Call Coordinator Graduate Experience Jobs in Delhi

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Real Estate Calling Person responsible for posting property ads, handling inbound and outbound calls, and responding to client queries based on their needs. They generate and qualify leads, provide detailed property information, schedule site visits, and coordinate with sales teams to convert prospects. The role requires maintaining accurate client records, following up on inquiries, and adapting communication to client requirements for effective engagement. Strong communication, organizational skills, and knowledge of real estate market trends are essential to succeed. This position supports sales efforts and client relationship management in residential and commercial real estate sectors.

Key Responsibilities:Engage with potential customersUnderstand customer needs and convert leads into salesHandle objections with confidence and professionalismEnsure a smooth and professional customer experienceContribute to a collaborative, goal-oriented sales environmentYour voice is your superpower use it to make an impact!

Job Description:We re hiring for International Voice/Non-Voice Process candidates with excellent communication skills in English. Responsibilities include handling customer queries, providing support, and ensuring customer satisfaction.Benefits:Attractive salary + incentives 5 days working Both side cab

Key ResponsibilitiesGreet and welcome visitors with a positive and professional attitude.Answer, screen, and forward incoming calls promptly and efficiently.Maintain a clean, organized, and presentable reception area.Manage visitor logbooks and issue visitor passes.Handle incoming and outgoing mail, courier services, and deliveries.Schedule and coordinate meeting room bookings.Maintain office supplies and place orders when necessary.Provide clerical and administrative support to HR, Administration, or other departments.Update and maintain contact lists and company directories.Ensure compliance with company policies regarding confidentiality and visitor management.

Job descriptionlooking for Receptionist to join our dynamic team and embark on a rewarding career journey1. Greet and welcome guests as soon as they arrive at the office2. Direct visitors to the appropriate person and office3. Answer, screen and forward incoming phone calls4. Ensure reception area is tidy and presentable, with all necessary stationery and material (eg pens, forms and brochures)5. Provide basic and accurate information in-person and via phone/email6. Receive, sort and distribute daily mail/deliveries7. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)8. Order front office supplies and keep inventory of stock9. Update calendars and schedule meetings10. Arrange travel and accommodations, and prepare vouchers11. Keep updated records of office expenses and costs12. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Handle ClientsReply on EmailsProcess OrdersNo Sales & No MarketingBack Office Support

call to client and generate leads with soft calling

About Us: Travel LYKKE is a leading travel agency dedicated to creating unforgettable experiences for our clients. We pride ourselves on personalized service, in-depth knowledge of destinations, and a passion for travel. Join our dynamic team and help others explore the world!Position Overview: We are seeking a motivated and knowledgeable Travel Advisor to assist clients in planning and booking their dream vacations. The ideal candidate will have a passion for travel, excellent communication skills, and the ability to build strong relationships with clients.Key Responsibilities:- Consult with clients to understand their travel preferences, needs, and budgets.- Research and recommend destinations, accommodations, activities, and transportation options.- Create customized travel itineraries that align with client expectations.- Stay up-to-date with travel industry trends, regulations, and best practices.- Provide exceptional customer service before, during, and after trips.- Resolve any issues or concerns that may arise during the booking or travel process.- Develop and maintain relationships with travel suppliers and partners.- Promote and sell travel packages, promotions, and services.Qualifications:- Previous experience in travel industry is a must.- Strong knowledge of popular travel destinations including any international destination. - Excellent communication and interpersonal skills.- Proficient in travel booking software and online tools.- Detail-oriented with strong organizational skills.- Ability to work independently and as part of a team.- Passion for travel and helping others create memorable experiences.

Madrid Software is a leading Ed-tech company in India, providing online and classroom courses in Business Analytics, Data Science with R and Python, Data Analytics with R and Python, Big Data Hadoop, Machine Learning, Artificial Intelligence, Digital Marketing, Software Testing, UI/UX Design, and Amazon Web Services (AWS). The institute was established in May 2011 by Ex Cognizant Employees and has successfully trained over 20000+ IT professionals.Position: Admission CounsellorLocation: Saket (onsite)Working Days: 6 Days Working Timing: 10:00 a.m.6:30 p.m.Job Overview:This is a full-time on-site role as an Admissions Counsellor located in Saket. The AdmissionsCounsellor will be responsible for day-to-day tasks such as communicating with potential students,providing customer service, selling courses, and educating students about the institute and itscourses.Key Responsibility:Counsel the Students and Working Professionals Responsible for converting any query into Admission Ability to work independently and as a part of team Proficiency in CRM Lead Square & Zoho Attending 100-150 calls daily (Cold Calling) Familiarity with Ed-tech industry and its trends is preferredRequirements: Should have 1Year of experience in Admission Counselling Candidate should have the ability to convert leads into sales Should have Good knowledge of Technical Courses ( Data Science & Data Analytics) Excellent Interpersonal and Communication skills 6 Days WorkingHow to Apply:Interested candidates can share their updated CV at dhriti@madridsoftwaretrainings.com or call at 7428 898 818

Handling candidate inquiries within a program Interdepartmental coordination for candidate experience On time resolution Meeting candidate expectations Handling complaint closures

ResponsibilitiesAnswering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.Resolving queries and issues related to the products and services.Making recordings of all the sales phone calls and sales deals.Taking and processing product orders in a professional manner.Maintaining the database of the customers on a regular basis.Suggesting solutions based on customers needs and requirements.

*Required Good communication, Basics of computer, Incoming call handling, Inventory Management, Vendor Management, Email writing.*Coordinate with Engineers and customers on call.*Knowledge of Microsoft office (Excel, Word etc)*Ability to Multitask, stay disciplined, organized and responsible.

Talent Oversea is urgently require experienced Telecaller for Inbound domestic calls in Central Delhi.We are looking Hard-Worker, Honest and quick Learner Candidates.Role: Inbound Domestic CallIndustry Type: Legal Service (Attestation Services)Employment Type: Full Time, PermanentZero TargetEligibility:Any GraduateMinimum 1 year of experience in any inbound sales process.Job description:1. Shift timings - 10:30 AM to 6:30 PM )2. 6 Days Working3. Immediate Joiners preferredWe are looking for candidates with:1. Excellent English and Communication Skills.2. Excellent Knowledge of Computer Basics & Microsoft Excel 2013/16/193. Willing to work in a challenging environment.Salary12k to 18kDocument1. Updated CV2. 2-Passport Size Photos3. 1-Govrnment ID Proof4. PAN Card5. Copies of Certificates6. Experience /Reliving Letters or Pay Slip

Designation: Deputy manager- Tele callingExperience: 4-6 Years (Need 2 years exp in Team handling)Duties and Responsibilities:Motivating and inspiring the team to surpass their potential.Improving the team and facilitating the communication among the members of team.Exceeding and meeting departmental objectives, including conversion targets, and lead generation.Creating sense of ownership within the employees and resolving employee issues, if any.Encouraging, supporting, and motivating actively ones peer team.Looking constantly for development as well as continuous improvement for the entire team.Monitoring, organizing, and coaching team on a day-to-day basis.Communicating the companys purpose, core values, vision to the front employees.Ensuring that the employees follow their schedules properly as designed.Striving for new ways continually, to increase the opportunities of sales.Handling escalated calls, complaints, questions, and queries as necessary.Facilitating cross-functional communication within employees for improved working condition.Creating a conducive work environment for all the call centers employees.Carrying out team meetings and actively participating in the monthly and weekly meetings.Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.Skills and SpecificationsStrong knowledge of Database/MIS ManagementStrong knowledge of customer care techniques and processes.Well versed with MS Office especially MS Excel functionsExceptional analytical and listening skills.Ability to operate well in a call center team environment.Familiarity with several voice-logging systems and tools.Keenness and flexibility to work extended hours.Natural flair for coaching, motivating, and interacting with people.Experience in call center activities.

job role - Answer incoming customer phone calls and take appropriate action for each call, Maintain customer satisfaction ratings based on explicit criteria set forth by the company, updating on policies & product trainings, immediate solution provider, soft spoken, expertise in ms office, maintain data , proper upkeep calling data records.skills - Presentable / Strong computer skills, High level of professionalism,Strong problem solving abilities, Must be available to work some holidays and weekends, Excellent interpersonal communication skills, letter draft, complaint resolving, suggestions, feed back management salary - 13,000- 15,000

Position : Front Office DeskQualification : Post Graduate, Under GraduateExperience : 2 Year Minimum ExperienceCTC : NegotiableLocation : DelhiRole & Responsibility : Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.). Greet and welcome guests. Answer questions and address complaints. Answer all incoming calls and redirect them or keep messages. Receive letters, packages etc. and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc.. Check, sort and forward emails. Monitor office supplies and place orders when necessary. Keep updated records and files. Monitor office expenses and costs. Take up other duties as assigned (travel arrangements, schedules etc.). Proven experience as front desk representative, agent or relevant position. Familiarity with office machines (e.g. fax, printer etc.). Knowledge of office management and basic bookkeeping. Proficient in English (oral and written). Excellent knowledge of MS Office (especially Excel and Word). Strong communication and people skills. Good organizational and multi-tasking abilities. Problem-solving skills. Customer service orientation

Handle all activities from office and maintain records as per requirement.