Airport Operations and Passenger Services At the Airport, Before and After Passengers Board the Aircraft.
Common Responsibilities Include:
Passenger Check-in and Issuing Boarding Passes
Baggage Handling and Coordination
Assisting Passengers At Boarding Gates
Handling Flight Arrivals and Departures
Customer Service and Resolving Passenger Queries
Coordinating with Airline, Security, and Airport Teams
Assisting Elderly Passengers, Children, or Passengers Requiring Special Assistance
Managing Documentation and Flight-related Information
Supporting Smooth Turnaround Operations of Aircraft
Typical Job Titles
Airport Ground Staff
Customer Service Executive
Airport Operations Executive
Check-in Executive
Boarding Gate Executive
Baggage Services Executive
Passenger Service Agent