Telecalling Executive Graduate Experience Jobs in Ernakulam

Key Responsibilities:Communicate with clients through phone, email, and in person.Understand client needs and share them with the design and production teams.Provide updates on project timelines, order status, and deliveries.Handle client complaints or issues quickly and professionally.Support the sales team in preparing proposals and presentations.Build long-term relationships with key customers and keep them engaged.Maintain accurate records of client interactions in CRM or tracking systems.Follow up after project completion to ensure client satisfaction.

Job Overview:We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. The ideal candidates will handle inbound and outbound calls, effectively manage customer inquiries, provide excellent service, and meet or exceed client expectations. You will be representing multiple clients, so adaptability and professionalism are key.Responsibilities:- Handle inbound and outbound calls professionally for multiple clients across different industries.- Understand client products, services, and processes to provide accurate and relevant information to customers.- Respond to customer inquiries, resolve issues, and provide solutions in a timely manner.- Follow scripts and guidelines provided by clients to ensure consistency and quality in communication.- Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and sales (where applicable).- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.- Collaborate with team members and supervisors to continuously improve service delivery and meet performance goals.Languages:- English- Malayalam

India Weddings Matrimony is a matrimonial service provider with offices in Chennai, India, and the USA, offering personalized matchmaking solutions for individuals seeking meaningful, long-lasting relationships. With a focus on cultural understanding and individual preferences, we specialize in connecting people from diverse backgrounds, ensuring a thoughtful and professional approach to matchmaking. Our dedicated team combines traditional values with modern technology, delivering trusted, confidential, and efficient services to help clients find their perfect match, whether in India or abroad.

We are looking for 4 Tele Calling Executive Posts in MG Road, with deep knowledge in Telecaller and Required Educational Qualification is : Higher Secondary,Diploma,B.A,B.Com

We are looking for a skilled Tele Callers/Tele Sales persons who can effectively handle customers and their queries. Your job requires you to handle sales calls entirely and be able to provide accurate information regarding the products or services offered by the company. You should also be able to answer customer questions in a timely and professional manner.Duties & Responsibilities:-Contacting current and potential clients to inform them regarding the product and service(Digital Signature -DSC).Answering all queries and questions regarding the company and product.Understanding customers' requirements by asking questions and closing the deal.Keeping the customer database maintained and updated.follow-up with customers to ensure clients satisfaction, resolve issues and secure repeat business.Qualification/Skills:-Any degree with computer knowledgeKnowledge of MS Word, Excel etc...Communication skills in English and MalayalamImmediate joining preferredExperienced and Fresher candidates can to apply for this post.

Inbound/ outbound callsInform customers about the company's products Generate leads that develop new customers Identify customers needs ans convince the customer to buy the product/ services