Customer Operations Job Vacancies in Delhi

We are looking for an Airport Executive in Delhi, India, to support airport operations and enhance passenger experiences. This role is ideal for individuals with 0 to 5 years of experience and only requires a 10th-grade education. Key responsibilities include:1. Customer Assistance: Help passengers with check-in procedures, guide them about flight information, and assist with luggage handling to ensure a smooth travel experience.2. Operational Support: Collaborate with various airport departments, including security and ground staff, to facilitate timely boarding and departures, ensuring compliance with safety regulations.3. Information Desk Management: Provide accurate and timely information to travelers regarding flight statuses, airport facilities, and other inquiries, helping them navigate the airport comfortably.4. Documentation Handling: Manage necessary documentation related to flights, passenger movements, and other operational papers to maintain organized records.5. Team Collaboration: Work closely with team members to solve problems and improve processes, attending briefings to stay updated on airport policies and procedures.To succeed in this role, candidates should demonstrate good communication skills, be friendly and approachable, and exhibit a strong commitment to customer service. A proactive attitude and the ability to work in a fast-paced environment are essential. Being detail-oriented and capable of managing multiple tasks efficiently will enhance performance in this dynamic role.

We are looking for an Airport Terminal Services Agent in Delhi who will assist travelers at the airport. This role involves ensuring a smooth and pleasant experience for passengers from check-in to boarding.Key Responsibilities:1. Check-In Assistance: Help passengers with check-in procedures, including baggage handling and issuing boarding passes.2. Customer Service: Provide information to travelers about flight schedules, terminal facilities, and services, ensuring a friendly and helpful atmosphere.3. Baggage Support: Assist with baggage inquiries, support lost luggage claims, and ensure proper loading of baggage onto flights.4. Safety Compliance: Enforce safety policies and procedures, ensuring that all operations comply with airport regulations to maintain a secure environment.5. Problem Resolution: Address and resolve passenger complaints and issues quickly and efficiently, ensuring customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and coworkers. A friendly and approachable demeanor is essential for providing exceptional customer service. Strong problem-solving abilities are needed to manage passenger issues, and attention to detail is crucial for handling check-in and baggage processes accurately. The ideal candidate should be able to thrive in a fast-paced environment and work well under pressure while maintaining professionalism. A completed 12th-grade education is required, and experience in customer service or related fields, though not mandatory, is an advantage.

We are looking for a dedicated Back Office Staff member to join our team in New Friends Colony, Delhi. This is a full-time position suitable for individuals with 0 to 1 year of experience, as well as those who have completed their 10th grade. Key Responsibilities:- Data Entry: Accurately input and maintain important data in our computer systems, ensuring that all information is up-to-date and correct.- Documentation: Organize and manage company documents, including filing physical and digital records, to ensure easy access when needed.- Support Teams: Assist other departments by providing necessary information and supporting tasks, helping to maintain workflow efficiency.- Communication: Maintain clear communication with team members and managers about project updates and any challenges faced, ensuring everyone is informed.Required Skills and Expectations:Candidates should have basic computer skills, including knowledge of Microsoft Office applications such as Word and Excel. Good organizational skills are essential, as you will handle various tasks and documents. Strong attention to detail is crucial to avoid errors in data entry and documentation. You should also be a good team player, ready to support your colleagues. A positive attitude and willingness to learn are important traits that will help you succeed in this role.

We are looking for an Airport Ramp Executive to join our team in Delhi. This position is suitable for candidates with 0 to 4 years of experience and requires at least a 12th-grade education.As an Airport Ramp Executive, you will be responsible for ensuring the safe and efficient handling of aircraft at the airport ramp. You will work closely with ground crew and other airport personnel to facilitate smooth operations.Key responsibilities include:1. Aircraft Marshalling: Guiding incoming and outgoing aircraft to and from the parking areas. You will communicate clearly with pilots to ensure their safe arrival and departure.2. Baggage Handling: Loading and unloading passenger baggage and cargo from the aircraft. This includes ensuring that all items are handled carefully and accurately.3. Equipment Operation: Operating ground support equipment like tugs and belt loaders efficiently and safely. You must be trained and familiar with these tools to perform your duties effectively.4. Safety Compliance: Following all safety protocols and procedures on the ramp. This ensures a safe working environment for yourself and other employees.5. Team Collaboration: Working as part of a team to ensure all ramp operations run smoothly. Good communication and teamwork skills are essential.Candidates must be reliable, punctual, and able to work in a fast-paced environment. A strong sense of responsibility and attention to detail is critical for this role.

Job Title: Hospitality ManagerCompany: Skytech AviationJob Location: IGI Airport, New DelhiJob Type: Full-TimeExperience: Freshers OnlyGender: Male & Female Both Can ApplyAge Criteria: 18 to 26 YearsJob Description:Skytech Aviation is hiring Hospitality Managers for IGI Airport, New Delhi. This role is ideal for candidates who have a passion for customer service and hospitality, and want to build a career in the aviation industry.Key Responsibilities:Ensure high-quality customer service for passengersAssist passengers with inquiries, guidance, and supportManage passenger comfort and overall experience at the airportCoordinate with ground staff and other departmentsHandle customer complaints in a professional mannerMaintain a welcoming and professional environmentRequired Skills:Excellent communication skills (Hindi & English)Pleasing personality and well-groomed appearanceStrong customer service and interpersonal skillsAbility to handle pressure and multitaskPositive attitude and leadership qualitiesInterview Details:Location: 3rd Floor, C-5, Above Sandoz Restaurant, Opposite Metro Pillar No. 418, Rajouri Garden, New Delhi - 110027contact person :78383 79094

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

Key ResponsibilitiesData Management: Compiling, maintaining, and organizing company records and databases accurately.Operational Support: Processing client orders, coordinating project timelines, and managing inventory.Administrative Tasks:Handling documentation, filing, and managing office equipment or supplies.Analysis & Reporting: Conducting market research and analyzing data to prepare reports for senior management.Communication: Assisting with internal inquiries and communicating with teams to resolve operational issues. Required Skills and QualificationsEducation: Bachelors degree in Business Administration or related field.Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) and data entry systems.Skills: Strong organizational, multitasking, and problem-solving skills.Experience: Prior experience in office-based roles such as sales, support, or administration. Key Performance IndicatorsAccuracy and efficiency in data management.Timely completion of projects and orders.

As a Front Desk Officer, you will be the first point of contact for visitors and clients, creating a welcoming atmosphere and managing daily operations at the front desk.Key Responsibilities:- Greet Visitors: Welcome guests with a friendly manner and provide them with information about the organization and its services.- Manage Phone Calls: Answer incoming calls promptly and direct them to the appropriate departments or personnel.- Schedule Appointments: Coordinate and schedule meetings or appointments, ensuring that all relevant parties are informed.- Maintain Records: Keep accurate records of visitors, calls, and appointments to ensure smooth operations at the front desk.- Handle Mail and Packages: Sort and distribute incoming mail and packages, and assist visitors with outgoing mail and courier services.- Assist with Administrative Tasks: Support administrative staff with office tasks, maintaining a clean and organized front desk area.Required Skills and Expectations:- Good communication skills are essential to effectively interact with visitors and staff.- A professional appearance and demeanor are important for representing the organization positively.- Basic computer skills, including familiarity with office software and telephone systems, are necessary to handle daily tasks efficiently.- Strong organizational skills are needed to manage multiple responsibilities and maintain accurate records.- Being a team player, with the ability to collaborate and work well with others, is crucial in a busy office environment.- A positive attitude and willingness to learn are expected, especially for candidates with limited experience.

Job Title: Airport Ground Staff (Fresher)Company Name: Skytech AviationInterview Location : Delhi Rajouri Garden Job Type: Full-TimeJob Description:Skytech Aviation is hiring Airport Ground Staff (Freshers Only) for the aviation sector. Male and female candidates who are passionate about working in the airline and airport industry are welcome to apply.Job Location: Indira Gandhi International Airport (IGI Airport), DelhiEligibility Criteria:Experience: Freshers OnlyGender: Male & Female both can applyAge Limit: 18 - 26 YearsEducation: Minimum 12th PassJob Responsibilities:Assisting passengers during check-in and boardingProviding customer support at airport countersHelping passengers with baggage and documentationCoordinating with airline staff for smooth passenger servicesEnsuring a comfortable travel experience for passengersSkills Required:Good communication skillsPolite and professional behaviorPresentable personalityBasic knowledge of English and HindiBenefits:Attractive SalaryProfessional TrainingCareer opportunities in the aviation industryContact Number: 7982271981

Job Title: Airport Ground Staff (Fresher)Company Name: Skytech AviationJob Type: Full-TimeJob Description:Skytech Aviation is hiring Airport Ground Staff (Freshers Only) for the aviation sector. Male and female candidates who are passionate about working in the airline and airport industry are welcome to apply.Job Location: Indira Gandhi International Airport (IGI Airport), DelhiEligibility Criteria:Experience: Freshers OnlyGender: Male & Female both can applyAge Limit: 18 - 26 YearsEducation: Minimum 12th PassJob Responsibilities:Assisting passengers during check-in and boardingProviding customer support at airport countersHelping passengers with baggage and documentationCoordinating with airline staff for smooth passenger servicesEnsuring a comfortable travel experience for passengersSkills Required:Good communication skillsPolite and professional behaviorPresentable personalityBasic knowledge of English and HindiBenefits:Attractive SalaryProfessional TrainingCareer opportunities in the aviation industryContact Number: 7838379094

We are looking for a dedicated Customer Service Associate to join our team in Delhi. This full-time position is suitable for individuals with 0 to 2 years of experience and requires a 12th-grade education. You will work from home, helping customers with their queries and providing excellent service.Key Responsibilities:1. Respond to Customer Inquiries: You will handle customer questions via phone, email, or chat, ensuring clear communication and quick responses to resolve issues.2. Provide Product Information: You will guide customers through our products and services, helping them understand features and benefits.3. Resolve Complaints: You will listen to customers' concerns and find effective solutions, maintaining a positive experience even in challenging situations.4. Maintain Records: You will document customer interactions and maintain accurate records to ensure follow-up and improve service quality.5. Collaborate with Team Members: You will work closely with colleagues to share information and improve customer service strategies, contributing to a supportive team environment.Required Skills and Expectations:We expect you to have a polite and friendly demeanor, strong communication skills, and a willingness to learn. Basic computer skills, including familiarity with email and chat platforms, are essential. You should be able to handle pressure, multitask effectively, and demonstrate problem-solving abilities. A strong commitment to customer satisfaction is vital, as you will be the first point of contact for our customers.

As a Ground Hostess in Delhi, you will be the welcoming face of our airline, ensuring passengers have a pleasant experience from their arrival at the airport until boarding their flight. This is an exciting opportunity for those looking to start their career in the aviation industry.Key Responsibilities:1. Passenger Assistance: You will greet passengers, provide information about flights, check-in procedures, and direct them to the appropriate gates. Your friendly demeanor will help create a positive atmosphere.2. Check-in Support: You will assist passengers with the check-in process, ensuring they receive their boarding passes and baggage tags, making their experience smooth and hassle-free.3. Handling Queries: You will address any questions or concerns that passengers may have regarding their travel plans, such as flight schedules and baggage policies, offering effective solutions.4. Crowd Management: You will help manage passenger flow at the airport, ensuring that lines remain organized and that all passengers are attended to in a timely manner.Required Skills and Expectations:You should possess excellent communication skills to interact comfortably with passengers. A friendly and patient attitude is crucial as you will work in a fast-paced environment. Attention to detail is important, especially when handling passenger information and ensuring safety regulations are followed. A minimum of a 12th-grade education is needed, along with a willingness to work in a team and adapt to varying schedules. Previous experience is not required, making this an ideal entry-level position for those eager to start in the aviation field.

We are looking for motivated individuals to join our team as Ground Staff in Delhi. This role is essential for ensuring smooth operations at our facility and provides an excellent opportunity for those starting their careers in the aviation and customer service industry.Key Responsibilities:1. Customer Service: Assist passengers with check-in, boarding, and baggage handling, ensuring a positive experience from arrival to departure.2. Ticketing: Help with the issuance of tickets and provide information on flight schedules, fares, and other travel-related queries.3. Baggage Handling: Safely manage the loading and unloading of luggage, ensuring that all baggage is properly labeled and delivered to the correct destination.4. Aircraft Preparation: Support in preparing the aircraft for departure, including cleaning and stocking supplies as needed.5. Security Checks: Perform necessary security procedures to ensure the safety of passengers and their belongings.Required Skills and Expectations:Candidates should have a minimum education of a 12th-grade pass. Prior experience is not mandatory, making this position ideal for freshers. Strong communication skills are essential, as you will interact with a diverse group of people. A customer-centric attitude and the ability to work as part of a team are crucial. Punctuality, attention to detail, and a willingness to learn are expected. Flexibility in work hours may be required, including weekends and holidays, to accommodate flight schedules.

We are seeking dedicated Airport Staff to join our team in Delhi. This role is essential in ensuring smooth operations at the airport, providing excellent customer service to travelers.Key Responsibilities:1. Customer Service: Greet passengers, assist with check-in procedures, answer inquiries, and ensure a pleasant travel experience.2. Baggage Handling: Manage and help passengers with their luggage, ensuring that bags are safely loaded and unloaded.3. Screening and Security: Support security staff in screening passengers and their belongings for safety compliance, ensuring a secure airport environment.4. Information Desk Support: Provide accurate flight information and assistance with flight schedules, gate changes, and other travel-related queries.5. Emergency Procedures: Be familiar with emergency protocols to assist in evacuations or safety procedures when necessary.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with passengers and team members. A good sense of responsibility and attention to detail is essential for safety and service excellence. Basic problem-solving skills are necessary to address passenger concerns and ensure their needs are met. Ability to work in a fast-paced environment and handle various tasks simultaneously is important. While previous experience is not required, a willingness to learn and adapt is crucial for success in this role.

We are looking for a dedicated Airport Supervisor to join our team in Delhi. This role is important for ensuring that all airport operations run smoothly and safely while providing excellent service to passengers.Key Responsibilities:1. Team Coordination: You will supervise airport staff, ensuring they follow procedures and work efficiently as a team.2. Operations Management: Oversee daily airport operations, including check-in, security, and boarding processes, to ensure timely performance.3. Passenger Assistance: Provide outstanding customer service by assisting passengers with queries, helping with luggage, and addressing concerns.4. Safety Compliance: Monitor all safety regulations, ensuring that the airport environment adheres to required standards and protocols.5. Reporting: Prepare reports on daily operations, staff performance, and passenger feedback to improve services continually.Required Skills and Expectations:Candidates should have a minimum of 10th-grade education and ideally have 0-5 years of experience in a similar role. Strong communication skills are essential for effectively interacting with staff and passengers. You should be able to work in a fast-paced environment, showing leadership qualities and a commitment to teamwork. Flexibility in shifts is necessary as airport operations run 24/7. Candidates must also be adaptable to changes and able to respond calmly to unexpected situations.

We are seeking dedicated individuals to fill the role of Ground Staff in Delhi. This position is suitable for candidates with 0 to 5 years of experience and a minimum education level of 10th grade. The role involves ensuring efficient ground operations at the airport.Key Responsibilities:1. Check-in Assistance: Assist passengers during the check-in process by providing information and facilitating a smooth experience.2. Baggage Handling: Ensure the proper loading and unloading of baggage onto and from aircraft, maintaining safety and efficiency.3. Customer Service: Address passenger inquiries and resolve issues, ensuring a positive experience throughout their journey.4. Safety Compliance: Follow all safety regulations and procedures to maintain a secure working environment at the airport.5. Coordination with Teams: Collaborate with other ground staff and departments to ensure timely flight operations.Required Skills and Expectations:Candidates should possess strong communication skills, as interacting with passengers and team members is crucial. A friendly demeanor is essential for providing excellent customer service. Successful candidates will be able to work under pressure and adapt to varied tasks in a dynamic environment. Basic problem-solving skills and attention to detail are also important. Flexibility in work hours, including evenings and weekends, may be necessary. This role is a great opportunity for those keen on starting their careers in the aviation industry.