Customer Service Associate Job Vacancies in Sonipat

Hiring for 10 Relation Manager Jobs in Chandigarh, Bahadurgarh, Jind, Kaithal, Karnal, Panipat, Rohtak, Sonipat, Yamunanagar, Kurukshetra, with minimum 1 Year Experience, Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Customer Relationship, Customer Associate, Customer Care Consultant, Customer Facilitator, Sales Consultant, Sales Coordinator, Communication Advisor, meeting etc.

Responsibilities# Answering phones and explaining the services offered by the organisation.# Contacting existing customers as well as prospective customers using scripts.# Obtaining customer information and other relevant data.# Asking questions to the customer and understanding their specifications.# Resolving queries and issues related to the services.# Making recordings of all the sales phone calls and sales deals.# Maintaining the database of the customers on a regular basis.# Suggesting solutions based on customers needs and requirements.

Key Job Responsibility are:Answering Customer Service Calls, taking down the complaints and forwarding the same to the concerned. Give timely responses to resolve the complaints.From Service industry, can be seen from KPO.Good Communication skill.Qualification : Any GraduateExperience : 2-4 YearsSalary : 18K-25K

Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives.