Airport Executive Job Vacancies in Assam

We are looking for a dedicated Ground Staff Executive to join our team in Silchar. This position is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment, making it a great opportunity to start a career in the aviation industry.Key Responsibilities:- **Customer Service**: Provide friendly and efficient service to passengers, answering queries and assisting with check-in and boarding procedures to ensure a smooth travel experience.- **Baggage Handling**: Safely manage and track passenger luggage, ensuring it is loaded and unloaded promptly and correctly.- **Coordination**: Work closely with airline staff and other ground personnel to facilitate seamless operations, ensuring all tasks are completed on time.- **Safety and Security**: Follow strict safety and security protocols to safeguard passengers and ensure compliance with airline regulations and policies.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade and be willing to work full-time in an office setting. We seek individuals with excellent communication and interpersonal skills, who can handle stressful situations calmly. A team-oriented mindset is essential, along with a keen attention to detail. Being proactive and adaptable to changing work conditions will contribute significantly to your success in this role. Working in fast-paced environments should be something you enjoy, as each day can bring new challenges and opportunities. Prior experience in a customer service role is an advantage but not necessary.

As an Airport Operations Executive at Guwahati Airport, you will play a vital role in ensuring smooth airport operations. This position is suitable for candidates with minimal experience, making it an excellent opportunity for recent school graduates.**Key Responsibilities:**- **Customer Service:** Assist passengers by providing information about flights, check-in procedures, and airport facilities to enhance their travel experience.- **Flight Coordination:** Monitor flight schedules and updates, ensuring timely communication of any changes to passengers and ground staff.- **Baggage Handling Support:** Help manage the baggage check-in and retrieval process, ensuring that all passenger luggage is accounted for and delivered promptly.- **Safety Compliance:** Follow health and safety regulations at the airport to maintain a secure and efficient environment for both passengers and staff.- **Data Entry and Reporting:** Accurately input operational data into systems and assist in preparing reports for management to facilitate efficient airport operations.**Required Skills and Expectations:**Candidates should have completed their 12th grade and possess strong communication skills to interact effectively with passengers and team members. Attention to detail is essential for accurate data entry and coordination tasks. A positive attitude and the ability to work in a fast-paced environment are necessary, along with basic computer skills. While prior experience is not mandatory, any customer service experience can be an added advantage. Candidates should demonstrate a willingness to learn and adapt, embracing the dynamic nature of airport operations.

As an Air Port Ground Staff in Guwahati, you will play a crucial role in ensuring smooth airport operations. Your main responsibilities will include:- **Passenger Assistance**: Help passengers with check-in procedures and provide information regarding flights, ensuring they have a pleasant experience.- **Baggage Handling**: Safely manage the loading and unloading of luggage, ensuring it is delivered to the correct aircraft and customers without damage.- **Boarding Support**: Assist with the boarding process by checking tickets, guiding passengers to their seats, and addressing any concerns they may have.- **Customer Service**: Respond to inquiries and resolve issues, maintaining a positive attitude to create a welcoming environment for travelers.- **Coordination with Airlines**: Work closely with airline staff to coordinate flight schedules and passenger needs, ensuring all operations run smoothly.Candidates should meet the following expectations:- **Educational Background**: A minimum educational qualification of 10th pass is required.- **Communication Skills**: Strong verbal communication skills to interact effectively with passengers and team members.- **Team Player**: Ability to work collaboratively in a team-oriented environment, ensuring all members contribute to efficient operations.- **Problem-Solving Skills**: Quick thinking skills to address any issues that may arise during operations, maintaining a calm and professional demeanor.- **Adaptability**: Willingness to work in a fast-paced environment and handle varying work shifts, including weekends and holidays.This position is suitable for those with 0 to 1 years of experience who are eager to start a career in the aviation industry.

We are looking for enthusiastic individuals to join our team as Airport Ground Staff in Guwahati. This is a full-time position suitable for freshers who have completed their 10th grade. **Key Responsibilities:**- **Passenger Check-in Assistance**: Help passengers with the check-in process, including issuing boarding passes and checking in luggage to ensure a smooth travel experience.- **Baggage Handling**: Safely manage the loading and unloading of passengers' luggage, ensuring that bags are handled with care and delivered to the correct destinations.- **Customer Service**: Provide excellent customer support by answering queries and addressing concerns, ensuring that travelers feel welcomed and valued.- **Safety and Security Checks**: Conduct necessary checks to uphold safety regulations, ensuring that all procedures are followed to maintain a secure airport environment.- **Coordination with Ground Operations**: Work closely with other airport teams, such as security and maintenance, to ensure coordinated and efficient operations across the airport facilities.**Required Skills and Expectations:**- **Strong Communication Skills**: Ability to communicate clearly and effectively with passengers and team members, both verbally and in writing.- **Customer-Friendly Attitude**: A friendly demeanor is essential, with a passion for helping others and providing a positive experience for travelers.- **Ability to Work in a Team**: Collaborate effectively with colleagues to ensure seamless operations and high-quality service.- **Attention to Detail**: Pay close attention to instructions and procedures for safe and effective operations.- **Basic Problem-Solving Skills**: Ability to remain calm and think quickly when addressing challenges or unexpected situations at the airport.

As an Airport Ground Staff member in Guwahati, you will be a vital part of ensuring a smooth airport experience for passengers. Your main responsibilities will include:- **Passenger Assistance**: You will help passengers with check-ins, ticketing, and boarding processes, ensuring they have all the necessary information.- **Baggage Handling**: You will support the loading and unloading of luggage from aircraft, ensuring that all bags are handled with care and directed to the right location.- **Customer Service**: Providing excellent customer service is key; you will address passenger inquiries and complaints, ensuring a friendly and helpful experience.- **Safety Procedures**: You will follow all safety protocols to ensure the safety of passengers and staff while at the airport.- **Coordination with Airlines**: You will work closely with airline representatives and other airport staff to facilitate smooth operations and address any issues that arise.To succeed in this role, you should possess strong communication and interpersonal skills. You must be able to work well in a team environment and handle pressure during busy times. Attention to detail is essential for managing passenger needs and ensuring safety. A high school diploma (12th pass) is required, and prior experience in customer service will be beneficial but is not mandatory. You should be flexible with work hours and be willing to work in a dynamic environment.

Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.Key Responsibilities: Passenger HandlingAssist passengers during check-in and boardingVerify passenger identification and travel documentsIssue boarding passes and baggage tagsGuide passengers to departure gates Baggage HandlingWeigh and tag checked luggageEnsure baggage complies with airline policiesCoordinate with baggage handling teamsAssist passengers with lost or delayed baggage Customer ServiceAddress passenger queries and complaintsProvide information on flight schedules, delays, and cancellationsAssist special passengers (elderly, disabled, VIPs, unaccompanied minors) Boarding & DepartureMake boarding announcementsEnsure smooth boarding proceduresCheck boarding passes and documents at gates Safety & SecurityFollow airport safety regulations and proceduresEnsure compliance with airline and aviation authority guidelinesReport any suspicious activity or security concerns Operational SupportCoordinate with airline staff, security, and other departmentsHandle flight documentation and reportsAssist in flight arrivals and departuresRequired Skills:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work in shifts (including nights and weekends)Teamwork and coordinationBasic computer knowledgeEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate in any field (Hospitality/Aviation preferred)Experience:Freshers can applyPrior experience in aviation, hospitality, or customer service is an advantageSalary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 40,000+ per month

We are looking for enthusiastic and dedicated individuals to join our team as Airline Ground Staff in Guwahati, India. This role is ideal for those eager to begin a career in the airline industry.As an Airline Ground Staff member, your primary responsibilities will include assisting passengers during check-in and boarding processes, ensuring the smooth flow of airport operations. You will help with luggage handling, answer passenger queries, and provide essential information about flights. Additionally, you will work closely with other team members to maintain high standards of safety and customer service.Key responsibilities include:1. **Check-In Assistance**: You will help passengers with the check-in process, issuing boarding passes and managing luggage.2. **Customer Service**: You will address any passenger concerns, providing information about flights, delays, and airport facilities.3. **Luggage Handling**: You will assist in loading and unloading luggage, ensuring it is handled with care.4. **Safety Procedures**: You will follow safety guidelines and protocols to ensure a safe and secure environment for all passengers.Candidates should possess strong communication skills, as you will interact with passengers daily. A friendly and approachable demeanor is essential to provide excellent customer service. Attention to detail is important for managing luggage and adhering to safety protocols. Basic computer skills are required for check-in processes. This position is suitable for individuals who have completed their 12th grade and are eager to learn and grow in the aviation sector.

We are looking for a dedicated Airport Executive to join our team in Jorhat. This full-time position is ideal for motivated individuals who have completed their 12th grade and are eager to start their careers in the aviation industry.**Key Responsibilities:**- **Customer Service:** Assist passengers with inquiries and provide information about flights, baggage, and airline services, ensuring a positive travel experience.- **Check-in Assistance:** Facilitate the check-in process for passengers, helping them with ticketing, boarding passes, and baggage drop-off to ensure smooth departures.- **Safety and Security:** Follow airport safety and security protocols, ensuring the safety of passengers and staff at all times during their time at the airport.- **Issue Resolution:** Handle passenger complaints or issues effectively, working towards quick solutions to maintain customer satisfaction.- **Collaboration with Team:** Work closely with airline staff, security personnel, and other airport executives, fostering teamwork to enhance overall operations.**Required Skills and Expectations:**- Candidates should have completed their 12th grade, ideally possessing good communication skills and a friendly demeanor to interact with passengers confidently.- A keen attention to detail is required for managing check-in procedures and ensuring all safety measures are met.- Ability to work in a fast-paced environment while remaining calm under pressure is essential.- Basic computer skills will help in managing check-in systems and handling passenger information efficiently.- A positive attitude and willingness to learn are crucial for adapting to the dynamic nature of airport operations.

Ground Staff are responsible for assisting passengers and ensuring smooth airport operations on the ground. They handle passenger services, baggage handling, check-in procedures, boarding, and coordination with airline and airport authorities to maintain safety and efficiency.Key ResponsibilitiesAssist passengers during check-in, boarding, and arrival procedures.Verify passenger tickets, passports, and travel documents.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Handle passenger queries, complaints, and special assistance requests.Coordinate with airline crew, security, and airport authorities.Ensure proper loading and unloading of passenger baggage.Assist passengers with wheelchairs, elderly passengers, and unaccompanied minors.Maintain safety and security regulations at the airport.Ensure smooth boarding and deboarding of passengers.Skills RequiredExcellent communication and customer service skillsAbility to work in team environmentsProblem-solving and quick decision-making abilityProfessional appearance and attitudeBasic computer knowledgeAbility to work in rotational shifts including nights and weekendsQualificationMinimum 10+2 (Higher Secondary) or Graduate in any disciplineDiploma or certification in Aviation, Hospitality, or Travel Management (preferred)ExperienceFreshers can applyPrior experience in customer service, hospitality, or aviation is an advantageSalary (India Approx.)18,000 35,000 per month for freshersHigher with experience and airline company

We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.**Key Responsibilities:**- **Manage Daily Operations:** Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- **Coordinate with Airlines:** Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- **Safety and Security Oversight:** Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- **Staff Management:** Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- **Handle Customer Complaints:** Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- **Reporting:** Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.

Ground Staff are responsible for assisting passengers during check-in, boarding, and departure processesDuties include handling baggage, providing flight information, ensuring passenger safety, and coordinating with airline and security teams for smooth airport operationsStaff also manage ticketing, boarding passes, and customer inquiries at the terminalProfessionalism, patience, and strong communication skills are essential for maintaining service quality and airline reputationBenefits:Company-provided accommodation near airport locationsCab facility available for pick-up and drop across shiftsDaily meal allowance or in-shift meals providedComprehensive medical and insurance coverage for employeesUniform and grooming support as per airline standardsOpportunities for career growth and skill development within the aviation sectorRole: Ground StaffIndustry Type: AviationDepartment: Aviation & AerospaceEmployment Type: Full Time, PermanentRole Category: Flight & Airport OperationsEducationUG: Any GraduatePG: Any PostgraduateDoctorate: Doctorate Not RequiredKey SkillsSkills highlighted with -- are preferred keyskills

As an Airport Staff member, you will play a key role in ensuring the smooth and safe operation of daily airport activities. Your duties will include assisting passengers with check-ins, providing directions to terminals, handling luggage, and ensuring that all security protocols are followed. You will also be responsible for maintaining cleanliness and orderliness in the airport, including waiting areas and facilities. The role requires proactive communication and the ability to resolve issues or direct passengers to the appropriate resources. Flexibility and the ability to work in a fast-paced environment are essential. Only candidates aged 18-27 are eligible to apply.

As a Ground Staff Customer Service and Ticket Counter at Airport/Airline Jobs, you will play a crucial role in ensuring exceptional customer service and a smooth travel experience for passengers at Bengaluru Airport, India. Your main responsibilities will include:- Greeting and assisting passengers at the ticket counter- Processing ticket sales and reservations accurately and efficiently- Handling customer inquiries, complaints, and requests professionally and promptly- Ensuring compliance with all airport and airline regulations and policies- Assisting passengers with check-in, boarding, and baggage processes- Coordinating with other airport and airline staff for on-time flight departures- Maintaining a clean and organized ticket counter and work area- Providing support to passengers with special needs or requests- Handling cash and credit transactions accurately and responsibly- Performing any other duties as assigned by the supervisor or managerQualifications required for this role include:- High school diploma or equivalent- Previous customer service experience is preferred- Excellent communication and interpersonal skills- Ability to work in a fast-paced and dynamic environment- Basic computer skills- Flexibility to work weekends, holidays, and lift up to 50 pounds- Willingness to stand for extended periods of timeIf you are passionate about delivering exceptional customer service and possess a strong work ethic, we invite you to apply for this exciting opportunity. Competitive salary, benefits packages, career growth, and development opportunities are available. Join our team and become a part of the dynamic world of airport and airline operations!.

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

Position OverviewA Baggage Handling Staff member (also known as a Baggage Handler or Ramp Agent) is responsible for ensuring the safe, timely, and efficient handling of passengers luggage and cargo at airports. The role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.Key Responsibilities 1. Baggage OperationsLoad and unload passenger baggage, cargo, and mail from aircraft.Transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.Sort and route baggage according to destination and flight schedules.Ensure all baggage is correctly tagged and placed in designated containers or trolleys.Assist in baggage transfer between connecting flights. 2. Documentation & TrackingVerify baggage tags, flight numbers, and destination details before loading.Use baggage reconciliation systems (BRS) or scanners to track and confirm baggage movements.Report any damaged, untagged, or misplaced baggage to supervisors or customer service.Maintain accurate loading and unloading records as per airline and airport regulations. 3. Ground Equipment OperationSafely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.Ensure proper maintenance checks before and after equipment use.Follow all safety procedures when operating near aircraft or on active ramps. 4. Safety & Security ComplianceAdhere strictly to airport ramp safety protocols and security standards.Ensure all baggage handling activities comply with DGCA and airline regulations.Wear personal protective equipment (PPE) at all times while on duty.Report any safety hazards, foreign objects, or equipment faults immediately. 5. Teamwork & CoordinationWork closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.Coordinate during flight turnarounds to achieve on-time performance.Support other ground operations when required (cargo loading, aircraft cleaning, etc.). 6. Customer SupportAssist passengers with special baggage needs (e.g., fragile, oversized, or priority baggage).Handle baggage-related inquiries professionally in coordination with customer service teams.Ensure passengers property is handled with care and respect.Skills & CompetenciesKnowledge of baggage and ramp operationsUnderstanding of aircraft loading/unloading proceduresFamiliarity with baggage reconciliation and scanning systemsBasic computer and equipment handling skillsExcellent coordination and teamworkPhysical fitness and staminaStrong sense of responsibility and time managementAwareness of safety and security protocolsEducational QualificationMinimum: 10th / 12th pass (Higher Secondary)Preferred: Diploma or Certificate in Ground Handling / Aviation OperationsBasic English communication (written and verbal) requiredExperience06 years of experience in airport baggage handling or ramp operations preferredFreshers with aviation training may also applyWork EnvironmentBased at airport terminals or ramp areasShift-based work, including early mornings, nights, weekends, and holidaysOutdoor environment exposure to noise, heat, and weather conditionsRequires teamwork and strict adherence to safety and timingKey Performance Indicators (KPIs)On-time baggage loading/unloading performanceZero baggage damage or loss incidentsCompliance with safety and security regulationsTeamwork and coordination efficiency

*Position Overview:**We are seeking energetic, responsible, and customer-oriented **ground staff** to manage a variety of tasks at the airport, including assisting passengers, handling baggage, and ensuring smooth ground operations. Ground staff play a crucial role in maintaining excellent service standards and efficient flight operations.* Greet and assist passengers at check-in counters, boarding gates, and arrival areas.* Issue boarding passes, check luggage, and manage ticketing processes.* Assist special passengers such as elderly travelers, unaccompanied minors, and people with disabilities.* Handle passenger inquiries and flight-related information and resolve complaints professionally.* Coordinate with other airport departments to ensure on-time departures and arrivals.* Ensure compliance with airline and airport safety protocols and security regulations.---### **Eligibility Criteria:*** **Educational Qualification:**Minimum 10+2 (higher secondary) from a recognized board. Graduation is preferred.* **Age Limit:**Typically between **18 and 27 years** (may vary slightly depending on the airline).* **Height & Physical Standards:**Some airlines may have minimum height requirements (generally around 155 cm for females and 165 cm for males).Should be physically fit with good eyesight and hearing.* **Language Skills:**Proficiency in English and local language(s). Additional languages are an advantage.* **Other Requirements:*** Good communication and interpersonal skills* Customer-friendly attitude* Ability to work in shifts, including weekends and holidays* Well-groomed appearance.

Job Openings for 14 Airport Staff Jobs for Freshers in Dima Hasao, Assam, Dimapur, Phek, Tuensang, Peren, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, B.A, B.C.A, B.Com with Good knowledge in Ground Staff Activities, Airline Operations, Hospitality, Aviation Security, Cargo Handling, Basic Computer Skills etc.

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring that the airport runs smoothly. You will be responsible for various tasks that keep passengers and their luggage safe and assist them during their travel experience.**Key Responsibilities:**- **Passenger Check-in Assistance:** Help passengers check-in, issue boarding passes, and tag luggage, ensuring a smooth and efficient boarding process.- **Customer Service:** Address passenger inquiries, providing information about flight schedules, gate changes, and other travel-related questions to enhance their experience.- **Baggage Handling:** Facilitate the loading and unloading of luggage onto and off airplanes, ensuring that all items are handled carefully and delivered to the correct destination.- **Security Compliance:** Work with security teams to ensure all airport regulations are followed, maintaining a safe environment for passengers and staff.- **Coordination with Airlines:** Communicate effectively with airlines to relay important information regarding passenger boarding, delays, or gate changes.**Required Skills and Expectations:**Candidates should have a positive attitude and excellent communication skills, as interacting with passengers is a key part of the job. A strong teamwork mindset is essential for coordinating with colleagues across various departments. Flexibility to work in shifts, including weekends and holidays, is important due to the nature of airport operations. A 10th-grade education is required, and prior experience is not necessary, making this an excellent entry-level opportunity for motivated individuals.

As an Airport Ticketing Staff member based in Guwahati, you will play a vital role in ensuring travelers have a smooth experience at the airport. Your main tasks will include ticket issuance, customer service, and other administrative duties related to flight operations.**Key Responsibilities:**- **Ticket Issuance**: You will process ticket bookings and modifications, ensuring that passengers receive the correct information and confirmations for their travels.- **Customer Assistance**: Providing excellent customer service is essential. You will help travelers with inquiries about flight schedules, baggage policies, and ticketing procedures.- **Check-in Support**: Assisting passengers during the check-in process, ensuring they have all necessary documents and their boarding passes are issued correctly.- **Problem Resolution**: Handling any issues that may arise, such as flight delays or cancellations, to provide quick solutions and maintain customer satisfaction.- **Documentation Handling**: Managing passenger records and maintaining accurate databases for ticket sales, refunds, and other transactions.**Required Skills and Expectations:**Candidates should have completed a minimum of 10th grade education and possess good communication skills in English and regional languages. Basic computer skills are necessary for operating ticketing software and databases. Attention to detail is critical for ensuring accuracy in ticketing and documentation. A friendly and approachable demeanor is important, as you will interact with various passengers daily. Flexibility in work hours, including weekends and holidays, is expected to accommodate flight schedules.

Hiring for 100 Cargo Officer Jobs in Guwahati for Freshers,Required Educational Qualification is : 12th Pass, 10th Pass, I.T.I., Other Bachelor Degree with Good knowledge in Cargo Handling, Cargo Handler, Cargo, Cargo Staff, Airport Cargo, Air Cargo, Cargo Warehouse etc.

Join our team as a Ground Operations Staff in Guwahati, India. As a key member of our ground operations team, your responsibilities will include assisting with aircraft maintenance, luggage handling, passenger check-in, and ensuring smooth operations on the ground.Key Responsibilities:- Assist with aircraft maintenance tasks such as refueling and cleaning to ensure aircraft are ready for departure.- Handle luggage with care, ensuring it is loaded and unloaded safely onto aircraft.- Provide excellent customer service by assisting passengers with check-in and boarding processes.- Collaborate with other team members to ensure efficient and timely ground operations.Skills and Expectations:- Must have a 10th Pass education and be willing to work full-time.- No specific experience required, but a willingness to learn and work in a fast-paced environment.- Strong communication skills and ability to work effectively in a team.- Attention to detail and ability to follow safety protocols.- Willingness to work flexible hours and adapt to changes in the work environment.

As an Airport Executive, you will be responsible for assisting passengers at the airport, handling check-ins, luggage, and ensuring a smooth travel experience. You will communicate flight information, assist with boarding procedures, and provide customer service to passengers.Key responsibilities include greeting passengers, checking tickets, weighing and tagging baggage, directing passengers to departure gates, ensuring compliance with security regulations, handling customer inquiries, and assisting with boarding procedures.To excel in this role, you should have excellent communication skills, attention to detail, ability to work efficiently under pressure, customer service orientation, basic computer skills for data entry, and a willingness to work flexible hours. Additionally, being physically fit to lift heavy luggage and stand for long periods is essential. A positive attitude, teamwork skills, and a professional demeanor are also critical expectations for this position.

As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.

Job DescriptionGround Staff ExecutiveDear Candidate,We are looking for a Dynamic Candidate with good Communication SkillsRoles And ResponsibilitiesGreeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.Desired Candidate Profile 10th,12th,Any degree,Diploma Qualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills,ticketing ground staff,RequirementsQualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills ground staff,Other DetailsIndustry

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of airline passengers during flights. You will also be responsible for delivering excellent customer service, handling in-flight emergencies, and providing information and assistance to passengers as needed. In addition, you will be expected to adhere to all airline policies and procedures, as well as maintain a professional and friendly demeanor at all times.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.Ground Staff Responsibilities:Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers

Key responsibilities:1. Assisting passengers during check-in and boarding: As an airport ground staff member, you will help passengers with check-in procedures and ensure they board the aircraft smoothly.2. Handling baggage and cargo: You will be responsible for tagging and handling baggage, as well as overseeing the loading and unloading of cargo on the aircraft.3. Ensuring safety and security: It will be your duty to follow strict safety and security protocols to ensure the well-being of passengers and staff members at the airport.4. Providing customer service: You will answer passengers' inquiries, address their concerns, and assist them with any issues that may arise during their time at the airport.Required skills and expectations:1. Strong communication skills: You should be able to effectively communicate with passengers and colleagues to provide excellent customer service.2. Attention to detail: Precision is crucial when handling baggage and cargo to ensure everything is in the right place at the right time.3. Ability to work in a fast-paced environment: Airports can be busy and hectic places, so being able to work efficiently under pressure is essential.4. Flexibility and adaptability: You may be required to work different shifts and handle various tasks, so being adaptable to changes is important in this role.

Airport Ticketing Staff are responsible for handling customer inquiries, booking flights, issuing tickets, and assisting passengers with their travel needs. They must have a thorough understanding of airline policies and procedures and be able to provide excellent customer service at all times.Key Responsibilities:1. Handle ticketing inquiries and bookings for airline passengers2. Issue tickets and boarding passes to passengers3. Assist passengers with flight check-in and baggage handling4. Provide information on flight schedules, delays, and cancellations

We are looking for 839 Airport Ticketing Executive Posts in Vijayawada, Hyderabad, Tirupati, Guntur, Rajahmundry, Kurnool, Puducherry, Dibrugarh, Gaya, Buxar, with deep knowledge in Air Ticketing, Air Ticketing Reservation, Air Hostess, Airlines Cabin Crew, Airline Customer Service, Airlines Executive, Airport Staff, Ground Staff Executive, Airport Ground Staff, Airline Ground Staff, Ground Handling Staff, Airport Ticketing and Required Educational Qualification is : Higher Secondary

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

As a Cabin Crew member, you will be responsible for ensuring the safety and comfort of passengers on board the aircraft. This includes providing excellent customer service, conducting pre-flight safety checks, serving meals and beverages, and assisting passengers during the flight.Key responsibilities include:- Greeting passengers as they board the aircraft- Conducting safety demonstrations and briefing passengers on emergency procedures- Serving meals and beverages to passengers- Assisting passengers with their luggage and seating arrangements

An Air Ticketing Executive handles flight reservations, ticket issuance, rebooking, and customer travel support. The job sits at the intersection of airline systems, fare rules, and passenger service, and is common in airlines, travel agencies, OTAs, and airport offices.Key ResponsibilitiesCreate, modify, and cancel flight bookings.Issue tickets and process reissues, reroutes, refunds, and voids.Quote fares, taxes, and service fees.Advise customers on baggage, visa, and travel policies.Handle special service requests (meals, seats, wheelchairs, UMNR).Coordinate with airlines for schedule changes or disruptions.Maintain accurate PNR and payment records.Meet sales and service quality targets.Daily Work ActivitiesChecking availability and best fares.Responding to calls, emails, or walk-in clients.Monitoring queues for time limits and ticketing deadlines.Updating passengers about delays or cancellations.Preparing daily sales and cash reports.Skills & CompetenciesKnowledge of fare construction and airline rules.Familiarity with Global Distribution Systems (GDS).Good communication and persuasive skills.Accuracy with data entry and payments.Ability to manage irate or stressed travelers.Time management and multitasking.

Job Overview:An Air Hostess (also known as a Cabin Crew Member or Flight Attendant) is responsible for ensuring the comfort, safety, and welfare of passengers aboard an aircraft. They provide in-flight service, demonstrate safety procedures, handle emergencies, and represent the airline with professionalism and courtesy.Key Responsibilities:1. Passenger Assistance and Customer ServiceWelcome passengers on board and assist them in finding their seats.Help passengers with luggage placement and ensure cabin storage rules are followed.Serve meals, snacks, and beverages during the flight.Respond promptly to passenger requests and ensure comfort throughout the journey.Handle difficult passengers calmly and professionally.2. Safety and SecurityConduct pre-flight safety checks of the cabin and emergency equipment.Demonstrate and ensure passenger understanding of safety procedures.Ensure seat belts, tray tables, and cabin doors are secure before takeoff and landing.Remain alert to any suspicious activity and follow security protocols.Administer first aid or assist in emergencies when required.3. In-Flight OperationsCommunicate with the cockpit crew and ground staff for smooth operations.Manage onboard inventory of food, beverages, and duty-free items.Complete flight reports and documentation after each flight.Assist passengers during boarding and deplaning.4. Emergency HandlingRemain calm and follow procedures during turbulence, medical emergencies, or evacuation.Guide passengers to safety using emergency equipment (oxygen masks, life vests, exits, etc.).Provide medical assistance or coordinate with onboard doctors if needed.5. Representation and GroomingMaintain a well-groomed and professional appearance as per airline standards.Represent the airline brand positively and ensure high levels of hospitality.Attend regular training and performance assessments.Skills and Competencies:Excellent communication and interpersonal skills.Strong sense of responsibility and professionalism.Ability to stay calm under pressure and handle emergencies.Customer service and problem-solving skills.Good physical fitness and ability to work long hours.Multilingual ability (preferred).Educational Qualification:Minimum: 10+2 (Higher Secondary) or equivalent.Preferred: Diploma or certification in Aviation, Hospitality, or Customer Service.Physical & Medical Requirements:Height: Typically 155170 cm (varies by airline).Weight proportionate to height.Clear complexion and good eyesight (with/without correction).Medically fit as per aviation standards.

Job Summary:The Housekeeping Staff is responsible for maintaining cleanliness, order, and hygiene across assigned areas such as guest rooms, hallways, restrooms, offices, and public spaces. The role ensures a safe, sanitary, and welcoming environment for guests, employees, and visitors.Key Responsibilities:Cleaning and MaintenanceSweep, mop, dust, vacuum, and polish floors and surfaces.Clean restrooms, replenish toiletries, and ensure sanitation standards are met.Change bed linens, make beds, and replace towels and amenities.Clean windows, mirrors, and glass surfaces.Dispose of trash and waste properly.Room and Area PreparationPrepare guest rooms or workspaces according to company standards.Arrange furniture, curtains, and other items neatly.Report any maintenance or repair needs to supervisors.Laundry and Linen CareCollect, wash, dry, iron, and fold linens and uniforms.Maintain proper inventory of clean and soiled linen.Inventory and SuppliesMonitor cleaning supplies and request replenishment when necessary.Store cleaning equipment safely and report damaged items.Guest InteractionRespond promptly and politely to guest or occupant requests.Maintain confidentiality and respect privacy at all times.Health and SafetyFollow safety protocols when using cleaning chemicals and equipment.Adhere to infection control and hygiene standards.Report any hazards or accidents immediately.Required Skills and Competencies:Knowledge of cleaning techniques, materials, and safety procedures.Strong attention to detail and organization.Good communication and interpersonal skills.Physical stamina and ability to perform manual tasks.Reliability, honesty, and time management skills.Ability to work independently or as part of a team.Qualifications:Minimum education: 10th pass or equivalent.Prior experience in housekeeping (hotel, hospital, or office) preferred.Basic understanding of hygiene and sanitation standards.Working Conditions:Rotational shifts, weekends, and holidays as required.Work involves standing, bending, and lifting for extended periods.Uniform and safety gear provided by the organization.

As an Airport Operations Executive, you will play a crucial role in ensuring smooth airport operations and providing excellent service to passengers. Your main responsibilities will include:- **Customer Service**: Assist passengers with check-in, boarding, and general inquiries, ensuring a positive travel experience.- **Flight Coordination**: Monitor flight schedules and delays, effectively communicating updates to passengers and staff members.- **Baggage Handling**: Ensure the accurate handling and transportation of passenger baggage, including resolving any lost luggage issues promptly.- **Safety Compliance**: Adhere to airport safety regulations and protocols, contributing to a safe environment for all passengers and staff.- **Team Collaboration**: Work closely with security, ground staff, and airline representatives to streamline operations and enhance efficiency.- **Report Generation**: Prepare daily reports on operations, passenger feedback, and any incidents that occur, helping to identify areas for improvement.To succeed in this role, you should have strong communication skills and a friendly attitude. You must be detail-oriented and able to handle stressful situations calmly. Being a quick learner and adaptable is important, as the airport environment can change rapidly. Basic knowledge of computers and familiarity with airport operations or customer service can be advantageous, although fresh graduates are encouraged to apply. This position requires you to work full-time at the office in Haflong.

As an Airport Guest Relationship Executive, you will play a key role in ensuring a positive experience for all guests arriving at the airport. Your primary responsibility will be to assist passengers with their needs and provide excellent customer service.**Key Responsibilities:**- **Welcoming Guests**: Greet all arriving guests warmly and assist them with information about airport services, facilities, and amenities.- **Managing Queries**: Address any questions or concerns guests may have, ensuring they receive timely and accurate information.- **Coordinating Services**: Work closely with various airport departments to coordinate services like baggage handling, transportation, and lounge access for guests.- **Enhancing Guest Experience**: Proactively identify ways to improve the overall guest experience, providing feedback and suggestions to management when necessary.- **Reporting Issues**: Document and report any guest complaints or operational issues to ensure they are resolved quickly and efficiently.**Required Skills and Expectations:**- Strong communication skills are essential, as you will interact with guests from various backgrounds.- A friendly and approachable demeanor will help create a welcoming atmosphere.- Basic problem-solving skills will enable you to address guest concerns effectively.- Ability to work in a fast-paced environment and adapt to changing situations is crucial.- A minimum educational qualification of 12th grade is required.- No prior experience is necessary, making this a great opportunity for fresh graduates looking to start a career in customer service.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring that travelers have a positive experience at the airport. Your focus will be on building good relationships with guests and assisting them throughout their journey.**Key Responsibilities:**- **Welcome Guests:** Greet guests upon arrival at the airport and make them feel comfortable and valued.- **Provide Information:** Assist travelers by providing accurate information about flight schedules, boarding gates, and airport facilities.- **Resolve Issues:** Handle guest complaints or issues professionally, ensuring prompt resolutions to maintain satisfaction.- **Assist with Services:** Aid guests in availing themselves of various services offered at the airport, such as lounges, check-in procedures, or baggage handling.- **Promote Safety and Security:** Ensure guests follow airport safety and security protocols for their protection and that of others.- **Maintain Records:** Keep accurate records of guest feedback and suggestions to improve service quality consistently.The ideal candidate will possess strong communication skills, with the ability to speak clearly and confidently. A positive attitude and a genuine interest in helping others are crucial for this role. You should be comfortable working in a fast-paced environment and be able to multitask efficiently. A high level of professionalism is expected, as you will represent the airport and its services. No prior experience is required, but a background in customer service is a plus. You must have completed your 12th grade and be ready to work full-time from the office in Bongaigaon.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

We are looking for 30 Airport Passenger Service Associate Posts in Kolkata, Darjeeling, Kalimpong, Siliguri, Jhargram, Jharsuguda, Alipurduar, West Tripura, North Sikkim, Guwahati, with deep knowledge in Aviation, Ground Staff Activities and Required Educational Qualification is : 12th Pass, 10th Pass, Other Bachelor Degree

Hiring for 50 Airport Supervisor Jobs in Kolkata, Howrah, Darrang, Assam, Darjeeling, Kharagpur, Bhubaneswar, Asansol, Durgapur, Nadia, Haldia, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Airline Operations, Ground Staff Activities, Cargo Handling, Aircraft Handling, Airline Customer Service, Airport Ramp etc.

We are looking for a Ground Staff Executive who will handle various airline ground operations. This is an entry-level position suitable for freshers, offering a chance to start your career in the aviation industry.Key responsibilities include welcoming and assisting passengers at the airport. You will provide information about flights, handle check-ins, and manage luggage to ensure a smooth travel experience. It is important to maintain a positive attitude while efficiently resolving any issues that passengers may face.You will also work closely with security and check-in teams to ensure compliance with airport protocols. This involves helping to prepare necessary documents and ensuring that all baggage is loaded onto the aircraft correctly. Another responsibility is to support the coordination of various services, such as boarding and deboarding processes, while ensuring that everything runs on schedule.Required skills include strong communication abilities, as you will interact with passengers and fellow team members daily. A customer-focused attitude is vital, as providing excellent service is key to passenger satisfaction. Attention to detail is necessary for managing luggage and ensuring smooth operations. Flexibility to work in shifts, including weekends and holidays, is also essential since airport operations run round the clock. Overall, we are seeking motivated individuals who are eager to learn and contribute positively to our team.

We are looking for dedicated Airport Ground Staff in Jorhat, Assam, to support the smooth operations of our airport. This entry-level position is ideal for individuals who are detail-oriented and committed to providing excellent customer service.Key Responsibilities:- Customer Service: Assist passengers with check-in, boarding, and other inquiries to ensure a pleasant travel experience.- Baggage Handling: Manage and oversee luggage loading and unloading, ensuring safe and timely transportation of baggage.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for passengers and staff.- Coordination: Work closely with airline personnel, security, and other departments to facilitate efficient ground operations.- Problem Resolution: Address any issues that arise with passengers or baggage, providing solutions quickly and effectively.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and a strong emphasis on customer service. Good communication skills are essential to interact with passengers and team members effectively. Attention to detail is important for managing baggage and ensuring compliance with safety protocols. Flexibility in working hours, including weekends and holidays, is expected, as airport operations run around the clock. Ideal candidates should be team-oriented and ready to contribute to a positive and professional airport environment. Experience in customer service or related fields is a plus, although not mandatory for applicants with a willingness to learn.

We are looking for a Ground Staff Supervisor to oversee daily operations and ensure all tasks are completed efficiently and safely. This position is based in Lakhimpur, India, and is suitable for candidates with 0 to 2 years of experience. A minimum educational qualification of 12th pass is required.Key Responsibilities:1. **Supervision of Ground Staff**: You will manage and guide ground staff, ensuring they perform their duties effectively. This includes training new employees and assisting them in their daily tasks.2. **Operational Support**: You will assist in daily operations such as check-ins, baggage handling, and boarding processes, making sure that everything runs smoothly and on time.3. **Quality Control**: Regularly monitor the quality of services provided by the ground staff. You will provide constructive feedback to improve performance and maintain high service standards.4. **Safety Compliance**: Ensure that all safety protocols are followed by ground staff. You will be responsible for conducting regular safety checks and addressing any issues that arise.5. **Reporting**: You will prepare daily reports on operations, staff performance, and issues encountered, providing valuable insights for management.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills, enabling effective interaction with team members and passengers. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are essential. You should be proactive, able to solve problems quickly, and willing to work flexible hours as needed.

As an Air Cargo Executive, your main responsibilities will include overseeing all aspects of cargo handling, coordinating with cargo staff and ground handling staff to ensure smooth operations at the airport. You will be required to manage air cargo operations, including loading and unloading of freight, supervising ground operations, and ensuring timely delivery of cargo.Key skills for this role include a strong understanding of air cargo logistics, supply chain management, and export-import documentation. You should have excellent communication skills.

An Air Hostess is responsible for ensuring the safety and comfort of passengers on flights. They must greet passengers, assist with luggage, provide safety demonstrations, serve meals and drinks, and attend to any passenger needs during the flight. Air Hostesses must also be able to handle emergencies and unexpected situations with calm and professionalism.Key responsibilities of an Air Hostess include:- Greeting passengers and assisting with seating- Ensuring passengers comply with safety regulations- Serving meals and beverages

Responsibilities:1. Issuing, reissuing, and cancelling air tickets for customers.2. Handling customer inquiries and providing information on flight schedules, fares, and availability.3. Coordinating with airlines to confirm reservations and resolve any booking issues.4. Ensuring compliance with airline policies and procedures.5. Assisting customers with check-in and boarding procedures.6. Handling customer complaints and offering solutions to ensure customer satisfaction.7. Maintaining accurate records of ticketing transactions.