Client Management Job Vacancies in Thane

Urgent OpeningAssistant Manager Marketing (Domestic)(API Pharmaceutical Company)Thane West, MaharashtraJob Location: Thane (Head Office) Office Timings: MONDAY TO FRIDAY 10:00 AM to 6:00 PMQualification: Graduate (MBA Marketing preferred) Strong understanding of the pharma raw material market Good negotiation and communication skills Age limit: 30 to 35 yearsExperience: 79 years of experience in API Marketing (Domestic)JD:-To strengthen the domestic API sales operations. The candidate should have strong exposure to API marketing, client development, pricing strategies, and coordination with production and dispatch teams.1. Domestic Business Development Develop and expand domestic customer base for APIs Generate enquiries and convert into confirmed purchase orders2. . Client Relationship Management Handle commercial negotiations and finalise pricing Manage payment follow-up in coordination with Accounts3. . Market Intelligence & Strategy Track market trends, competitor pricing, and demand patterns Coordinate with management for pricing strategy based on costing4. Internal Coordination Liaise with Production, QA, and Warehouse for order executionEnsure timely communication regarding product availability

A counselor is a trained professional who provides guidance, emotional support, and therapeutic interventions to help individuals navigate personal, academic, behavioral, or mental health challenges. They assess client needs, develop treatment plans, and use techniques like CBT to build coping strategies, often working in schools, hospitals, or private practices to improve overall mental health.Key ResponsibilitiesAssessment & Treatment: Evaluate client needs through interviews, assessments, and diagnostic tests to develop personalized treatment plans.Counseling Sessions: Conduct individual, group, or family therapy sessions to address issues such as stress, anxiety, depression, or addiction.Goal Setting & Coping: Help clients define goals, gain insight, and learn practical coping mechanisms.Documentation: Maintain accurate, confidential records of patient progress and treatment, complying with legal and ethical standards.Collaboration & Referral: Work with families, teachers, or medical professionals and refer clients to specialists when necessary.Crisis Management: Provide intervention during acute crises to ensure client safety.

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join ourdynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. As a CRM, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities: Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.Key Skills & Qualifications: Polite Disposition: A friendly and professional attitude when dealing with clients. Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needsare met. Excellent Communication: Confident communication skills, both verbal and written,with clients and colleagues. Problem Solving: Ability to understand client circumstances and provide appropriatesolutionsProactive Approach: Always anticipate client needs and take proactive steps to exceedtheir expectations. Availability: Be readily available for calls and maintain consistent communication withclients.Qualifications: Strong command on English language is mandatory. Strong interpersonal, coordination and follow up skills. Quick learner. Ability to handle multiple tasks and maintain attention to detail.

Preparing Invoices for the clients before 5th of every month Post payment details for the branches by monitoring the statements ondaily basis Posting balance amount on daily basis Process mail to the clients concerning billing, invoicing & paymentupdates Continuous follow up with the clients for releasing the payments on time Communicate with clients about billing discrepancies Devise a plan for clearing old outstanding payments for all the clients Contacting customers and informing them of their overdue bills. Negotiating suitable payment plans. Writing final notice warnings to customers when payments are not beingmade. Instituting legal action when customers fail to pay their debt. Responding to customer queries.

Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organizations processes remain legally compliant. Extreme focus on improvising operations to ensure maximum productivity.Ensure to cover up the pendency by helping the staff prepare reports. Ensuring company standards and procedures are followed. Assure completesupport to the existing clients for submitting quality reports on time. Perform quality controls and monitor production KPIs Recruit, train and supervise staff Supervise the work of employees and provide feedback and counsel toimprove efficiency and effectiveness in terms of their performance. Assure complete support to the existing clients for submitting quality reportson time. Find ways to increase quality of customer service Dealing with escalated Client issues and FI reports.

Preparing Invoices for the clients before 5th of every month Post payment details for the branches by monitoring the statements ondaily basis Posting balance amount on daily basis Process mail to the clients concerning billing, invoicing & paymentupdates Continuous follow up with the clients for releasing the payments on time Communicate with clients about billing discrepancies Devise a plan for clearing old outstanding payments for all the clients Contacting customers and informing them of their overdue bills. Negotiating suitable payment plans. Writing final notice warnings to customers when payments are not beingmade. Instituting legal action when customers fail to pay their debt. Responding to customer queries.