Customer Operations Job Vacancies in Delhi NCR

We are seeking an experienced Bike Mechanic to join our team in Gurgaon, India. The ideal candidate will have a strong background in bike mechanics, with particular expertise in electric work, engine repair, and service advisory. In this full-time role, the Bike Mechanic will be responsible for diagnosing and repairing various bike issues, providing maintenance services, and advising customers on bike care. Daily tasks will include performing electrical repairs, conducting engine diagnostics, and ensuring timely service delivery. The candidate should have solid workshop knowledge to manage repair tasks efficiently.Candidates must possess excellent practical skills and a genuine passion for motorcycles. The ideal applicant should be a male with at least 10 years of relevant experience and have completed at least the 10th grade education. Strong problem-solving abilities, attention to detail, and good communication skills are essential for interacting with customers. A valid driving license is required for this role, and the candidate should be physically fit to handle the demands of the job.This position requires working in the office environment with regular access to tools and equipment necessary for bike repairs. If you are a dedicated mechanic looking to contribute to a dynamic team, we invite you to apply.

We are seeking an experienced Sales Manager to join our team in Sector 18. The ideal candidate will have a strong background in sales and a proven track record of success in managing sales teams. Key Responsibilities:- Lead Sales Team: Manage and guide a sales team to achieve sales targets, encouraging teamwork and providing support where needed.- Develop Sales Strategies: Create and implement effective sales strategies to drive business growth and expand market reach.- Monitor Performance: Analyze sales data to assess performance metrics, identifying areas for improvement and making data-driven decisions.- Build Client Relationships: Establish and maintain strong relationships with clients, ensuring their needs are met and fostering loyalty.- Conduct Training: Provide training and development opportunities for team members to enhance their skills and improve overall sales performance.- Market Research: Stay informed about industry trends and competitor activities to inform sales strategy and identify new business opportunities.Required Skills and Expectations:Candidates should possess a masters degree and have 5 to 11 years of relevant sales experience. Strong leadership skills are essential, along with the ability to motivate a team towards achieving sales goals. Excellent communication and interpersonal skills are necessary to build relationships with clients and colleagues. Proficiency in analyzing sales data and understanding market dynamics will be crucial for success in this role. The candidate must be female and willing to work full-time from the office.

As a Front Desk Officer, you will be the first point of contact for our visitors and clients, providing excellent customer service and support. Your role is crucial for maintaining a welcoming environment and ensuring smooth operations at the front desk.Key Responsibilities:- Greeting Visitors: Welcome guests with a friendly demeanor and guide them based on their needs or appointments, creating a positive first impression.- Managing Phone Calls: Answer incoming calls promptly, directing them to the appropriate person or department, ensuring effective communication and assistance.- Handling Correspondence: Sort and distribute mail and packages, ensuring timely delivery to the right individuals or departments within the organization.- Maintaining Appointment Schedule: Manage the booking of meetings and appointments, coordinating calendars to optimize the use of office space and resources.- Administering Front Desk Operations: Oversee day-to-day front desk tasks, including maintaining cleanliness and organization of the reception area, ensuring a professional environment.- Assisting with Administrative Tasks: Provide support for administrative duties as needed, contributing to the overall efficiency of the office.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals. A proactive attitude and problem-solving abilities are essential for managing daily challenges. Experience in a similar role for 1 to 3 years is preferred, along with proficiency in basic computer applications. A professional appearance and a commitment to customer service are crucial for success in this position.

We are seeking a dedicated Sales Manager to oversee our sales team and drive revenue growth in Sector 80. The ideal candidate will have 5 to 10 years of experience in sales, with a proven track record in managing teams and achieving targets.Key Responsibilities:- Lead and Manage Sales Team: Oversee daily operations of the sales team, providing guidance and support to ensure they meet their objectives.- Develop Sales Strategies: Create effective sales strategies to boost market presence and drive sales growth, ensuring alignment with company goals.- Set Targets and Monitor Performance: Establish sales targets for the team and regularly assess their performance against these goals to identify areas for improvement.- Build Customer Relationships: Foster strong relationships with customers, addressing their needs and concerns to enhance customer satisfaction and loyalty.- Conduct Market Research: Analyze market trends and competitor activity to identify new opportunities for growth and adapt strategies accordingly.- Prepare Reports: Generate detailed reports on sales performance, market conditions, and team achievements to inform upper management decisions.Required Skills and Expectations:The ideal candidate should have strong leadership skills, with the ability to motivate and inspire a team. Excellent communication skills are essential for building relationships with customers and stakeholders. A solid understanding of sales principles and experience in achieving sales targets is needed. Candidates should be self-motivated and capable of working under pressure to meet deadlines. Proficiency in data analysis and report generation is also crucial for this role. Being detail-oriented and proactive in problem-solving will be beneficial.

We are looking for a Customer Service Associate to join our team in Noida. This is a full-time position that requires you to work from our office. You will play a crucial role in helping our customers and ensuring their satisfaction.Key Responsibilities:- Assist Customers: Provide friendly and effective support to customers over the phone, email, and chat for any inquiries they may have.- Problem Solving: Identify customer issues and work towards providing quick and effective solutions to enhance customer experience.- Maintain Records: Keep accurate records of customer interactions and transactions in our system to help track issues and their resolutions.- Follow Up: Contact customers to ensure issues were resolved to their satisfaction and provide further assistance if needed.- Collaborate with Team: Work closely with other team members to share insights and improve customer service processes.Required Skills and Expectations:- Communication Skills: Clear and effective verbal and written communication is essential for assisting customers and relaying information accurately.- Customer Focus: A strong desire to help customers and resolve their issues in a timely manner is important.- Problem-Solving Skills: Ability to think critically and find solutions to customer problems is crucial.- Team Player: Willingness to collaborate with colleagues and contribute to a positive team environment.- Adaptability: Being open to feedback and adjusting methods to improve customer service and efficiency in handling inquiries.No prior experience is required, making this an excellent opportunity for recent graduates or those looking to start a career in customer service.

We are looking for a dedicated Customer Service Associate to join our team in New Delhi. The ideal candidate will be responsible for providing high-quality support to our customers. This is a full-time position where you will work from our office.Key Responsibilities:- Assist Customers: Help customers with their inquiries via phone, email, or chat, ensuring their questions are answered accurately and promptly.- Resolve Issues: Address any problems or concerns customers may have with our products or services, working diligently to find effective solutions.- Maintain Records: Document customer interactions and feedback in our system to help improve service and track trends.- Product Knowledge: Learn about our products and services thoroughly to provide accurate information and guide customers effectively.- Team Collaboration: Work with team members to achieve common goals and improve customer service processes and outcomes.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to effectively interact with customers.- Ability to work in a fast-paced environment while managing multiple tasks.- Good problem-solving skills to address customer issues efficiently.- Basic computer proficiency and experience with customer service software are advantageous.- A positive attitude and a willingness to learn about the company's products and services.Candidates with 0 to 2 years of experience who hold a degree in B.A, B.Arch, B.C.A, B.B.A, or B.Com are encouraged to apply.

We are looking for an experienced and result-driven Female Sales Manager to lead the sales team, drive farmhouse plot sales, and achieve business targets. The ideal candidate should have strong leadership, team management, and real estate sales experience with a proven ability to build customer and channel partner relationships.Key ResponsibilitiesLead, motivate, and manage the sales team to achieve monthly and quarterly sales targets.Develop sales strategies to generate leads through channel partners, digital marketing, references, and field activities.Train, guide, and monitor Sales Executives, Telecallers, and Digital Marketing teams.Handle key customer inquiries, conduct project presentations, and support high-value sales closures.Build and maintain strong relationships with customers, real estate dealers, and channel partners.Monitor lead follow-ups, site visits, bookings, and sales conversions through CRM.Review daily sales activities, team productivity, and performance reports.Ensure timely reporting, discipline, and achievement of sales KPIs.Provide market feedback and competitor analysis to management.

We are looking for an International Telecaller to join our team in Gurgaon. The ideal candidate should have 1-2 years of experience in telecalling and must be a graduate. This role involves making calls to international clients and providing information about our products and services.Key Responsibilities:1. Outbound Calling: Make calls to potential clients in international markets, introducing our services and generating leads.2. Customer Engagement: Build and maintain relationships with clients by understanding their needs and providing relevant solutions.3. Data Management: Maintain accurate records of calls made, inquiries received, and follow-up actions taken.4. Feedback Collection: Gather feedback from clients regarding our services to help improve the customer experience.5. Reporting: Regularly report on call metrics and results to management, ensuring targets are met.Required Skills and Expectations:The ideal candidate should possess excellent communication skills in English and any additional language is a plus. A strong understanding of sales techniques and customer service principles is essential. Candidates should be self-motivated, goal-oriented, and have the ability to work well under pressure. Proficiency in using CRM software and other telecalling tools will be beneficial. The position requires a professional demeanor and a positive attitude while interacting with clients across different cultures. Applicants should be willing to work from the office and exhibit a strong work ethic to contribute effectively to our team.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

As a BPO Telecaller, you will be responsible for engaging with customers over the phone to provide information, answer queries, and assist with their needs. This is a full-time remote position based in Noida, suitable for candidates with minimal experience.Key Responsibilities:- Customer Interaction: Make outbound calls to customers to understand their needs and provide appropriate solutions, ensuring a positive experience.- Product Knowledge: Gain a thorough understanding of the products or services offered to effectively communicate their benefits and handle inquiries.- Lead Generation: Identify potential customers and collect relevant information that can help in converting leads into sales.- Database Management: Update and maintain customer information in the companys database to ensure accuracy and enhance future communications.- Feedback Collection: Gather customer feedback to help improve services and report any recurring issues to the management team for resolution.Required Skills and Expectations:- Strong communication skills in English and any regional language to ensure clear interaction with customers.- Basic knowledge of computer applications, as you will be using software tools to manage calls and data.- Ability to work independently, demonstrating good time management and self-discipline while working from home.- A positive attitude and a willingness to learn are essential, as you will be in a dynamic environment.- Preferred candidates should be male and have completed at least their 12th-grade education.

As an Operational Executive in our team based in Delhi, you will play a vital role in ensuring smooth day-to-day operations. This full-time position is designed for fresh graduates or individuals with up to two years of experience. Key Responsibilities:- Administrative Support: You will assist in daily administrative tasks, including organizing meetings and maintaining records to ensure that the office runs efficiently.- Data Management: Responsible for managing and updating databases, you will ensure that all information is accurate and easily accessible.- Communication Coordination: Serve as a point of contact for internal and external communications, helping to streamline processes and provide clear information.- Operational Reporting: Prepare and present operational reports to the management team, highlighting key metrics and areas of improvement.- Team Collaboration: Work closely with different departments to support various projects and initiatives, fostering a collaborative work environment.To be successful in this role, you should have a bachelors degree in B.A, B.Ed, or B.Sc. You need strong organizational skills, excellent communication abilities, and a proactive attitude. Being detail-oriented will help you manage tasks effectively. It's also important to be a team player and adaptable to changing priorities. Having basic computer skills, particularly in spreadsheets and word processing, will be beneficial. This position requires a female candidate, and it is office-based.