Customer Operations Job Vacancies in Gurgaon

We are looking for a dedicated Airport Terminal Services Agent to join our team in Gurgaon, India. This role is essential in ensuring smooth operations at the airport terminal and enhancing passenger experiences.As an Airport Terminal Services Agent, your key responsibilities will include assisting passengers during check-in, helping with boarding procedures, and providing information about flights and services. You will also handle baggage claims and address queries to ensure that all passengers feel supported throughout their journey. Maintaining a friendly and professional demeanor is crucial as you interact with travelers from diverse backgrounds.To succeed in this role, candidates should possess good communication skills in both English and Hindi to assist passengers effectively. Basic computer skills are essential for managing check-in systems and handling flight information. A strong focus on customer service is necessary to ensure a positive experience for all passengers. Being able to work in a fast-paced environment and adapt to changing situations will be important in carrying out daily tasks efficiently. Candidates should be at least 12th-grade pass and have 0-2 years of experience in customer service, preferably in the aviation sector. This position requires enthusiasm, a team-oriented attitude, and the ability to work flexible hours, including weekends and holidays, to accommodate flight schedules.

We are looking for an experienced Sales Manager to join our team on MG Road. The ideal candidate will have 5 to 7 years of relevant experience and an M.B.A or PGDM degree. This is a full-time position, located in our office.**Key Responsibilities:**- **Lead Sales Team**: Direct and motivate the sales team to achieve their targets and enhance overall performance. Provide guidance and support to help them succeed.- **Develop Sales Strategies**: Create and implement effective sales strategies to increase market share and drive sales growth. Ensure strategies are aligned with company goals.- **Build Client Relationships**: Establish and maintain strong relationships with key clients and stakeholders. Understand their needs and ensure satisfaction to promote repeat business.- **Analyze Market Trends**: Conduct market research to identify trends and opportunities. Use this information to adapt strategies and stay ahead of competitors.- **Prepare Sales Reports**: Regularly analyze and report on sales performance metrics. Use data to showcase achievements and areas needing improvement.**Required Skills and Expectations:**The successful candidate should possess strong leadership and communication skills. An understanding of sales techniques and market dynamics is essential. The candidate should also be proficient in using CRM software and data analysis tools. A collaborative spirit, along with the ability to work independently in a fast-paced environment, is vital. Lastly, a strong business acumen and problem-solving skills are necessary for managing challenges effectively.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

We are seeking friendly and professional individuals to assist passengers with check-in, boarding, inquiries, and overall airport experience. Responsibilities include handling customer concerns, providing flight updates, and coordinating with airline and ground staff to ensure smooth operations. The ideal candidate should have strong communication skills and a calm attitude under pressure. Only applicants aged 18 to 27 are eligible to apply.

We are looking for dedicated Airport Staff to join our team in Gurgaon. This is a full-time position suitable for candidates with 0 to 2 years of experience, and a minimum education of 12th pass.**Key Responsibilities:**- **Customer Service:** Assist passengers with their inquiries and provide information about flights, gates, and services available at the airport.- **Check-In Support:** Help passengers during the check-in process, ensuring they have the correct documentation and tickets.- **Baggage Handling:** Assist in the safe and efficient handling of passengers' luggage, including loading and unloading bags from aircraft.- **Security Procedures:** Adhere to airport security protocols, ensuring all areas are secure and passengers are aware of safety regulations.- **Flight Monitoring:** Keep track of flight schedules and updates, communicating any changes to passengers and staff promptly.- **Cleanliness Maintenance:** Ensure that public areas and facilities are kept clean and well-maintained for the comfort of travelers.**Required Skills and Expectations:**- Strong communication skills to interact effectively with passengers and colleagues.- Good problem-solving abilities to address passenger concerns or issues as they arise.- A team player who can work collaboratively in a fast-paced environment.- Basic computer skills to utilize check-in systems and communicate effectively.- Must be punctual and reliable, showcasing a strong work ethic.- An approachable and friendly demeanor is essential to create a positive experience for travelers.

We are looking for dedicated Ground Staff to join our team in Gurgaon. This full-time position is ideal for individuals with minimal work experience who have completed their 12th grade and are enthusiastic about providing excellent customer service in an airport environment. **Key Responsibilities:**- **Check-in Assistance:** Help passengers with the check-in process, ensuring they have the necessary documents and guiding them through the procedures.- **Baggage Handling:** Safely manage and transfer passenger baggage to ensure it reaches the correct flights without any issues.- **Customer Service:** Address passenger inquiries and resolve any issues or complaints efficiently and courteously to enhance customer satisfaction.- **Boarding Management:** Oversee the boarding process by ensuring that passengers board in an orderly manner and provide support to those in need.- **Safety Protocols:** Follow all safety and security regulations while performing duties to maintain a secure environment for passengers and staff.**Required Skills and Expectations:**Candidates should have strong communication skills to interact effectively with passengers and colleagues. A friendly attitude and good interpersonal skills are essential for providing a pleasant experience. Basic problem-solving skills are important for addressing any passenger challenges swiftly. Attention to detail is necessary when handling documents and luggage. Flexibility in working hours is expected, as airport operations can vary throughout the day. The ability to work well in a team and adapt to a fast-paced environment is crucial.

We are looking for dedicated and enthusiastic Reservation Staff to join our team in Gurgaon. This full-time position is perfect for individuals eager to start their careers in the hospitality industry.Key Responsibilities:- **Handling Reservations**: You will assist customers with booking requests over the phone and online, ensuring accurate information is provided.- **Customer Support**: Respond to inquiries from clients about our services in a friendly manner, addressing any questions or concerns they may have.- **Updating Records**: Maintain and update reservation records accurately in our system to ensure all information is correct and current.- **Coordination**: Work closely with other team members and departments to ensure a seamless booking experience for customers.Required Skills and Expectations:Successful candidates will have excellent communication skills and a friendly attitude toward customers. You should be detail-oriented to manage bookings accurately and efficiently. Basic computer skills are necessary for working with reservation systems and handling emails. A willingness to learn and adapt in a fast-paced environment is important, as you will be part of a dynamic team. Candidates with 0 to 2 years of experience are welcome, making this an ideal entry-level role for those who have completed their 12th grade education. Join us to kickstart your career in reservations and customer service!

The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

As an Airport Manager, you will play a vital role in ensuring the smooth operation of airport activities. You will coordinate various services and manage staff to provide travelers with a safe and pleasant experience.**Key Responsibilities:**- **Oversee Daily Operations:** Manage all airport operations to ensure that flights are on time and services run smoothly.- **Staff Management:** Lead and support airport staff, ensuring they are trained and performing their duties effectively.- **Safety Compliance:** Ensure all safety regulations and protocols are followed to maintain a secure environment for passengers and staff.- **Customer Service:** Resolve passenger issues and complaints efficiently, ensuring high levels of customer satisfaction.- **Coordination with Airlines:** Communicate regularly with airlines to manage schedules, gate assignments, and any operational changes.**Required Skills and Expectations:**- **Strong Communication Skills:** Clearly convey information and instructions to staff and passengers, facilitating effective interactions.- **Problem-Solving Ability:** Quickly identify issues and implement solutions to enhance airport operations and customer experience.- **Organizational Skills:** Manage multiple tasks and priorities efficiently, ensuring that all airport functions are running smoothly.- **Team Leadership:** Motivate and direct a team, fostering a collaborative work environment while addressing staff needs and concerns.- **Attention to Detail:** Pay close attention to all operational aspects, ensuring compliance with regulations and proper execution of services. Candidates with educational qualifications up to 12th grade and 0 to 5 years of experience in a similar role are encouraged to apply.

As an Airlines Executive, you will play a vital role in the airline industry by delivering exceptional customer service and assisting in daily operations. Your primary responsibilities will include:- **Customer Service**: Provide assistance to passengers by addressing their inquiries, resolving issues, and ensuring a positive travel experience.- **Ticket Booking and Reservations**: Help customers with booking flights, making changes to reservations, and providing information about available flights and fares.- **Baggage Handling Support**: Assist in managing passenger luggage issues, helping track and resolve lost baggage situations efficiently.- **Check-in Assistance**: Support passengers during the check-in process at the airport or online, ensuring smooth and timely boarding.- **Communication**: Maintain clear communication with customers and team members, sharing important flight information and updates as needed.To be successful in this role, you should possess strong communication skills, both verbal and written, to effectively interact with customers and colleagues. A friendly attitude and excellent problem-solving abilities are essential to assist passengers in a fast-paced environment. You should be adaptable and able to work in a team, while also being responsible for completing tasks independently. Basic familiarity with airline booking systems and procedures is advantageous but not mandatory. Candidates with prior experience in customer service will be given preference, but fresh graduates are also encouraged to apply. Flexibility to work in shifts, including weekends and holidays, is required.

We are looking for a proactive and organized individual to oversee daily airport operations, ensuring safety, efficiency, and compliance with regulations. The Airport Manager coordinates between various departments, manages staff, handles budgets, and works to improve passenger experience. Strong leadership and problem-solving skills are essential. Only applicants aged 18 to 27 are eligible to apply.

We are hiring motivated individuals to join our ground operations team as Airport Ramp Executives. The role involves supervising ramp activities including aircraft loading/unloading, guiding aircraft to and from gates, coordinating with ground staff, and ensuring timely turnaround of flights. Candidates should be alert, disciplined, and able to work under pressure in rotating shifts. Only applicants aged 18 to 27 are eligible to apply.

Passenger Service Agents assist travelers at airports, ensuring a smooth check-in, boarding, and arrival experience. Responsibilities include issuing tickets, checking in baggage, guiding passengers through boarding gates, and providing flight or gate information. They handle customer inquiries and resolve any travel-related issues professionally. Agents also coordinate with airline staff to maintain on-time flight operations. This role involves shift work and requires excellent communication skills. **Only candidates aged 18-27 can apply.**