We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This role is ideal for freshers or individuals with minimal experience, as it provides a great opportunity to start a career in the travel industry.
Key Responsibilities:
1. **Ticket Booking**: You will assist customers in booking airline tickets by providing accurate information about flight schedules, fares, and availability. This involves using computer systems to process bookings and issue tickets.
2. **Customer Service**: Providing excellent service to customers is essential. You will respond to inquiries, resolve issues, and offer advice on travel arrangements.
3. **Payment Handling**: You will handle customer payments for ticket bookings accurately and ensure all transactions are processed according to company protocols.
4. **Updating Records**: Keeping customer records and booking information up to date is crucial. You will regularly update data in the system to ensure accurate tracking of tickets and bookings.
5. **Coordination**: You will work closely with airlines and travel agencies to manage booking changes, cancellations, and rescheduling, ensuring smooth communication between all parties involved.
Required Skills and Expectations:
Candidates should have completed at least the 10th grade and possess strong communication skills. Attention to detail and a customer-oriented attitude are essential in this role. Basic computer skills are required, and being able to work in a fast-paced environment is important. You should also have a willingness to learn and adapt to new tools and systems in the travel industry.