Customer Operations Job Vacancies in Delhi

We are looking for a Ground Hostess in Delhi, India. This role is ideal for candidates with 0 to 5 years of experience. As a Ground Hostess, you will play a vital role in ensuring excellent customer service and a smooth airport experience for our passengers.nnKey Responsibilities:nn1. Passenger Assistance: You will greet and assist passengers during check-in and boarding processes, ensuring they feel welcomed and supported throughout their journey.nn2. Flight Information: You will provide accurate information about flight schedules, gate changes, and baggage claims to passengers, helping them navigate the airport effectively.nn3. Customer Service: You will address any passenger inquiries or concerns promptly and professionally, ensuring high levels of customer satisfaction.nn4. Coordination: You will work closely with airline staff and ground crew to ensure timely boarding and smooth transitions for passengers.nnRequired Skills and Expectations:nnCandidates must have completed at least 10th grade. Good communication skills in English and Hindi are essential for effective interaction with passengers and team members. A friendly and approachable demeanor is crucial, along with the ability to work efficiently in a fast-paced environment. Flexibility in working hours is expected, as shifts may vary to accommodate flight schedules. Candidates should demonstrate strong teamwork abilities and a keen focus on customer service.

We are looking for a dedicated Office Receptionist who will be the first point of contact for our company. This full-time position allows you to work from home and is suitable for individuals with 0 to 2 years of experience.nnKey Responsibilities:nn- Greeting Visitors: Welcome guests in a friendly manner, providing them with necessary information and guiding them as needed.n- Handling Calls: Manage incoming calls, directing them to the appropriate personnel while ensuring clear and professional communication.n- Managing Emails: Respond promptly to emails, ensuring all inquiries and requests are addressed in a timely manner.n- Organizing Appointments: Schedule meetings and maintain calendars to ensure efficient time management for the team.n- Administrative Support: Assist with basic administrative tasks, such as filing, data entry, and maintaining office records.nnRequired Skills and Expectations:nnCandidates should have a minimum of a 12th-grade education and possess excellent communication skills, both written and verbal. Strong organizational abilities and attention to detail are essential. Proficiency in using computers and office software is expected. The ideal candidate will demonstrate a friendly demeanor, patience, and a willingness to assist others. Flexibility to manage multiple tasks efficiently and the ability to work independently in a remote setting are also important for success in this role.

We are looking for a motivated Sales Manager with 1 to 7 years of experience to join our team in Rajouri Garden, Delhi. This role is ideal for someone who can lead sales initiatives and drive team performance.Key Responsibilities:- Lead Sales Team: Manage and mentor the sales team to achieve individual and collective sales targets, ensuring each member is motivated and equipped for success.- Develop Sales Strategies: Create and implement effective sales strategies to expand the customer base and increase market share, adjusting tactics based on performance data and market trends.- Build Customer Relationships: Establish and maintain strong relationships with clients to understand their needs and provide tailored solutions that enhance customer loyalty and satisfaction.- Monitor Sales Performance: Analyze sales metrics and prepare reports to track performance against targets, identifying areas for improvement and making recommendations as needed.- Collaborate with Other Departments: Work closely with marketing, finance, and product teams to align strategies and ensure seamless operations that support sales efforts.Required Skills:The ideal candidate should possess strong leadership and communication skills. You should have a proven track record in sales and be able to analyze data effectively. A degree in a relevant field is expected, along with a passion for meeting targets and driving results. A proactive approach to problem-solving and the ability to adapt to changing environments are essential for success in this role.

We are looking for a dedicated Back Office Staff member to join our team in New Friends Colony, Delhi. This is a full-time position suitable for individuals with 0 to 1 year of experience, as well as those who have completed their 10th grade. Key Responsibilities:- Data Entry: Accurately input and maintain important data in our computer systems, ensuring that all information is up-to-date and correct.- Documentation: Organize and manage company documents, including filing physical and digital records, to ensure easy access when needed.- Support Teams: Assist other departments by providing necessary information and supporting tasks, helping to maintain workflow efficiency.- Communication: Maintain clear communication with team members and managers about project updates and any challenges faced, ensuring everyone is informed.Required Skills and Expectations:Candidates should have basic computer skills, including knowledge of Microsoft Office applications such as Word and Excel. Good organizational skills are essential, as you will handle various tasks and documents. Strong attention to detail is crucial to avoid errors in data entry and documentation. You should also be a good team player, ready to support your colleagues. A positive attitude and willingness to learn are important traits that will help you succeed in this role.

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

Key ResponsibilitiesData Management: Compiling, maintaining, and organizing company records and databases accurately.Operational Support: Processing client orders, coordinating project timelines, and managing inventory.Administrative Tasks:Handling documentation, filing, and managing office equipment or supplies.Analysis & Reporting: Conducting market research and analyzing data to prepare reports for senior management.Communication: Assisting with internal inquiries and communicating with teams to resolve operational issues. Required Skills and QualificationsEducation: Bachelors degree in Business Administration or related field.Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) and data entry systems.Skills: Strong organizational, multitasking, and problem-solving skills.Experience: Prior experience in office-based roles such as sales, support, or administration. Key Performance IndicatorsAccuracy and efficiency in data management.Timely completion of projects and orders.

As a Front Desk Officer, you will be the first point of contact for visitors and clients, creating a welcoming atmosphere and managing daily operations at the front desk.Key Responsibilities:- Greet Visitors: Welcome guests with a friendly manner and provide them with information about the organization and its services.- Manage Phone Calls: Answer incoming calls promptly and direct them to the appropriate departments or personnel.- Schedule Appointments: Coordinate and schedule meetings or appointments, ensuring that all relevant parties are informed.- Maintain Records: Keep accurate records of visitors, calls, and appointments to ensure smooth operations at the front desk.- Handle Mail and Packages: Sort and distribute incoming mail and packages, and assist visitors with outgoing mail and courier services.- Assist with Administrative Tasks: Support administrative staff with office tasks, maintaining a clean and organized front desk area.Required Skills and Expectations:- Good communication skills are essential to effectively interact with visitors and staff.- A professional appearance and demeanor are important for representing the organization positively.- Basic computer skills, including familiarity with office software and telephone systems, are necessary to handle daily tasks efficiently.- Strong organizational skills are needed to manage multiple responsibilities and maintain accurate records.- Being a team player, with the ability to collaborate and work well with others, is crucial in a busy office environment.- A positive attitude and willingness to learn are expected, especially for candidates with limited experience.

We are looking for a Ground Staff Supervisor to join our team in Delhi. This role is ideal for individuals with 0 to 5 years of experience who have completed their 10th grade. You will play a key role in managing ground operations effectively.nnKey Responsibilities:nn- Team Coordination: You will supervise the ground staff team, ensuring they work smoothly and efficiently together to meet daily operational goals.nn- Training and Development: It is essential to train new staff members on best practices and company protocols, helping them understand their roles and responsibilities.nn- Operational Oversight: You will monitor ground operations, ensuring compliance with company standards and addressing any issues that arise promptly.nn- Customer Service Management: Address and resolve customer inquiries to enhance their experience, ensuring high levels of customer satisfaction.nn- Safety Compliance: You will be responsible for ensuring all safety regulations are followed by staff, helping to maintain a safe work environment.nnRequired Skills and Expectations:nnCandidates should possess strong leadership and communication skills to effectively manage a team and interact with customers. Attention to detail and problem-solving abilities are crucial for monitoring operations and addressing challenges. A proactive attitude and the ability to work in a fast-paced environment are essential for success in this position. Candidates must be willing to work full-time from the office.

We are looking for dedicated individuals to join our team as Airport Staff in Delhi, India. This full-time position is ideal for anyone with a passion for the aviation industry, whether you are just starting your career or have up to five years of experience.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in, boarding, and any queries they may have, ensuring a positive travel experience.n n2. Baggage Handling: Safely handle and transport passenger luggage, ensuring it is loaded and unloaded from aircraft efficiently.n n3. Safety and Security: Adhere to all safety protocols and airport regulations, conducting routine checks to ensure a secure environment for all travelers.nn4. Coordination: Work closely with other airport departments to ensure smooth operations, maintaining effective communication at all times.nn5. Problem Solving: Address passenger concerns and resolve issues quickly and effectively, providing support as needed.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade education. We welcome applicants with no prior experience, as training will be provided. Good communication and interpersonal skills are crucial for interacting with diverse passengers. A positive attitude, teamwork spirit, and the ability to work in a fast-paced environment are essential. The role demands individuals who are reliable and capable of managing multiple tasks efficiently.

We are looking for an Airport Ticketing Executive based in Delhi, who will assist passengers with ticketing and check-in procedures. This role is suitable for candidates with 0 to 5 years of experience and requires at least a 10th-grade education. nnKey Responsibilities:nn- Ticketing Assistance: You will provide support to passengers in purchasing tickets, handling inquiries, and processing transactions effectively.n n- Check-In Procedures: Your role will involve guiding passengers through the check-in process, ensuring they have a smooth experience from arrival to departure.n n- Customer Service: You will respond to customer inquiries and resolve any issues related to bookings, refunds, or flight changes, maintaining a high level of service quality.n n- Documentation Verification: You will be responsible for verifying passenger documents and ensuring compliance with airline regulations.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact confidently with passengers and a customer-first attitude to address their needs effectively. Attention to detail is crucial for accurate ticketing and documentation. Familiarity with ticketing software or systems is an asset, but not mandatory. A team-oriented mindset and adaptability in a fast-paced environment are essential to succeed in this role. Additionally, punctuality and a professional appearance are expected while working in the office.

As an Airport Terminal Services Agent in Delhi, you will play a crucial role in ensuring a smooth experience for travelers at the airport. This is an entry-level position ideal for energetic individuals who enjoy working in a fast-paced environment.nnKey Responsibilities:nn- Passenger Assistance: Provide exceptional service to passengers by answering queries and assisting with check-in procedures, ensuring their journey begins on a positive note.n n- Check-in Coordination: Manage the check-in process efficiently, ensuring passengers receive their boarding passes and luggage tags correctly to facilitate seamless boarding.nn- Baggage Handling Support: Assist with baggage handling, providing information on baggage claim procedures and resolving any issues related to lost or damaged luggage.nn- Emergency Procedures: Be knowledgeable about airport emergency procedures and protocols to ensure passenger safety and quick responses in unexpected situations.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and be comfortable interacting with diverse groups of people. Strong communication skills are essential, along with a friendly demeanor. A basic understanding of customer service principles will be advantageous. You should be willing to work in an office environment at the airport, demonstrating reliability and a team-oriented attitude. Flexibility to adapt to changing schedules and situations is also important for success in this role.

Join our team as Airport Ground Staff in Delhi, India, where you will play a vital role in ensuring the smooth operation of airport services and customer satisfaction.nnKey Responsibilities:n- Assist passengers: Greet and guide travelers, helping them with check-in, boarding, and baggage handling to enhance their airport experience.n- Coordinate with airline operations: Work closely with various departments to effectively manage flight departures and arrivals, ensuring timely communication and service.n- Handle baggage claims: Address passenger concerns about lost or damaged luggage, providing assistance to resolve issues efficiently.n- Maintain safety and security: Follow airport regulations and procedures to ensure a safe environment for passengers, staff, and aircraft.nnRequired Skills and Expectations:nCandidates should possess a minimum educational qualification of 12th grade and have zero to two years of experience. Excellent communication skills are crucial for interacting with passengers and team members. A friendly and approachable demeanor is essential, as you will often be the first point of contact for travelers. Ability to work in a fast-paced environment while maintaining attention to detail and adhering to safety protocols is vital. Candidates should be flexible with work hours, including weekends and holidays, to meet operational demands. Teamwork and problem-solving skills will contribute to a positive airport environment.

We are looking for a Customer Support Executive to join our team. This role is ideal for individuals who are eager to assist customers and solve their inquiries from the comfort of their home. Whether you're a fresh graduate or have some experience, we welcome your application.nnKey Responsibilities:nn- Responding to Customer Inquiries: You will handle various customer questions through phone, email, or chat, ensuring they receive accurate and timely responses.n n- Problem-Solving: Address customer issues effectively by understanding their concerns and providing appropriate solutions.nn- Maintaining Records: You will keep detailed records of customer interactions and transactions to ensure a smooth workflow and help in follow-ups.nn- Collaborating with Teams: Work closely with other team members to ensure a seamless customer experience and resolve any escalated issues.nnRequired Skills and Expectations:nnCandidates should have excellent communication skills in English and a friendly demeanor when interacting with customers. A basic understanding of computers and the ability to navigate different software applications are essential. You should be a proactive learner with a positive attitude, willing to adapt to various customer needs. We value teamwork, so reliability and the ability to collaborate with colleagues are important qualities for this role. An eagerness to grow and learn from feedback is also highly encouraged.