We are looking for dedicated individuals to join our team as Airport Ground Staff in Kolkata. This role is ideal for freshers with a 10th-grade pass who are eager to start a career in the aviation industry.
Key Responsibilities:
1. **Passenger Assistance**: Help passengers check-in, handle their baggage, and provide information about flights. You will ensure a smooth and pleasant experience for travelers.
2. **Baggage Handling**: Safely manage and process luggage. This includes loading and unloading bags on and off aircraft, ensuring they reach the correct destination.
3. **Flight Coordination**: Assist in coordinating flight operations, including monitoring schedules and working closely with pilots and air traffic control to ensure timely departures and arrivals.
4. **Customer Service**: Provide outstanding service by addressing passenger inquiries and resolving any concerns they may have promptly and professionally.
5. **Safety Compliance**: Follow all safety and security protocols to ensure a safe environment for passengers and staff. You will be trained in emergency procedures and safety measures.
Required Skills and Expectations:
Candidates should have strong communication skills in English and Hindi to interact effectively with passengers. A friendly and approachable attitude is essential, as well as the ability to work in a fast-paced environment. Attention to detail and a commitment to providing excellent customer service are important attributes for this role. Teamwork, reliability, and flexibility in working hours are also key to success in this position.