About the Role:Were seeking an experienced, adaptable, and customer-focusedindividual to join our team. As our E-commerce Operations &Customer Support Specialist, youll play a pivotal role inensuring seamless order processing and delivering exceptionalcustomer experiences.Key Responsibilities: Order Management:o Process and fulfill orders using Shopify andUnicommerce.o Ensure timely and accurate shipping of products.o Confirm orders with customers and coordinateshipment details. Customer Support:o Handle inquiries and resolve issues across socialmedia channels and other customer touchpoints.o Manage returns and ensure customer satisfactionthrough smooth resolution.o Build positive relationships, addressing customerneeds with empathy and professionalism. Operational Support:o Maintain organized records of orders, returns, andcustomer interactions.o Assist in improving processes for efficiency in e-commerce operations.o Collaborate with cross-functional teams to enhance thecustomer journey.