Air Ticketing Job Vacancies in Kolkata

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

Join our team as an Airport Ground Staff member in Kolkata, where you will play a vital role in ensuring a smooth and efficient travel experience for passengers. This full-time position is open to candidates with 0 to 5 years of experience who have completed their 12th grade.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in procedures, provide information about flights, and assist with luggage to enhance their travel experience.n- Boarding Process: Ensure that the boarding process is orderly by verifying passenger identities and assisting with the smooth boarding of aircraft.n- Coordination with Airlines: Work closely with airline personnel to communicate any changes in flight schedules and inform passengers accordingly.n- Safety Regulations: Adhere to safety protocols and regulations to maintain a secure environment for both passengers and staff.n- Problem Resolution: Address and resolve passenger queries and complaints efficiently to foster a positive atmosphere at the airport.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to interact effectively with passengers and colleagues. A friendly and approachable demeanor is essential for providing excellent customer service. Attention to detail is important for tasks like boarding and safety checks. Flexibility and the ability to work in a fast-paced environment are necessary, along with a commitment to teamwork. Being punctual and dependable will contribute to the overall success of the operations.

SHARE YOUR RESUME 8282965559nJoin our dynamic team as an Airport Customer Service Associate in Kolkata. This role is perfect for individuals looking to start their career in the travel and hospitality industry while providing excellent service to passengers.nnKey Responsibilities:nn1. Passenger Assistance: Greet and assist travelers at the airport, ensuring they have all necessary information about flights and services available.nn2. Check-In Support: Help passengers with the check-in process, managing luggage queries, and ensuring they are aware of boarding times and gates.nn3. Information Provision: Provide clear and accurate information regarding flight schedules, delays, and other travel-related inquiries.nn4. Problem Resolution: Address and resolve any issues or concerns that passengers may encounter during their journey, maintaining a calm and helpful demeanor.nn5. Documentation Management: Assist with necessary paperwork and documentation required for travel and ensure compliance with airport protocols.nnRequired Skills and Expectations:nnCandidates should possess effective communication skills, allowing them to interact positively with passengers from diverse backgrounds. A friendly attitude and a strong customer focus are essential for providing outstanding service. Attention to detail is important to ensure accuracy in handling passenger queries and documentation. nnThis position is suitable for individuals with a 10th-grade education and offers an excellent opportunity for those with 0-1 years of experience, making it an ideal starting point for growth in the aviation sphere. Working from the office, the associate should be ready to engage with a fast-paced environment.

We are seeking a dedicated Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with up to 2 years of experience who are passionate about the travel industry and customer service.nnKey Responsibilities:nn1. Ticket Booking: Handle ticket reservations for domestic and international flights, ensuring accuracy and efficiency in booking procedures.n2. Customer Service: Assist passengers with inquiries regarding flight schedules, ticket changes, and travel policies, ensuring a positive customer experience.n3. Documentation: Prepare and check travel documents to ensure all necessary paperwork is in order before passenger travel.n4. Coordination: Work closely with airlines and other travel partners to resolve any issues related to ticketing and customer service.n5. Sales Skills: Promote additional services and upgrades to clients, enhancing their travel experience while meeting company targets.nnRequired Skills and Expectations:nnCandidates must have a minimum educational qualification of completing the 10th grade. We prefer individuals with 0-2 years of experience in ticketing or customer service roles. Strong communication skills in English and Hindi are essential. Candidates should be detail-oriented, organized, and able to work effectively in a busy environment. A readiness to collaborate as part of a team and to address customer needs promptly is also expected. This full-time position requires office presence, emphasizing the importance of professionalism and dedication to service within the airport environment.

We are seeking dedicated individuals to join our team as Ground Staff in Kolkata. This full-time role is ideal for candidates with 0 to 6 years of experience and requires a minimum education of 10th grade.nnKey Responsibilities:nn1. Customer Service: Engage with passengers and assist them with check-in procedures, luggage handling, and providing information about flight schedules, ensuring a pleasant experience at the airport.nn2. Baggage Handling: Safely manage and transport luggage, ensuring it is correctly loaded and unloaded from aircraft, while adhering to operational protocols and safety measures.nn3. Safety and Security Checks: Conduct routine inspections of the ground area, ensuring all safety regulations are followed and reporting any suspicious activities or safety hazards to supervisors.nn4. Team Collaboration: Work closely with fellow team members and other departments to ensure seamless coordination during peak hours and effective problem resolution.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills, both verbal and written, to interact effectively with passengers and team members. A positive attitude and the ability to work in a fast-paced environment are essential. Attention to detail is crucial for tasks such as baggage handling and safety checks. Punctuality and reliability are expected, as is a commitment to providing excellent customer service at all times.

We are looking for an Air Ticketing Associate in Kolkata, India. This full-time position is ideal for individuals with little to no experience who are eager to start a career in the travel industry.nnKey Responsibilities:nn- Ticket Booking: Assist customers in booking air tickets, ensuring that all details are confirmed accurately.n- Customer Assistance: Provide support to customers by answering queries related to flight schedules, fares, and travel guidelines.n- Documentation Handling: Manage and complete necessary paperwork involved in ticket issuance and travel documentation.n- Problem Resolution: Address any issues that arise during the booking process and find efficient solutions to ensure customer satisfaction.nnRequired Skills and Expectations:nnCandidates should have completed at least 10th grade and possess strong communication skills to interact effectively with customers. Attention to detail is crucial for ensuring accurate bookings and documentation. A basic understanding of travel procedures and ticketing processes will be a plus but is not mandatory as training will be provided. Candidates should be capable of working in a fast-paced environment, demonstrating a willingness to learn and adapt as needed. Being organized and proactive will aid in successfully managing responsibilities and contributing to the teams goals.

Airport Ticketing Executive - Job DescriptionAirport Ticketing Executive ka main kaam passengers ki ticket booking, check-in aur travel-related queries ko handle karna hota hai.Key Responsibilities:Flight tickets book, modify aur cancel karnaPassengers ka check-in process complete karnaBoarding passes issue karnaPassenger documents aur travel details verify karnaSeat selection aur flight-related requests handle karnaBaggage allowance aur excess baggage ki information denaFlight timings, delays aur cancellations ke updates provide karnaRefunds aur rebooking requests mein assistance denaPassengers ki queries aur complaints professionally handle karnaAirline ticketing software/system par accurate data entry karnaRequired Skills: Good communication, basic computer knowledge, customer-service skills, attention to detail, patience aur professional personality.

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

We are looking for dedicated and proactive individuals to join our team as Ground Staff in Kolkata. This is a full-time position suitable for those who have recently completed their 12th grade and are looking for their first job opportunity.nnKey Responsibilities:nn- Customer Assistance: Provide excellent service to passengers by helping them with check-in procedures, baggage handling, and general inquiries to ensure a smooth travel experience.n n- Operational Support: Assist in various operational tasks, including managing passenger flow, coordinating with other team members, and ensuring that all safety and security protocols are followed.n n- Communication: Maintain clear communication with passengers about flight information and any delays, ensuring that they are updated and well-informed throughout their travel experience.nnRequired Skills and Expectations:nnCandidates should have a positive attitude, strong communication skills, and the ability to work well in a team. A keen eye for detail is important, as accuracy in handling passenger information and operational tasks is crucial. Being punctual and reliable is essential, as is the capacity to handle challenging situations with composure. The role requires a commitment to delivering high-quality service in a fast-paced environment, making it ideal for those who thrive on interaction and teamwork.nFOR INFORMATION CONTACT - 9875598230

As an Air Ticketing Executive, your primary responsibility will be to assist customers with booking flight tickets and provide them with excellent service. You will work in a fast-paced environment where attention to detail and strong communication skills are essential. Key Responsibilities:- Booking and Issuing Tickets: You will handle the entire process of booking air tickets for customers, ensuring all details are accurate to avoid any issues during travel.- Customer Support: You will answer customer queries regarding flights, prices, and itineraries. Its important to provide clear and helpful information to enhance customer satisfaction.- Managing Reservations: You will update and manage customer bookings in the database, making modifications as needed to fit their travel plans.- Payment Processing: You will assist customers in processing payments for their tickets, ensuring secure transactions and handling any payment-related queries.- Coordinating with Airlines: You will communicate with various airlines to resolve any issues related to bookings and ensure smooth operations.Required Skills and Expectations:- Strong communication skills are essential for interacting with customers and providing support.- Basic computer skills, including familiarity with booking software and databases, are necessary for handling ticketing processes.- Attention to detail is crucial; you will need to ensure all information entered is correct.- A team-oriented mindset is important to work effectively with colleagues and superiors.- Customers may have different needs, so being adaptable and patient will help you succeed in this role.

We are seeking a motivated Airport Ramp Executive to join our team in Kolkata. This full-time position is ideal for individuals with up to two years of experience or freshers who are eager to start their career in the aviation industry.nnThe Airport Ramp Executive will be responsible for various tasks that ensure smooth operations on the airport ramp. Key responsibilities include:nn1. Aircraft Handling: Safely manage the loading and unloading of baggage, cargo, and other items from aircraft, ensuring proper weight distribution and adherence to safety guidelines.nn2. Equipment Operation: Operate ground support equipment effectively for transporting passengers and cargo, demonstrating a respectful and efficient use of machinery.nn3. Safety Protocols: Follow strict safety measures and protocols to maintain a hazard-free environment around aircraft, protecting both staff and passengers.nn4. Team Coordination: Work closely with other ramp staff and team members to ensure timely and coordinated ramp operations, contributing to overall efficiency.nnCandidates should be at least a 10th-grade pass and possess a willingness to learn and adapt in a fast-paced environment. Strong communication skills, a positive attitude, and the ability to work well in a team are crucial. A focus on safety and attention to detail will be important for this role. If you are interested in joining a dynamic team, we encourage you to apply.

We are looking for a dedicated Ground Staff Supervisor to manage and oversee our ground staff operations in Kolkata. This role is essential for ensuring smooth operations at the airport and enhancing the overall passenger experience.Key Responsibilities:- Supervise Ground Staff: Oversee day-to-day activities of ground staff to ensure they are performing their tasks efficiently and effectively.- Coordinate Operations: Collaborate with different teams to ensure seamless coordination of all ground operations, including check-in, baggage handling, and boarding.- Training and Development: Assist in training new staff members, helping them understand the procedures and responsibilities they need to follow.- Customer Service: Address passenger inquiries and concerns, ensuring that high levels of customer service are maintained at all times.- Maintain Safety Standards: Enforce safety regulations and protocols among the ground staff to ensure a secure working environment.Required Skills and Expectations:- Educational Qualification: A minimum of 12th-grade education is required. - Experience: While 0-2 years of experience is preferred, a fresh candidate with a willingness to learn will also be considered.- Strong Communication: Must possess good communication skills to interact with both staff and passengers effectively.- Team Player: Ability to work collaboratively with different teams to achieve common goals.- Problem-Solving Skills: Demonstrated ability to handle challenges and resolve issues promptly while maintaining professionalism. If you are passionate about the aviation industry and enjoy a dynamic work environment, we invite you to apply.

We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This is a full-time position for individuals who have recently completed their education, specifically at least a 10th-grade level, and have little to no experience in the field.Key Responsibilities:- Ticket Booking: Handle booking requests from customers, ensuring accurate input of details to provide them with the best flight options.- Customer Assistance: Assist customers with inquiries about flights, schedules, and fares to ensure their questions are resolved promptly.- Payment Processing: Manage payment transactions securely and confirm that customers receive their tickets, ensuring all financial aspects are accurate.- Flight Changes and Cancellations: Process any changes or cancellations to tickets according to the airline's policies while keeping the customer informed throughout the process.- Coordination with Airlines: Liaise with airlines to stay updated on flight availability, fare structures, and any changes that may affect customers.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with customers and team members. Basic computer skills are necessary for handling booking systems and transactions. A keen attention to detail is important to avoid errors in bookings and payments. Additionally, candidates should be able to work well under pressure, manage time efficiently, and handle customer inquiries with patience and professionalism. A positive attitude and willingness to learn are essential for success in this role.

SHARE YOUR RESUME 8282965559nJoin our team as Airport Staff in Kolkata, India, where you will play a vital role in ensuring smooth airport operations and enhancing the travel experience for passengers. This full-time position is ideal for individuals who are passionate about customer service and seek to embark on a career in the aviation industry.nnKey Responsibilities:nn1. Passenger Assistance: Assist travelers with check-in processes, baggage handling, and boarding, providing excellent customer service at all times.nn2. Safety Protocols: Ensure compliance with safety and security regulations, helping to maintain a safe environment for both passengers and staff.nn3. Information Support: Provide accurate information to passengers regarding flight schedules, terminal facilities, and airport services to facilitate a pleasant travel experience.nn4. Communication: Collaborate effectively with team members and other airport staff to ensure smooth operations and address passenger inquiries promptly.nnRequired Skills and Expectations:nnCandidates should ideally have completed at least the 10th grade and possess strong communication skills to engage with diverse passengers. A friendly and approachable demeanor is essential in delivering exceptional customer service. Attention to detail is critical for adhering to safety protocols, and the ability to work in a team is important for a successful airport operation. Although no prior experience is required, eagerness to learn and adapt in a dynamic environment will be highly valued.

SHARE YOUR RESUME TO 8282965559Airport ground staff manage passenger services, baggage handling, aircraft turnarounds, and safety operations to keep flights running smoothly Passenger Services & Check-in: Manage counter check-ins, issue boarding passes, verify travel documents, and handle ticket reservations or rebookings during delays. Gate Gate Operations: Coordinate boarding announcements, check documents at the gate, handle last-minute seating adjustments, and assist with deplaning.

SHARE YOUR RESUME TO 8282965559manage passenger services, baggage handling, aircraft turnarounds, and safety operations to keep flights running smoothly.Passenger Services & Check-in: Manage counter check-ins, issue boarding passes, verify travel documents, and handle ticket reservations or rebookings during delays.

Join a dynamic team as Airport Staff in Kolkata, India, where you will play a crucial role in ensuring smooth airport operations and customer satisfaction. This full-time position is ideal for individuals starting their careers, as no prior experience is required. nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in procedures, luggage handling, and provide information on flight schedules. Your friendly demeanor will help create a positive travel experience.nn2. Safety and Security Checks: Conduct routine checks and ensure compliance with safety regulations. You will help maintain a secure environment for passengers and staff.nn3. Coordination with Airlines: Collaborate with different airlines to manage boarding processes and address passenger inquiries. Clear communication is essential for smooth operations.nn4. Administrative Support: Perform clerical duties like maintaining records and processing documentation. Attention to detail is crucial in this role.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and be willing to work full-time in an office environment. Strong interpersonal skills are necessary, as you will interact with people from diverse backgrounds. Flexibility and a positive attitude towards teamwork and learning are important, along with a readiness to handle various tasks that contribute to airport operations. Reliability and punctuality are essential for ensuring the airport runs smoothly and efficiently.nFOR FURTHER INFORMATION DROP RESUME (9875598230)

We are seeking dedicated individuals to join our team as Ground Staff in Kolkata, India. This full-time position is ideal for those looking to start their careers in the aviation sector. A minimum education of 12th grade is required, and no prior experience is necessary. Key Responsibilities:1. Customer Service: Greet passengers courteously, assist with check-in processes, and address any queries they may have to ensure a pleasant travel experience.2. Baggage Handling: Safely load and unload baggage, keeping track of all items to avoid loss or damage. 3. Safety Compliance: Follow all safety regulations and procedures diligently to ensure the safety of passengers and staff at all times.4. Team Collaboration: Work effectively with fellow team members and other departments to ensure the smooth operation of daily airport activities.Required Skills and Expectations:Candidates must possess strong communication skills to interact effectively with passengers. Good organizational abilities are essential for managing tasks efficiently in a fast-paced environment. A flexible attitude and willingness to work varied shifts, including weekends and holidays, are expected. Additionally, candidates should show a commitment to providing excellent service and a desire to learn and grow within the aviation industry. Strong attention to detail and the ability to work under pressure are also important for this role.

We are looking for enthusiastic Airport Ticketing Staff to join our team in Kolkata. This entry-level position is ideal for those who enjoy working in a fast-paced environment and helping travelers.As an Airport Ticketing Staff member, your key responsibilities will include:- Ticket Sales and Information: You will assist customers in purchasing tickets, providing them with accurate information regarding flight schedules, prices, and available services.- Customer Assistance: You will help travelers with their inquiries and ensure they have a positive experience at the airport. This includes addressing their concerns and providing necessary support.- Check-in Support: You will guide customers through the check-in process, ensuring they are aware of luggage requirements and boarding procedures.- Reservation Management: You will handle reservation changes and cancellations, ensuring that all modifications are processed correctly in the system.To be successful in this role, candidates are expected to possess good communication skills and a friendly demeanor. Strong attention to detail is crucial, as you will be managing sensitive customer information. Basic computer skills for handling booking software and administrative tasks are also necessary. A proactive and customer-focused attitude will be important, as you will be the first point of contact for many travelers. This is a full-time position that requires you to work from the office, providing an opportunity to grow in the travel and hospitality industry.