- Develop and implement HR strategies and initiatives that align with the hotels business goals, service standards and seasonal demands.- Collaborate with the General Manager and departmental heads to forecast staffing requirements across front-office, housekeeping, F&B, maintenance, etc.- Monitor labour cost, turnover, and productivity, and make recommendations for optimisation.- Lead full-cycle recruitment: write job descriptions, post vacancies (both internal & external), screen and interview candidates, ensure background checks/authorisations.- Oversee onboarding for new hires: ensure orientation, introduction to hotel culture, policies, standards of service and grooming.- Design and deliver training programs (customer-service skills, safety & hygiene, departmental cross-training) and ensure staff development pathways.- Establish and maintain a performance appraisal system that drives high performance and links to incentives, rewards and career growth.- Serve as the point of contact for employee queries, grievances or disputes; promote a positive working environment and act as a mediator when needed.- Manage and review compensation & benefits programs to ensure competitiveness within the hospitality market.- Oversee payroll, timekeeping, absenteeism, overtime monitoring, staff scheduling in collaboration with department heads.- Maintain employee records (contracts, attendance, performance, training), ensure data accuracy and compliance with relevant labour laws.- Ensure the hotels HR policies (dress & grooming standards, hygiene, labour practices) are current, clearly communicated and adhered to- Ensure full compliance with local labour legislation, health & safety regulations, immigration/work authorization if hires from outside region.- Prepare the HR departments annual budget and forecasts; monitor cost centres such as recruitment, training, benefits and monitor adherence.