Front Desk Executive Female Jobs in Guwahati

RECEPTIONIST - GEETANAGAR, GHYA professional and well-organized Receptionist to manage front-desk operations, greet visitors, attend phone calls, handle emails, schedule appointments, maintain records, and provide administrative support. Candidates should have good communication skills, basic computer knowledge, and a pleasant personality.

Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.

- Greet guests upon arrival, assist with check-in, and ensure smooth check-out processes, handling all necessary documentation.- Assist with reservations over the phone, email, and in-person. Ensure the reservation system is updated and accurate.- Address guest inquiries and provide information regarding hotel services, local attractions, and amenities.- Listen to guest concerns and complaints, and escalate issues to senior staff when needed to ensure guest satisfaction.- Answer incoming calls, transfer calls to the appropriate department, and take messages for staff or guests.- Handle payments, process billing, and manage transactions accurately, including cash, credit cards, and other payment methods.- Liaise with housekeeping, maintenance, and other departments to ensure that guests needs are met.- Keep the front desk area tidy and organized, ensuring all materials like brochures, maps, and forms are stocked.- Assist with special requests such as arranging transport, room service, or restaurant reservations.- Monitor the hotels security, ensuring that only authorized individuals access guest areas. Follow safety procedures for emergencies.- Promote hotel services and facilities to guests, such as restaurants, spas, events, and excursions.- Maintain accurate guest records and assist with administrative duties like filing and documentation.- Assist in upselling rooms, packages, and other services to guests, improving overall revenue for the hotel.