Customer Operations Job Vacancies in Delhi NCR

We are looking for an experienced and result-driven Female Sales Manager to lead the sales team, drive farmhouse plot sales, and achieve business targets. The ideal candidate should have strong leadership, team management, and real estate sales experience with a proven ability to build customer and channel partner relationships.Key ResponsibilitiesLead, motivate, and manage the sales team to achieve monthly and quarterly sales targets.Develop sales strategies to generate leads through channel partners, digital marketing, references, and field activities.Train, guide, and monitor Sales Executives, Telecallers, and Digital Marketing teams.Handle key customer inquiries, conduct project presentations, and support high-value sales closures.Build and maintain strong relationships with customers, real estate dealers, and channel partners.Monitor lead follow-ups, site visits, bookings, and sales conversions through CRM.Review daily sales activities, team productivity, and performance reports.Ensure timely reporting, discipline, and achievement of sales KPIs.Provide market feedback and competitor analysis to management.

We are looking for an experienced Store Manager for Taneira store to oversee daily operations and enhance customer experience at our store in Delhi. The ideal candidate will have 5 to 10 years of experience in retail management and will be responsible for leading the team and driving sales.Key responsibilities include:- **Team Leadership**: Train, motivate, and supervise staff to ensure they provide excellent customer service. Foster a positive and productive work environment.- **Sales Management**: Analyze sales reports and implement strategies to increase revenue. Set sales goals and monitor performance against targets.- **Inventory Control**: Manage inventory levels to ensure stock availability while minimizing excess. Coordinate with suppliers for timely replenishment.- **Customer Engagement**: Handle customer inquiries and complaints effectively. Develop loyalty programs to enhance customer satisfaction and retention.- **Operational Oversight**: Ensure store operations comply with company policies. Streamline processes to improve efficiency and productivity.Candidates should possess strong leadership skills and a deep understanding of retail dynamics. Excellent communication skills are essential for effective team management and customer interaction. Proficiency in inventory management software and basic financial reporting is also necessary. A proactive attitude and problem-solving skills are crucial for daily operations. As a female candidate for this role, we aim to create an inclusive environment where your expertise can guide the team towards success.

We are seeking an experienced Retail Manager to lead our store operations in Sector 58. The ideal candidate will have between 3 to 7 years of retail management experience and a strong focus on customer satisfaction and sales performance.**Key Responsibilities:**- **Oversee daily operations:** Ensure smooth functioning of the store by managing staff, inventory, and customer service effectively.- **Staff management:** Recruit, train, and mentor team members to enhance their skills and performance, fostering a positive work environment.- **Sales strategy development:** Create and implement strategies to increase sales and improve the overall customer experience.- **Inventory management:** Monitor stock levels and order supplies to maintain optimal inventory while minimizing waste.- **Visual merchandising:** Design and maintain attractive product displays to engage customers and promote sales.- **Customer engagement:** Build strong relationships with customers by addressing their needs and concerns promptly.- **Reporting and analysis:** Prepare sales reports and analyze performance metrics to drive improvements and achieve targets.**Required Skills and Expectations:**The ideal candidate should possess strong leadership and communication skills, able to motivate and manage a diverse team effectively. A keen understanding of retail operations and sales strategies is essential. Proficiency in inventory management software and basic financial principles is also important. Attention to detail and a customer-first mindset are crucial for success in this role. Flexibility to adapt to changing business demands and the ability to work in a fast-paced environment are expected. Female candidates are encouraged to apply.

We are looking for an International Telecaller to join our team in Gurgaon. The ideal candidate should have 1-2 years of experience in telecalling and must be a graduate. This role involves making calls to international clients and providing information about our products and services.Key Responsibilities:1. **Outbound Calling**: Make calls to potential clients in international markets, introducing our services and generating leads.2. **Customer Engagement**: Build and maintain relationships with clients by understanding their needs and providing relevant solutions.3. **Data Management**: Maintain accurate records of calls made, inquiries received, and follow-up actions taken.4. **Feedback Collection**: Gather feedback from clients regarding our services to help improve the customer experience.5. **Reporting**: Regularly report on call metrics and results to management, ensuring targets are met.Required Skills and Expectations:The ideal candidate should possess excellent communication skills in English and any additional language is a plus. A strong understanding of sales techniques and customer service principles is essential. Candidates should be self-motivated, goal-oriented, and have the ability to work well under pressure. Proficiency in using CRM software and other telecalling tools will be beneficial. The position requires a professional demeanor and a positive attitude while interacting with clients across different cultures. Applicants should be willing to work from the office and exhibit a strong work ethic to contribute effectively to our team.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

We are seeking a highly organized and motivated Store Manager to oversee our retail operation in Gurgaon. The ideal candidate will have experience in store management and a strong commitment to customer satisfaction.**Key Responsibilities:**- **Daily Operations Management:** Oversee all store activities to ensure smooth and efficient operation, including staff management and inventory control.- **Customer Service Excellence:** Ensure a high level of customer satisfaction by addressing customer needs and concerns promptly.- **Sales Strategy Implementation:** Develop and execute strategies to meet sales targets and enhance store performance through promotions and customer engagement.- **Staff Training and Development:** Recruit, train, and mentor store associates to ensure a knowledgeable and effective team.- **Inventory Management:** Monitor stock levels and manage inventory to prevent shortages and overstock situations, keeping the store organized and well-stocked.- **Financial Management:** Maintain financial records, prepare reports on sales and performance, and manage the stores budget effectively.**Required Skills and Expectations:**Candidates should have a minimum of 1 year of experience in a retail or management role. A 10th pass education is essential. Strong leadership and interpersonal skills are crucial for guiding the team and interacting with customers. The candidate must be detail-oriented, capable of multitasking, and proactive in problem-solving. Additionally, strong communication skills are important for effective teamwork and customer interaction. Flexibility and availability for full-time work are also expected.

As a BPO Telecaller, you will be responsible for engaging with customers over the phone to provide information, answer queries, and assist with their needs. This is a full-time remote position based in Noida, suitable for candidates with minimal experience.**Key Responsibilities:**- **Customer Interaction:** Make outbound calls to customers to understand their needs and provide appropriate solutions, ensuring a positive experience.- **Product Knowledge:** Gain a thorough understanding of the products or services offered to effectively communicate their benefits and handle inquiries.- **Lead Generation:** Identify potential customers and collect relevant information that can help in converting leads into sales.- **Database Management:** Update and maintain customer information in the companys database to ensure accuracy and enhance future communications.- **Feedback Collection:** Gather customer feedback to help improve services and report any recurring issues to the management team for resolution.**Required Skills and Expectations:**- Strong communication skills in English and any regional language to ensure clear interaction with customers.- Basic knowledge of computer applications, as you will be using software tools to manage calls and data.- Ability to work independently, demonstrating good time management and self-discipline while working from home.- A positive attitude and a willingness to learn are essential, as you will be in a dynamic environment.- Preferred candidates should be male and have completed at least their 12th-grade education.

As an Operational Executive in our team based in Delhi, you will play a vital role in ensuring smooth day-to-day operations. This full-time position is designed for fresh graduates or individuals with up to two years of experience. **Key Responsibilities:**- **Administrative Support:** You will assist in daily administrative tasks, including organizing meetings and maintaining records to ensure that the office runs efficiently.- **Data Management:** Responsible for managing and updating databases, you will ensure that all information is accurate and easily accessible.- **Communication Coordination:** Serve as a point of contact for internal and external communications, helping to streamline processes and provide clear information.- **Operational Reporting:** Prepare and present operational reports to the management team, highlighting key metrics and areas of improvement.- **Team Collaboration:** Work closely with different departments to support various projects and initiatives, fostering a collaborative work environment.To be successful in this role, you should have a bachelors degree in B.A, B.Ed, or B.Sc. You need strong organizational skills, excellent communication abilities, and a proactive attitude. Being detail-oriented will help you manage tasks effectively. It's also important to be a team player and adaptable to changing priorities. Having basic computer skills, particularly in spreadsheets and word processing, will be beneficial. This position requires a female candidate, and it is office-based.

We are looking for a dedicated Banking Officer to join our team. The ideal candidate will help ensure smooth banking operations and provide excellent service to customers.**Key Responsibilities:**- **Customer Support:** Assist customers with account inquiries, transactions, and resolve issues to enhance their banking experience.- **Account Management:** Help open new accounts and manage existing accounts, ensuring that all information is accurate and up-to-date.- **Transaction Processing:** Handle various banking transactions, including deposits, withdrawals, and transfers, while ensuring compliance with bank policies.- **Sales Support:** Promote bank products and services to customers, helping them find suitable financial solutions based on their needs.- **Record Keeping:** Maintain accurate records of customer interactions and transactions, ensuring confidentiality and security of sensitive information.- **Compliance:** Ensure all banking activities adhere to regulatory guidelines and internal policies to maintain operational integrity.**Required Skills and Expectations:**Candidates should have a minimum education of 12th pass, with a desire to learn and grow in the banking sector. Strong communication skills are essential to effectively interact with customers. Candidates should demonstrate customer service orientation, showing patience and understanding. Basic numerical skills and attention to detail are necessary for handling transactions accurately. A proactive attitude and teamwork are expected, as this role requires collaboration with colleagues to achieve common goals. Previous experience in a customer-facing role is an advantage, but not mandatory.

Job Title: Sales Manager (Real Estate)Location: NoidaExperience: 0

Experience in business development and market researchIdentify and develop new business opportunities, support client acquisition, coordinate meetings and presentations, maintain sales records and CRM updates, support ongoing projects and client queries

We are looking for a Front Office Admin to join our team in Sector 19. This role is perfect for someone who is organized, friendly, and ready to help others. **Key Responsibilities:**- **Welcome Visitors**: Greet and assist visitors as they arrive, making sure they feel welcome and guiding them to the appropriate areas.- **Manage Phone Calls**: Answer phone calls professionally, directing them to the right person or department, while taking detailed messages when necessary.- **Handle Correspondence**: Receive and send mail and packages, ensuring that all correspondence is processed efficiently.- **Maintain Records**: Keep track of administrative tasks and company records accurately, ensuring that everything is organized and accessible.- **Schedule Appointments**: Assist in scheduling meetings and appointments, coordinating with team members to ensure smooth operation.- **Support Administrative Tasks**: Provide support to the office team with various tasks, assisting in daily operations and helping out as needed. **Required Skills and Expectations:**- **Strong Communication Skills**: Must be able to communicate clearly and effectively with colleagues and visitors.- **Organizational Skills**: Should be detail-oriented, with the ability to manage multiple tasks and maintain an organized workspace.- **Basic Computer Knowledge**: Familiarity with basic office software and telephone systems is essential. - **Team Player**: Must work well with others and contribute positively to the team atmosphere. - **Positive Attitude**: A cheerful and approachable demeanor is important for creating a welcoming environment. Ideal candidates are female, have completed 12th grade, and have 0 to 3 years of experience in a similar role. The position is full-time and requires working from the office.