We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This role is ideal for freshers or individuals with minimal experience, as it provides a great opportunity to start a career in the travel industry.
Key Responsibilities:
1. Ticket Booking: You will assist customers in booking airline tickets by providing accurate information about flight schedules, fares, and availability. This involves using computer systems to process bookings and issue tickets.
2. Customer Service: Providing excellent service to customers is essential. You will respond to inquiries, resolve issues, and offer advice on travel arrangements.
3. Payment Handling: You will handle customer payments for ticket bookings accurately and ensure all transactions are processed according to company protocols.
4. Updating Records: Keeping customer records and booking information up to date is crucial. You will regularly update data in the system to ensure accurate tracking of tickets and bookings.
5. Coordination: You will work closely with airlines and travel agencies to manage booking changes, cancellations, and rescheduling, ensuring smooth communication between all parties involved.
Required Skills and Expectations:
Candidates should have completed at least the 10th grade and possess strong communication skills. Attention to detail and a customer-oriented attitude are essential in this role. Basic computer skills are required, and being able to work in a fast-paced environment is important. You should also have a willingness to learn and adapt to new tools and systems in the travel industry.