Process Coordinator Female Jobs in Guwahati

-Monitor and coordinate day-to-day operations across departments such as Sales, Service, Spare Parts, and Customer Care.-Ensure all processes are followed as per Hondas standard operating procedures (SOPs).-Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction.-Coordinate between the sales team, finance, and delivery teams to ensure smooth vehicle delivery.-Monitor service bookings, job card preparation, and timely vehicle delivery.-Support the Service Manager in maintaining workshop efficiency and customer satisfaction levels.-Prepare and maintain reports on daily operations, sales, service, and customer feedback.-Compile monthly performance summaries and share with management.-Ensure compliance with Hondas audit guidelines and internal company policies.

We are looking for a highly organized and detail-oriented female candidate to join our team as a Process Coordinator.Job descriptionResponsibilities:Check the pending tasks of employees.Communicate with employees to ensure the completion of their tasks in a timely manner.Escalate any unresolved issues to the management.Handle any other tasks as assigned.Data EntryRecord KeepingInternal Audit SupportDocumentationAdministrative SupportGenerating Reports

- Monitor and coordinate the end-to-end production and assembly process flow ensuring that manufacturing stages, quality checks, material availability and logistics flow smoothly and in accordance with production plans.- Liaise between departments (for example production, quality assurance, maintenance, material management, and logistics) to ensure alignment of daily targets, process requirements and resource availability.- Track and report key process metrics (such as process cycle times, first-time yield, scrap/rework rates, downtime, throughput) and provide insights / escalation when targets are not met.- Ensure that documented standard operating procedures (SOPs) and work instructions are being followed on the shop floor, and identify gaps, deviations or non conformances.- Facilitate continuous improvement initiatives identify process bottlenecks or waste, support root cause investigations (e.g., using 8D, Ishikawa or other tools) and help implement corrective and preventive actions.- Support process change management: when new models, equipment or tooling are introduced, ensure the relevant processes are tested, validated and smoothly ramped up (including operator training, documentation update, pilot runs).- Coordinate with the maintenance and engineering teams to minimise downtime: track equipment/process failures, follow up on corrective maintenance, ensure proper scheduling of preventive maintenance and process audits.- Manage and maintain accurate process documentation, change logs, work instructions, flow charts and training material; ensure version control and timely dissemination to stakeholders.- Act as a point of contact for process issues or escalations: when process deviations, tool malfunction, or quality/non conformity occur, coordinate the immediate response, investigation and corrective action.- Support internal and external audit readiness (e.g., ISO, TS/AS standards in automotive processes) by ensuring process compliance, documentation completeness and evidence of controls.- Facilitate training of operators and line staff on process requirements, updates, new tooling/equipment, safety and quality expectations.- Work closely with supply chain / logistics to ensure timely availability of parts/materials for production, monitor sequenced vehicle flows (if applicable) and coordinate with vendor/supplier interfaces.- Ensure safety, housekeeping (5S), environmental and quality standards are maintained in the process areas promoting a culture of good operational discipline and compliance at the shop-floor level.- Prepare periodic process reports (daily, weekly/monthly), summarizing performance, highlighting issues, trend analysis, and propose improvement plans to process owners and management.- Support cost optimization of the manufacturing process: identify and track costinefficiencies, propose initiatives to reduce waste, improve throughput and enhance operational efficiency.

-Make outbound calls to potential and existing customers to promote company services.-Handle inbound inquiries, respond to queries, and provide accurate information.-Maintain a positive, professional, and helpful attitude during customer interactions.-Identify and qualify potential leads through telephonic conversations.-Follow up with customers to ensure sales closure and client satisfaction.-Maintain regular contact with clients to ensure repeat business.-Maintain accurate call logs and lead data in CRM or Excel sheets.-Prepare daily/weekly call reports and share them with the reporting manager.-Build and maintain strong customer relationships through proactive communication.