Customer Operations Job Vacancies in Gurgaon

We are looking for an experienced Sales Manager to join our team on MG Road. The ideal candidate will have 5 to 7 years of relevant experience and an M.B.A or PGDM degree. This is a full-time position, located in our office.**Key Responsibilities:**- **Lead Sales Team**: Direct and motivate the sales team to achieve their targets and enhance overall performance. Provide guidance and support to help them succeed.- **Develop Sales Strategies**: Create and implement effective sales strategies to increase market share and drive sales growth. Ensure strategies are aligned with company goals.- **Build Client Relationships**: Establish and maintain strong relationships with key clients and stakeholders. Understand their needs and ensure satisfaction to promote repeat business.- **Analyze Market Trends**: Conduct market research to identify trends and opportunities. Use this information to adapt strategies and stay ahead of competitors.- **Prepare Sales Reports**: Regularly analyze and report on sales performance metrics. Use data to showcase achievements and areas needing improvement.**Required Skills and Expectations:**The successful candidate should possess strong leadership and communication skills. An understanding of sales techniques and market dynamics is essential. The candidate should also be proficient in using CRM software and data analysis tools. A collaborative spirit, along with the ability to work independently in a fast-paced environment, is vital. Lastly, a strong business acumen and problem-solving skills are necessary for managing challenges effectively.

We are looking for a motivated Token Operator to join our team in Gurgaon, India. The ideal candidate will assist with various tasks related to token management and ensure smooth operations within the office.Key Responsibilities:- **Token Management:** You will handle the issuance and tracking of tokens, ensuring that all tokens are properly recorded and managed during operations.- **Customer Assistance:** Interact with customers and provide them with necessary support regarding their tokens, addressing any questions or issues they may have.- **Data Entry:** Accurately enter and maintain records of token transactions in our system, ensuring data accuracy and integrity.- **Team Collaboration:** Work closely with other team members to ensure efficient workflow and support the overall operational activities of the office.Required Skills and Expectations:Candidates should possess excellent communication skills to interact with clients and team members effectively. Attention to detail is crucial for managing token records accurately. Basic computer skills, including familiarity with data entry tasks, are essential. A strong sense of responsibility and the ability to work independently and as part of a team is expected. Candidates must showcase a positive attitude and eagerness to learn in a fast-paced work environment. This position is suited for individuals with a flexible schedule and a commitment to delivering excellent service.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

We are seeking friendly and professional individuals to assist passengers with check-in, boarding, inquiries, and overall airport experience. Responsibilities include handling customer concerns, providing flight updates, and coordinating with airline and ground staff to ensure smooth operations. The ideal candidate should have strong communication skills and a calm attitude under pressure. Only applicants aged 18 to 27 are eligible to apply.

As an Airport Manager, you will play a vital role in ensuring the smooth operation of airport activities. You will coordinate various services and manage staff to provide travelers with a safe and pleasant experience.**Key Responsibilities:**- **Oversee Daily Operations:** Manage all airport operations to ensure that flights are on time and services run smoothly.- **Staff Management:** Lead and support airport staff, ensuring they are trained and performing their duties effectively.- **Safety Compliance:** Ensure all safety regulations and protocols are followed to maintain a secure environment for passengers and staff.- **Customer Service:** Resolve passenger issues and complaints efficiently, ensuring high levels of customer satisfaction.- **Coordination with Airlines:** Communicate regularly with airlines to manage schedules, gate assignments, and any operational changes.**Required Skills and Expectations:**- **Strong Communication Skills:** Clearly convey information and instructions to staff and passengers, facilitating effective interactions.- **Problem-Solving Ability:** Quickly identify issues and implement solutions to enhance airport operations and customer experience.- **Organizational Skills:** Manage multiple tasks and priorities efficiently, ensuring that all airport functions are running smoothly.- **Team Leadership:** Motivate and direct a team, fostering a collaborative work environment while addressing staff needs and concerns.- **Attention to Detail:** Pay close attention to all operational aspects, ensuring compliance with regulations and proper execution of services. Candidates with educational qualifications up to 12th grade and 0 to 5 years of experience in a similar role are encouraged to apply.

As an Airlines Executive, you will play a vital role in the airline industry by delivering exceptional customer service and assisting in daily operations. Your primary responsibilities will include:- **Customer Service**: Provide assistance to passengers by addressing their inquiries, resolving issues, and ensuring a positive travel experience.- **Ticket Booking and Reservations**: Help customers with booking flights, making changes to reservations, and providing information about available flights and fares.- **Baggage Handling Support**: Assist in managing passenger luggage issues, helping track and resolve lost baggage situations efficiently.- **Check-in Assistance**: Support passengers during the check-in process at the airport or online, ensuring smooth and timely boarding.- **Communication**: Maintain clear communication with customers and team members, sharing important flight information and updates as needed.To be successful in this role, you should possess strong communication skills, both verbal and written, to effectively interact with customers and colleagues. A friendly attitude and excellent problem-solving abilities are essential to assist passengers in a fast-paced environment. You should be adaptable and able to work in a team, while also being responsible for completing tasks independently. Basic familiarity with airline booking systems and procedures is advantageous but not mandatory. Candidates with prior experience in customer service will be given preference, but fresh graduates are also encouraged to apply. Flexibility to work in shifts, including weekends and holidays, is required.

The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

We are seeking a dedicated BPO Executive to join our team in Gurgaon. This entry-level position is ideal for individuals with 0 to 2 years of experience who are eager to learn and grow in the business process outsourcing industry.Key Responsibilities:- **Customer Interaction**: Communicate with customers via phone, email, or chat to address their inquiries, resolve issues, and provide information in a friendly and efficient manner.- **Data Entry**: Accurately enter customer information and transaction details into the system to maintain up-to-date records and ensure smooth operations.- **Quality Assurance**: Adhere to company quality standards while handling customer interactions and performing tasks to ensure a high level of service.- **Team Collaboration**: Work closely with team members to achieve departmental goals and contribute to a positive work environment.- **Feedback Handling**: Listen to customer feedback and suggestions, escalating issues when necessary to management for further resolution.Required Skills and Expectations:Must have completed at least the 12th grade of education. Strong communication skills, both verbal and written, are essential. The candidate should be comfortable working with computers and have basic knowledge of software applications. A positive attitude and a willingness to learn are critical. Candidates should be able to manage their time well and work effectively in a team environment. Flexibility in working hours is expected, as shifts may vary.

We are looking for dedicated Ground Staff in Gurgaon, India, to assist with various operations in the airport environment. This role is suitable for individuals with 0 to 2 years of experience and requires at least a 12th-grade education. Key Responsibilities: 1. **Customer Assistance:** Provide information to passengers, help them navigate the airport, and address their queries with courtesy and professionalism. 2. **Check-in Operations:** Assist in the check-in process by verifying passenger details, issuing boarding passes, and managing luggage.

We are seeking a diligent Back Office Executive to join our team in Gurgaon. This role is perfect for candidates with 0 to 2 years of experience who are eager to support our operations and contribute to our growth.The key responsibilities include:1. **Data Entry and Management**: Accurately inputting and updating information in our databases, ensuring that all records are organized and easily accessible.2. **Administrative Support**: Assisting with general administrative tasks, such as filing documents, responding to inquiries, and managing correspondence to ensure smooth daily operations.3. **Order Processing**: Handling the processing of orders, tracking their status, and coordinating with various departments to ensure timely delivery and customer satisfaction.4. **Reporting**: Compiling and preparing reports for management by gathering data from different sources, helping in informed decision-making.5. **Communication**: Maintaining effective communication with team members and other departments to facilitate collaboration and troubleshoot any issues that arise.Candidates should possess strong attention to detail, basic computer skills, and a familiarity with office software like MS Office. Effective communication skills, both written and verbal, are crucial for this role. We welcome freshers who are eager to learn and develop their careers in a supportive work environment. Adaptability and a positive attitude towards challenges will be key to your success in this position.

We are looking for a proactive and organized individual to oversee daily airport operations, ensuring safety, efficiency, and compliance with regulations. The Airport Manager coordinates between various departments, manages staff, handles budgets, and works to improve passenger experience. Strong leadership and problem-solving skills are essential. Only applicants aged 18 to 27 are eligible to apply.

We are hiring motivated individuals to join our ground operations team as Airport Ramp Executives. The role involves supervising ramp activities including aircraft loading/unloading, guiding aircraft to and from gates, coordinating with ground staff, and ensuring timely turnaround of flights. Candidates should be alert, disciplined, and able to work under pressure in rotating shifts. Only applicants aged 18 to 27 are eligible to apply.

Passenger Service Agents assist travelers at airports, ensuring a smooth check-in, boarding, and arrival experience. Responsibilities include issuing tickets, checking in baggage, guiding passengers through boarding gates, and providing flight or gate information. They handle customer inquiries and resolve any travel-related issues professionally. Agents also coordinate with airline staff to maintain on-time flight operations. This role involves shift work and requires excellent communication skills. **Only candidates aged 18-27 can apply.**