- respond to customer inquiries: the sales administrator will be responsible for promptly responding to customer inquiries via email or phone, providing information about products, services, and pricing.
- process sales orders: the role entails processing sales orders received from customers, ensuring accurate details are captured, and orders are fulfilled smoothly.
- assist sales team: the sales administrator will support the sales team by preparing sales reports, coordinating meetings, and assisting with general administrative tasks to ensure smooth sales operations.
- maintain customer database: the candidate will be required to update and maintain the customer database with accurate and current information to facilitate efficient communication and follow-ups.
- handle complaints: the sales administrator will handle customer complaints professionally, resolving issues in a timely manner to ensure customer satisfaction and retention.
required skills and expectations:
- strong communication skills: the candidate should have excellent written and verbal communication skills to effectively interact with customers and the sales team.
- attention to detail: the role requires a high level of attention to detail to accurately process orders, maintain records, and provide information to customers.
- customer service orientation: the candidate should be customer-focused and able to address customer inquiries and complaints effectively to ensure a positive customer experience.
- basic computer skills: proficiency in using basic computer programs like ms office and the ability to quickly learn new software for order processing and database maintenance.