We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This is a full-time position for individuals who have recently completed their education, specifically at least a 10th-grade level, and have little to no experience in the field.
**Key Responsibilities:**
- **Ticket Booking:** Handle booking requests from customers, ensuring accurate input of details to provide them with the best flight options.
- **Customer Assistance:** Assist customers with inquiries about flights, schedules, and fares to ensure their questions are resolved promptly.
- **Payment Processing:** Manage payment transactions securely and confirm that customers receive their tickets, ensuring all financial aspects are accurate.
- **Flight Changes and Cancellations:** Process any changes or cancellations to tickets according to the airline's policies while keeping the customer informed throughout the process.
- **Coordination with Airlines:** Liaise with airlines to stay updated on flight availability, fare structures, and any changes that may affect customers.
**Required Skills and Expectations:**
Candidates should have strong communication skills to interact effectively with customers and team members. Basic computer skills are necessary for handling booking systems and transactions. A keen attention to detail is important to avoid errors in bookings and payments. Additionally, candidates should be able to work well under pressure, manage time efficiently, and handle customer inquiries with patience and professionalism. A positive attitude and willingness to learn are essential for success in this role.