability to work in a fast-paced environment. Attention to detail and a willingness to learn new procedures are also important. Flexibility in work hours, including weekends and holidays, is expected, along with a commitment to providing excellent service to all passengers.

We are seeking dedicated Ground Handling Staff to join our team in Kolkata. This full-time position is ideal for freshers who are looking to start their careers in aviation and customer service.Key responsibilities include:1. **Passenger Assistance:** Provide excellent support to passengers during check-in, boarding, and luggage handling to ensure a smooth travel experience.2. **Baggage Management:** Handle the loading, unloading, and transportation of passenger baggage with care and attention to detail.3. **Safety Compliance:** Ensure that safety protocols are followed at all times during ground operations to maintain a secure environment.4. **Customer Service:** Address passenger inquiries and concerns promptly and professionally, maintaining a friendly and welcoming demeanor.5. **Team Collaboration:** Work closely with other staff members to coordinate various airport operations efficiently.Required skills and expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A pleasant personality and a friendly attitude are essential for interacting with passengers. Attention to detail and the ability to work well under pressure are important for managing tasks efficiently. The role does require being physically active, as it involves standing and walking for long periods. Enthusiasm for teamwork and a willingness to learn quickly will be vital for success in this position. Females are encouraged to apply as part of our commitment to promoting diversity in the workplace.

As a Ground Operations Staff in Kolkata, you will be responsible for assisting in the smooth running of ground operations at the office. Your key responsibilities will include ensuring the safe and efficient handling of luggage, providing assistance to passengers, and coordinating with other staff members to ensure a seamless customer experience.Required skills for this role include good communication skills, the ability to work well under pressure, excellent organizational skills, and a strong attention to detail. A high school diploma or equivalent is required for this position. Previous experience in a similar role is preferred but not mandatory. Additionally, you should be physically fit and able to lift heavy objects as needed. The ideal candidate for this position will be reliable, team-oriented, and customer-focused. If you are looking for a dynamic role in the aviation industry and have the qualifications and skills described above, we encourage you to apply for this position.

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of passengers during flights, serving meals and beverages, conducting safety demonstrations, and providing exceptional customer service. You must have excellent communication and interpersonal skills, the ability to remain calm under pressure, and the willingness to work irregular hours.

Responsibilities:- Handle customer inquiries and provide information about products/services- Process orders, forms, applications, and requests- Resolve customer complaints and ensure customer satisfaction- Maintain customer records and update customer information in the database- Collaborate with the sales team to reach sales targets and goalsSkills:- Strong communication and interpersonal skills- Ability to work under pressure and handle challenging situations- Knowledge of ground operations and customer management- Familiarity with basic computer skills and software applications

As a Ground Operations Staff member based in Kolkata, your role is crucial for ensuring smooth airport operations. You will work in a dynamic environment, contributing to various tasks that support airline services.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and lost luggage inquiries, ensuring a pleasant travel experience.- **Baggage Handling:** Safely manage and load/unload baggage, ensuring it reaches the correct flight on time.- **Safety Checks:** Conduct regular safety inspections of equipment and surroundings, maintaining a secure environment for both staff and passengers.- **Team Coordination:** Work closely with different teams, such as customer service and security, to ensure seamless operations.- **Reporting Issues:** Identify and report any operational issues or emergencies to your supervisor promptly to help maintain safety and efficiency.**Required Skills and Expectations:**- A completed 12th-grade education is a must, as it provides the foundational knowledge needed for this role.- Strong communication skills are important to effectively interact with passengers and colleagues.- Ability to work in a fast-paced environment and remain calm under pressure is vital for managing unexpected situations.- A team-oriented attitude is essential, as you will collaborate with various departments daily.- Basic computer skills will help in efficiently handling check-in systems and reporting tools.- A willingness to learn and adapt to new processes and technologies is expected, as this is a developing industry. Candidates should be enthusiastic, dedicated, and ready to provide exceptional service.

Join our team as Airlines Cabin Crew in Kolkata, India, where you will provide excellent customer service and ensure passenger safety during flights. This full-time role is perfect for those with a passion for aviation and hospitality, seeking an entry-level position.Key Responsibilities:1. **Passenger Assistance**: Greet passengers warmly as they board and provide information about safety procedures, flight details, and amenities available on board.2. **Safety Protocols**: Demonstrate safety equipment and emergency procedures to ensure passengers are informed and prepared in case of an emergency, reinforcing the importance of safety at all times.3. **In-flight Service**: Serve meals, snacks, and beverages, ensuring that all passengers are comfortable and their needs are met throughout the flight.4. **Conflict Resolution**: Address any passenger concerns or complaints with professionalism, using effective communication to resolve issues and enhance the travel experience.5. **Team Collaboration**: Work closely with fellow cabin crew members and the flight deck team to ensure smooth operations and maintain a friendly and safe environment on the aircraft.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to connect with passengers from diverse backgrounds. A friendly and approachable demeanor is essential for enhancing customer experience. Ability to work well under pressure and respond calmly in emergency situations is crucial. Candidates must have a minimum of a 12th-grade education, with no prior experience required. Flexibility to work in shifts, including weekends and holidays, is also necessary.

As an Airlines Transition Captain, you will play a vital role in ensuring smooth operations during the transition phases within the aviation industry. This role requires you to be detail-oriented and proactive. **Key Responsibilities:**- **Flight Operations Coordination:** You will assist in coordinating flight schedules and ensuring timely departures and arrivals, which is crucial for maintaining a smooth operational flow.- **Safety Protocols Enforcement:** You will be responsible for enforcing safety protocols on board, ensuring that the highest standards of safety are met for passengers and crew.- **Passenger Assistance:** Providing support to passengers during transitions, such as boarding and disembarking, is essential to improving their overall travel experience.- **Training Management:** You will help in organizing and overseeing training sessions for crew members, ensuring everyone is equipped with the necessary skills and knowledge.- **Data Management:** Maintaining accurate records and reports regarding flight schedules and passenger information will be part of your duties to ensure efficient operations.**Required Skills and Expectations:**Candidates should possess excellent communication skills, allowing effective interaction with passengers and team members. Being detail-oriented and organized is essential to manage multiple tasks efficiently. A basic understanding of aviation processes will be advantageous, although it is not mandatory. You should also have a positive attitude and the ability to work well under pressure. A 12th-grade education is required, and prior experience in aviation is preferable but not necessary.

As an Airport Guest Relationship Executive in Kolkata, India, you will be responsible for providing exceptional customer service to airport guests throughout their journey. Your key responsibilities will include welcoming guests, assisting with check-in procedures, resolving customer inquiries, and ensuring a pleasant travel experience. You will also be required to handle guest complaints professionally and maintain a positive attitude at all times. To succeed in this role, you should have excellent communication skills, a friendly demeanor, and the ability to work well under pressure. A 12th pass qualification is required, and prior experience in a customer service role is preferred but not mandatory. Additionally, you must be a team player, detail-oriented, and have a passion for delivering superior service to guests. This full-time position will require you to work from the office, so flexibility and a willingness to work in a fast-paced environment are essential.

As a Ground Handling Staff in Kolkata, India, you will be responsible for ensuring the smooth operation of ground activities at the airport. This includes assisting passengers with check-in, baggage handling, and boarding procedures, as well as coordinating with other ground staff to ensure timely departure and arrival of flights.Key responsibilities include greeting and assisting passengers with check-in and boarding procedures, handling baggage and cargo, escorting passengers to and from aircraft, marshaling aircraft on the ground, and coordinating with other ground staff to ensure efficient operations.To excel in this role, you should have a 12th pass education, good communication skills, the ability to work well in a team, strong organizational skills, and a customer-oriented approach. Additionally, you should be physically fit and able to work in a fast-paced environment while adhering to all safety and security procedures. This is a full-time position based in an office at the airport, requiring a commitment to providing excellent service to passengers and ensuring the smooth running of ground operations.

As an Airport Ground Staff, you will be responsible for assisting passengers during their travel experience at the airport. This includes handling check-in procedures, boarding announcements, baggage handling, and resolving customer queries.Key responsibilities include checking in passengers, issuing boarding passes, guiding passengers to their departure gates, loading/unloading baggage, and ensuring a smooth boarding process. Additionally, you will assist in coordinating with airline crew and ground staff to ensure efficient airport operations.To excel in this role, you must possess strong communication skills, a customer-centric approach, attention to detail, and the ability to handle stressful situations with calmness. A quick learner and a team player who can adapt to dynamic work environments will thrive in this position. A positive attitude and willingness to go the extra mile to ensure passenger satisfaction are essential expectations for this role.

Job Summary:An Air Cargo Executive is responsible for handling, coordinating, and managing air freight operations at airports or cargo terminals. The role involves booking shipments, preparing documentation, ensuring compliance with aviation regulations, coordinating with airlines and customs authorities, and ensuring safe and timely delivery of cargo.Key Responsibilities1. Cargo Booking & DocumentationProcess cargo bookings for domestic and international shipments.Prepare Air Way Bills (AWB), invoices, shipping bills, and other cargo documents.Verify cargo details including weight, dimensions, and classification.Ensure accurate data entry in cargo management systems.2. Cargo Handling & OperationsSupervise loading and unloading of cargo.Ensure proper labeling, packaging, and handling of goods.Coordinate with warehouse staff and ground handling teams.Monitor shipment movement and update customers on status.3. Customs & Regulatory ComplianceCoordinate with customs officials for clearance procedures.Ensure compliance with DGCA, IATA, and airline cargo regulations.Handle documentation for import/export shipments.Follow safety guidelines for dangerous goods and special cargo.4. Customer ServiceCommunicate with clients regarding booking, shipment status, and delays.Resolve cargo-related queries and complaints.Provide freight rate information and shipping options.5. Coordination & ReportingCoordinate with airlines, freight forwarders, and transport agencies.Maintain cargo records and prepare daily/weekly reports.Track performance metrics such as shipment timelines and damages.Required SkillsKnowledge of air cargo procedures and documentation.Basic understanding of import/export regulations.Computer proficiency (MS Office, cargo software).Good communication and customer service skills.Attention to detail and accuracy.Ability to work under pressure and meet deadlines.Educational QualificationGraduation in any discipline (preferred: Logistics, Aviation, or Commerce).Diploma/Certificate in Air Cargo Management or Aviation (advantage).Knowledge of cargo software systems is a plus.Experience RequirementsFreshers can apply for entry-level roles.13 years experience in cargo, logistics, or freight forwarding preferred.Experience in airport cargo operations is an advantage.Work EnvironmentAirport cargo terminals and warehouses.Rotational shifts including nights and weekends.Fast-paced operational environment.

An Aircraft Maintenance Technician (AMT) is responsible for inspecting, repairing, and maintaining aircraft to ensure they are safe, airworthy, and compliant with aviation regulations. This is a safety-critical job where precision, documentation, and teamwork matter every day.Key ResponsibilitiesPerform routine inspections (pre-flight, transit, daily, weekly).Troubleshoot mechanical, hydraulic, electrical, and avionics faults.Repair or replace defective components (engines, landing gear, control systems).Use diagnostic tools, manuals, and maintenance software.Complete and certify maintenance records and logbooks.Ensure compliance with airworthiness directives and safety standards.Coordinate with pilots, engineers, and ground staff.Maintain cleanliness and tool control in work areas.Types of Maintenance WorkLine maintenance quick checks and fixes between flights.Base/heavy maintenance detailed inspections, structural work, major overhauls.Component/shop maintenance repairing parts removed from aircraft.Skills & CompetenciesStrong mechanical and electrical knowledge.Ability to read technical manuals and schematics.Troubleshooting and analytical thinking.Attention to detail and safety awareness.Physical stamina; ability to work in shifts, nights, outdoors.Team coordination and communication.Educational QualificationAME/AMT diploma or degree in aircraft maintenance/aviation engineering.Licensing from aviation authorities (where required).Type rating on specific aircraft is a big advantage.Tools & Equipment UsedHand and power tools.Aircraft jacks and hydraulic rigs.Testing and calibration equipment.Digital maintenance tracking systems.Work EnvironmentAirport ramps.Maintenance hangars.Repair workshops.May involve noise, heights, and varied weather conditions.

The Air Traffic Controller (ATC) is responsible for ensuring the safe, orderly, and efficient movement of aircraft within assigned airspace and at airports. The role involves monitoring and directing aircraft takeoffs, landings, and en-route flights through precise communication, radar coordination, and adherence to aviation safety standards. Key ResponsibilitiesMonitor and manage aircraft movements in assigned airspace sectors or airport areas.Issue clearances and instructions for takeoff, landing, and en-route operations.Maintain safe separation between aircraft to prevent collisions.Operate radar, radio, and communication systems to track flight progress.Coordinate with pilots, ground controllers, approach/departure controllers, and neighboring control units.Provide accurate weather updates, traffic information, and route changes to pilots.Respond to emergencies or unusual situations, providing guidance for safe landings.Manage and update flight progress strips, radar data, and communication logs.Enforce compliance with aviation laws, safety regulations, and airspace procedures.Maintain constant situational awareness and make time-critical decisions.Participate in periodic training, simulations, and certification renewals. Required Skills & CompetenciesExcellent decision-making and situational awarenessStrong communication and radio transmission clarity (ICAO standard English)Advanced multitasking and problem-solving abilitiesAbility to work under pressure and remain calm in emergenciesHigh levels of concentration, accuracy, and attention to detailSound knowledge of air traffic control systems, navigation aids, and radar operationsFamiliarity with aviation meteorology and aircraft performance characteristicsComputer literacy and ability to use ATC software and radar consolesStrong teamwork, responsibility, and professional discipline Educational & Professional RequirementsMinimum: Bachelors Degree (preferably in Science, Engineering, or Aviation-related field)Must have completed ATC training and certification from a recognized authority (e.g., AAI, ICAO, DGCA, FAA, or EASA)Must hold a valid Air Traffic Controller LicenseProficiency in English (ICAO Level 4 or above)Medical fitness certification as per aviation standards Work EnvironmentHigh-security and high-focus operational environmentShift-based duty schedule (247 operations)Work conducted in control towers, radar rooms, or area control centersRequires constant communication, attention, and decision-making

Join our team as Airport Ground Staff in Kolkata, India. Responsibilities include assisting passengers with check-in, baggage handling, boarding, and overseeing aircraft movement on the ground. Candidates should have excellent communication skills, be able to work well under pressure, and have a 10th pass education. Experience is preferred but not required. If you are looking for a dynamic and fast-paced work environment, this role is perfect for you.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

As an Airport Ticketing Staff in Kolkata, India, you will be responsible for assisting passengers with ticketing services at the airport. This includes issuing boarding passes, checking luggage, and providing information on flight schedules and destinations. You will need to have good communication skills to interact with passengers and work efficiently in a fast-paced environment. Attention to detail is crucial to ensure accurate ticketing transactions. A 12th pass education qualification is required for this role. Experience is preferred but not mandatory, making this a suitable position for both freshers and experienced individuals with up to 5 years of experience. The role is full-time and requires you to work from the office at the airport. Flexibility, a friendly attitude, and the ability to work well under pressure are essential skills for this position. The ideal candidate should be organized, customer-focused, and able to multitask effectively to provide excellent service to airport passengers.

We are seeking a Ground Staff Supervisor to oversee airport ground operations in Kolkata. This entry-level position is ideal for someone looking to start their career in the aviation industry, with a focus on ensuring efficient and smooth ground handling processes.Key Responsibilities:- **Supervise Ground Staff**: Oversee daily activities of ground staff members, ensuring they follow company procedures and safety regulations during passenger and baggage handling.- **Coordinate Operations**: Work closely with flight operations, customer service, and logistics teams to ensure timely and efficient turnaround of aircraft.- **Training & Development**: Assist in training new staff members, providing guidance on operational standards, customer service, and safety protocols.- **Monitor Performance**: Keep track of staff performance and productivity, offering feedback and support to help improve service quality and efficiency.- **Handle Customer Issues**: Address any customer complaints or issues related to ground operations, ensuring that passengers have a comfortable and satisfactory experience.Required Skills and Qualifications:Candidates must have completed their 12th grade and should have good communication skills in English and Hindi. The ideal candidate should demonstrate strong leadership abilities, the capability to work in a fast-paced environment, and a commitment to customer service excellence. A keen attention to detail and the ability to solve problems quickly will be important for ensuring smooth operations. Prior experience is not necessary, but a positive attitude and eagerness to learn are essential.

As an Airport Passenger Service Associate, you will play a crucial role in ensuring a pleasant and efficient experience for travelers at the airport in Kolkata. Your responsibilities and required skills are outlined below:**Key Responsibilities:**- **Customer Service:** Provide friendly and professional assistance to passengers, helping to address their needs and concerns effectively.- **Check-in Assistance:** Aid travelers during the check-in process, ensuring they receive their boarding passes and baggage tags without any issues.- **Flight Information:** Keep passengers informed about flight schedules, delays, and other important updates, helping them navigate their travel plans.- **Luggage Handling:** Assist passengers with their luggage, ensuring it is checked in properly and directed to the right flight.- **Problem Resolution:** Quickly resolve any issues that arise, such as lost baggage or missed flights, ensuring a smooth experience for all travelers.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to communicate clearly and politely with passengers from diverse backgrounds, both verbally and in writing.- **Customer-Focused Attitude:** A strong willingness to provide exceptional service and satisfy passenger needs is crucial.- **Team Player:** Ability to work well with colleagues and cooperate with airport staff to create a positive environment.- **Basic Computer Skills:** Familiarity with using computers for check-in processes and accessing information is important.- **Adaptability:** You should be flexible and able to handle varying workloads and unexpected situations with ease, especially during busy travel periods. This position is ideal for recent graduates or individuals with minimal work experience who are eager to begin a career in the travel and hospitality industry.

Key ResponsibilitiesCheck-in passengers and issue boarding passes.Verify travel documents such as passports, visas, and tickets.Assist passengers with baggage check-in and baggage-related issues.Provide information about flight schedules, delays, and gate changes.Help passengers during boarding and deboarding.Assist elderly passengers, unaccompanied minors, and passengers with special needs.Coordinate with airline crews, security personnel, and airport authorities.Handle customer inquiries, complaints, and service requests.Ensure compliance with airport safety and security procedures.Support lost-and-found and baggage claim operations.Required SkillsGood communication and interpersonal skills.Customer service orientation.Ability to work under pressure and handle difficult situations.Basic computer knowledge.Teamwork and problem-solving abilities.Professional appearance and positive attitude.Educational QualificationsTypically requires completion of 10+2 (Higher Secondary); some employers prefer a bachelor's degree.Fluency in English is often required; additional languages can be an advantage.Work EnvironmentAirports operate 24/7, so ground staff may work rotating shifts, including nights, weekends, and holidays.Work may involve standing for long periods and assisting passengers with luggage-related matters.