A JD (Job Description) for a Telecaller job typically includes responsibilities, required skills, qualifications, and key objectives for the role. Telecallers play a crucial role in sales, customer service, and lead generation by communicating with clients over the phone.​
Key Responsibilities
Make outbound/inbound calls to potential or existing customers to promote products or services, answer queries, and close sales deals.​
Explain product or service details clearly and persuasively.​
Maintain and update customer databases and call records regularly.​
Address customer requirements, provide solutions, handle queries, and resolve complaints.​
Meet or exceed sales targets set by the organization.​
Obtain and update lists of contact details and follow up with leads.​
Maintain positive relationships with clients through regular check-ins and personalized communication.​
Skills and Qualifications
12th grade or higher education is often required; some roles may prefer a graduate with sales-related training.​
1+ years of experience in telecalling, telesales, or a similar role is often preferred but freshers are also hired in some companies.​
Excellent verbal communication and negotiation skills are essential.​
Proficiency in local language and basic computer skills (CRM, telephone systems, record-keeping).​
Strong interpersonal and problem-solving skills, attention to detail, and patience.​
Typical Work Details
Work may involve day or night shifts, depending on the company/client region and requirements.​
Some jobs include incentives based on performance, in addition to basic salary.​
Documentation, report-making, and handling of client information with confidentiality are expected.​
Common Sectors
Call centers
Telecom companies
Student admissions and counselling
Sales and marketing
Experience
1 - 3 Years
No. of Openings
20
Education
12th Pass
Role
Tele Caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
201,201 PARMESHWARA TOWER KAR KAR DOMA