Customer Support Engineer Job Vacancies in Nashik

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

Installation and Commissioning: Install new equipment at customer sites. This involves setting up the machinery, connecting it to power and networks, and performing initial tests to ensure it is fully functional.Preventive and Corrective Maintenance: Perform routine maintenance and inspections to prevent breakdowns. When a machine fails, they diagnose the problem and perform on-site repairs, replacing faulty parts as needed.Troubleshooting and Diagnostics: Use a variety of diagnostic tools and their technical knowledge to identify the root cause of equipment malfunctions. They must be skilled in troubleshooting mechanical, electrical, and software issues.Customer Support and Training: Provide technical support to customers and train them on how to properly operate and maintain the equipment. They are responsible for ensuring a high level of customer satisfaction.Documentation and Reporting: Maintain detailed records of all service calls, repairs performed, and parts used. They also prepare service reports and provide feedback to engineering and product teams to help improve future products.

Post Applied for :- Service Engineer FOR UPS (Field Job) Gender :- Male Candidate Preferable Qualification:- ITI / Diploma / B.E. (Electrical / Electronics) Work Experience:- Atleast 02-03 years in concern field (Atleast Basic knowledge of UPS Installation / Troubleshooting /Calibration etc.) Salary :- Salary will not be constraint to right candidate. (Salary range 12-18 K ) Extra perks & Incentives applicable. PF,ESIC,Mediclaim is applicable. Local candidate preferable & Two wheeler with license is Mandatory. Immediate Joiner Preferable.