Customer Care Associate GharArt

Fortune Foot Prints

job description:

we are just starting operations and are seeking a dynamic and customer-oriented customer care executive to join our team. this role is ideal for someone who is passionate about helping consumers, enjoys communicating with people, and thrives in a fast-paced environment. the ideal candidate will manage customer interactions, resolve queries, handle logistics, and ensure seamless parcel shipments.

key responsibilities:

customer support: respond to customer queries via calls, emails, and chats with professionalism and empathy.

logistics coordination: handle packaging, marking, and dispatching of parcels to customers.

issue resolution: address customer complaints and ensure prompt resolutions to enhance satisfaction.

learn and adapt: stay updated with product knowledge, company policies, and logistics processes to provide accurate information.

feedback management: record and relay customer feedback to help improve our products and services.

key requirements:

language proficiency: strong command of english (written and spoken).

tech-savvy: comfortable using basic computer applications (., ms office, email, crm tools).

logistics knowledge: basic understanding of courier and shipment processes (training will be provided).

interpersonal skills: strong communication and problem-solving skills with a customer-first mindset.

adaptability: willingness to learn and grow with the company.

qualifications:

freshers or candidates with 1-2 years of experience in customer care or logistics.

a high school diploma or bachelor’s degree preferred.

prior experience in e-commerce, d2c, or home décor brands is a plus but not mandatory.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.B.A, B.Com

• Role

  Customer Care Associate

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kirti Nagar , Mansarovar Garden