Client Account Manager Job Vacancies in Ahmedabad

Job Title: Client Success Manager Company Name: Alliance Recruitment Agency Job Location: Ahmedabad Experience: 4 - 5 yearsAbout the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- Project Coordination: Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- Communication & Reporting: Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- Issue Resolution: Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- Business Development: Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.Required Skills and Expectations:To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

Mandatory Criteria (Can't be neglected during screening) : Candidate must have Excellent Communication skills and must be proficient in English Need candidate from Telecom/ISP industry ONLY Candidate should have strong experience in B2B sales Immediate joiners to 15 days notice period candidates will be Preferred Candidate should have good Technical skills, and working knowledge of ISP Candidate should be good in client dealing.DescriptionKey Responsibilities:Internet Access Services (Leased Line Circuits/Ethernet/ Broadband Wireless).. Other Internet Based Solutions like VOIP, Dialers, UTM's Cyberoam & Sonicwall and VPN Services.. Relationship building with the existing accounts and generating new business opportunities.. Complete relationship management with Top management. Adapt in Corporate sales and handling business cycle, end to end.. Market and Competition analysis in order to develop the right strategies to go to the market.. Manage end to end Sales process, right from prospecting to closing and collection.. Cross Department interaction on a daily basis to formulate sharp sales pitches and better work. MIS generation and reporting to manage Sales funnels. Involve with the marketing team to device marketing plans to help sales in my region.Experience & Skills: Education:Any Degree. P Any Graduates /Any BE/Any Post Graduation Preferred MBA/B.E. Experience:1.) 4-5 years in sales (From Telecom/ISP),2.) ISP Experience Must3.) Experience Leased Line sales would be an added advantage.Skills and Knowledge: Enterprise IBW Lease Line Sales - To achieve sales target month on month by Selling IBW LL in designated area to Enterprise customer Generate Business by making Cold calls, Area Mapping, Maintain and report Daily calls, Build Suspects/Prospects, maintain & Grow Lead pipe line Reporting to Business Head (Area Manager) Pleasant personality with good presentation Skills, Communication Skills, Self Driven and ability to negotiate and close a deal. Strong communication, negotiation, and relationship-building skills.