Voice Process Job Vacancies in Sector 49

Make outbound and handle inbound callsExplain real estate project and property detailsGenerate and qualify leadsFix site visit appointmentsFollow up with interested customersHandle customer queries and objectionsMaintain call records and update CRM/dataAchieve assigned sales targetsMaintain clear, polite, and professional communication

Handle inbound and outbound calls in a professional and courteous manner.Respond promptly to customer inquiries and provide accurate product or service information.Record details of customer interactions, feedback, and complaints in the CRM system.Resolve customer issues by clarifying problems, researching answers, and following up to ensure resolution.Transfer calls or escalate complex issues to the appropriate department when necessary.Maintain knowledge of company products, services, and promotions to provide informed assistance.Meet or exceed daily/weekly performance targets (call handling time, customer satisfaction, etc.).Follow call center scripts, policies, and procedures while maintaining a friendly tone.Work as part of a team to ensure efficient operations and customer satisfaction.

Role: Customer Service Associate Voice Process Location: Gurugram (Client Confidential) Shifts: Rotational (including weekends & holidays) Experience: Freshers or up to 1 year Language: Fluent spoken English required

Contacting customers: Reaching out to potential and existing customers to discuss their loan needs Understanding customer needs: Asking questions to understand customer requirements and specifications Answering questions: Responding to questions about the company or products Closing sales: Using persuasion skills to close sales Meeting sales targets: Working to meet sales quotas and achieve monthly targets Maintaining customer database: Keeping the customer database updated

*Building and maintaining profitable relationship with customers and doing followup calls. * Must explain to the customers about the proper details of teh property.*Invite clients to Site visits as per sales leads according to the requirements