Telecaller Job Vacancies in Andheri East

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are looking for serious, dedicated, and self-motivated individuals who are passionate about learning and building a long-term career.Requirements:Serious attitude toward workDedicated and responsibleGood communication skillsWillingness to learn and growPositive mindset and teamworkIf you are committed, disciplined, and ready to work with consistency, we'd love to connect with you.

We are looking for a dedicated Tele Caller to join our team in Andheri East. The ideal candidate will handle customer calls and support our outreach efforts effectively.Key Responsibilities:- Make Outbound Calls: Initiate phone calls to potential or existing customers to promote products or services, ensuring clear communication.- Gather Customer Information: Collect and record relevant data during calls to help understand customer needs and preferences, assisting in targeted outreach.- Update Customer Records: Maintain accurate and updated records of all interactions in the companys database for future reference and sales tracking.- Address Customer Queries: Respond to customer inquiries and provide information about products or services, ensuring a positive experience.- Achieve Call Targets: Meet daily and monthly call targets to contribute to team goals, demonstrating commitment and focus on results.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for clearly conveying information and engaging customers.- Customer Service Orientation: A friendly and helpful attitude towards customers is crucial, contributing to a positive company image.- Basic Computer Knowledge: Familiarity with computers and basic software applications is necessary to efficiently manage calls and records.- Time Management: Ability to manage time effectively, prioritizing tasks to meet deadlines and call targets.- Team Player: Willingness to work collaboratively with team members to achieve common goals and share best practices. Candidates with a 12th-grade education and previous experience are welcome, though our team is also open to freshers eager to learn.

Generate leads, make outbound calls, schedule software demos, follow up with prospects, convert inquiries into sales, maintain CRM records, handle customer queries, support renewals and upselling, and achieve sales targets. Excellent communication, negotiation, and computer skills required. Experience in inside sales/telecalling preferred.

We are seeking a dedicated Tele Caller to join our team in Andheri East, Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and a graduate degree. This full-time role requires working from the office.Key Responsibilities:1. Conduct Outbound Calls: You will reach out to potential customers to introduce our products or services, explain their benefits, and generate interest.2. Manage Customer Queries: It is essential to address customer questions and provide clear, accurate information to help them make informed decisions.3. Maintain Accurate Records: You will keep detailed records of calls, customer interactions, and outcomes to ensure effective follow-up and tracking of leads.4. Achieve Targets: Meeting or exceeding daily call targets and sales goals will be a key part of your role, contributing to the overall success of the sales team.5. Follow-Up Calls: You will be responsible for making follow-up calls to nurture leads and maintain relationships with existing customers.Required Skills and Expectations:The ideal candidate should have strong communication skills and the ability to engage with a diverse audience. You should be comfortable using computer systems for data entry and information retrieval. A friendly and persuasive manner is crucial for succeeding in this role, along with the ability to handle rejection and stay motivated. Time management skills will also be important to efficiently handle calls and meet targets.

We are seeking a Sales Senior Team Leader with 6 to 12 years of experience to join our team in Andheri East. This full-time role requires a dedicated leader who can manage and motivate a sales team to achieve targets and drive growth.Key Responsibilities:- Lead a Sales Team: Oversee a team of sales representatives, providing guidance, support, and motivation to meet sales goals and improve performance.- Set Sales Targets: Establish and communicate clear sales objectives for the team, ensuring they align with overall business goals and strategies.- Monitor Performance: Regularly review team performance metrics and sales reports to identify trends, challenges, and opportunities for improvement.- Training and Development: Conduct training sessions to enhance the skills of team members, focusing on product knowledge, sales techniques, and customer service.- Cultivate Client Relationships: Build and maintain strong relationships with key clients, ensuring a deep understanding of their needs and preferences.- Collaborate with Other Departments: Work with marketing and product development teams to align sales strategies with marketing campaigns and new product launches.Required Skills and Expectations:The ideal candidate should have strong leadership and communication skills to inspire and engage the team. A proven track record in sales with the ability to create effective sales strategies is essential. Experience in coaching and developing team members is crucial, along with a high level of proficiency in analyzing sales data to make informed decisions. Candidates should be proactive, results-oriented, and possess excellent problem-solving abilities.

We are seeking a dedicated Telecalling Executive to join our team in Andheri East, Mumbai. This role involves engaging with potential and existing clients through phone calls to promote our products and services.Key Responsibilities:- Cold Calling: Initiate calls to prospective customers to introduce our offerings and generate interest, maintaining a positive and encouraging tone.- Customer Engagement: Build and maintain strong relationships with clients by understanding their needs and providing suitable solutions, ensuring a personalized approach.- Lead Generation: Identify and qualify leads to support the sales team, utilizing effective questioning techniques to gather essential information.- Follow-up Calls: Reach out to leads and clients for follow-ups, ensuring timely communication and addressing any queries they may have.- Data Recording: Maintain accurate records of customer interactions and transaction details in our CRM system, ensuring all information is up-to-date for future reference.Required Skills and Expectations:Candidates must possess excellent verbal communication skills and be comfortable speaking on the phone. A good understanding of sales techniques and the ability to persuade others will be crucial for success in this role. Strong organizational skills and attention to detail are essential for managing multiple tasks effectively. The ideal candidate should be a graduate with 1 to 7 years of experience in telecalling or customer service, demonstrating a proactive approach to achieving goals and a strong commitment to fostering customer relationships.

We are looking for a telecaller with hindi and tamil and it is work from home.. for a recruitment consultingThe salary will be 5000 to 7000 only

Andheri East, Mumbai. Freshers welcome! Handle client calls, walk-ins, and CRM updates. Must speak English & Hindi, be 12th pass/graduate, confident, and eager to learn. Basic computer skills needed. Full training, career growth & supportive team. Apply now!

We are looking for enthusiastic Telecallers to join our growing loan sales team. You will call customers and generate leads for various loan processes, including Car, Personal, Business, and OD loans.What We Offer:Fixed salary + performance-based incentivesTraining providedExcellent career growth opportunitiesDatabase of potential customers providedRequirements:Good communication skills in Marathi / HindiNo prior experience required

Job Title: Inside Domestic Sales Executive Process: (ICICI Bank Credit Card)Company Name: Athena BPO Pvt. LtdLocation:Interview Venue: Urmi Corporate Park, Solaris D Wing, near L&T Gate No. 6 Bus Stop, Opp Sanofi Building, Sakivihar Road, Powai, Andheri East, Mumbai 72Work Address: Urmi Corporate Park, Solaris D Wing, near L&T Gate No. 6 Bus Stop, Opp Sanofi Building, Sakivihar Road, Powai, Andheri East, Mumbai 72Industry: Multinational Banking & Financial ServicesPosition Type: Full-Time (Work from Office / Onsite)Roles & Responsibilities:Handling sales and customer inquiries for ICICI Bank's Credit Card offerings.Providing excellent customer service and maintaining client relationships.Generating leads and converting them into sales.Achieving monthly sales targets and KPIs.Providing detailed information regarding the bank's products and services to customers.Requirements:Education: 12th Grade / GraduateExperience: Open to both fresher and experienced candidates. Experience in Telecalling, Customer Support, or Telesales (Freshers to 3 Years).Age Criteria: 18 to 35 years.Gender Preference: Both male and female candidates.Language Requirements: Proficiency in English is required.Working Hours & Shifts:Work Shift: Day Shift (09:30 AM to 07:00 PM)Week Offs: Sunday OffSalary Range:14,000/- to 25,000/- per month (based on experience)

We have 20 openings in Call Centre too.Experience (1-6 yrs) in Motor Insurance Sales Experience- Outbound Calling.Candidates will be taken

Telecaller Required Andheri West (Office Work) Job Role: Telecaller Location: Andheri West, Mumbai (Office-based) Salary: 12,000 15,000 per month + Incentives Experience: Fresher / Experienced both welcome Language: Hindi / English (basic communication) Work Type: Full-time (Day shift) Perks & Benefits:Fixed salary on timeIncentives for good performanceFriendly work environment Apply Now: Call / WhatsApp Sneha kumar 6280320369

Required Female Tele-caller / TeleCommunications Manager for office location in Sakinaka Andheri - East .Should be Excellent English speaker .For Day Shift , Saturday to Thursday 10am to 7pm .Friday - Off , Thursday half day.Should possess very Good Communication skills .Process is for outbound and inbound calls .Minimum work Experience of 3 years expected.CV with recent photo should be sent in email.Applications should be sent on email : alnabeellicensing@gmail.com

Job Title: Domestic Customer Care Executive Location: Thane Department: Customer Service (Voice Process) Job Description:We are hiring Domestic Customer Care Executives to handle inbound and outbound customer calls in a professional manner. This role requires candidates with excellent communication skills in Hindi and/or regional languages and a problem-solving attitude to ensure customer satisfaction. Key Responsibilities:Handle customer queries via phone calls in a polite and efficient mannerResolve product or service-related issues promptlyMaintain accurate call records and customer interaction dataProvide information about products, services, or ongoing offersEscalate unresolved issues to the team leader or concerned departmentEnsure customer satisfaction and deliver high-quality service Requirements:Minimum 12th Pass / Graduate (any stream)Freshers & Experienced candidates both can applyGood communication skills in Hindi and/or EnglishBasic computer knowledgePositive attitude and willingness to work in rotational shifts Shift Timing:Rotational Day Shifts (No Night Shift for females)6 Days Working (1 Weekly Off) Salary:14,000 25000/month (depending on experience and location)Performance-based incentives available How to Apply:Interested candidates can share their resume at

Hiring for customer sales and support executives for a reputed organization for Airoli location in Mumbai. Skills required:- candidate must have good communication skills in English and Hindi. It's a proper day shift. Experienced and freshers both can apply

Responsibilities Making calls on data provided by the company Understand the property investment/ buying need and then accordingly educate the prospect regarding the properties which match with their budgets and expectations. Having a good understanding of the connectivity, amenities, locations and the configuration. Continuous upgrading oneself on the neighbouring projects. Inviting the prospects for the site visit. Staying in touch with the prospects till the prospect buys the property. Interpersonal Skills - Communication, Rapport Building, Persuasion, Probing. Good understanding on using Excel sheets.Other Requirements Qualification HSC, Graduate. Years of experience - 6 months plus in real estate calling.Salary bracket 20000.00 to 25000.00Job Types: Full-time.Schedule: Day shift Weekend availabilityLanguage: English, Hindi, and other regional languages.

Job Summary:We are looking for enthusiastic individuals to join our Education Loan (EL) Telecalling Team.As a Telecalling Executive, you will be responsible for reaching out to potential students who want to travel abroad for higher studies and assisting them in availing education loans.Key Responsibilities: Lead Generation: Make telephonic calls to prospective students/parents for education loan services. Product knowledge: Explain loan products, eligibility criteria, and documentation requirements. Data Management& Follow up: Handle inbound queries regarding education loans and follow up on potential leads and ensure timely loan processing and maintain accurate records of interactions and leads in the CRM system. Cross-Selling Products: Educate and advise students on the benefits of additional financial products such as credit cards and checking accounts to support their overseas education journey. Customer Relationship: Coordinate with internal teams for loan approvals and documentation and maintain strong relationships with students to enhance customer trust and satisfaction, ensuring long-term loyalty.Key Skills Required: Excellent verbal and written communication skills in English and Hindi (additional regional language is a plus). Basic computer knowledge (MS Office Knowledge is referred)Eligibility: Qualification: Any graduate Experience: Freshers are welcome; prior experience in telecalling, customer support, or sales, marketing, business development or finance is an advantage. Immediate joining preferredSelection Process: 1- HR Interview 2 rounds of Business interview which may include an aptitude testFor more details, please visit our website https://www.incred.com/

Job Title: Customer Support Executive Outbound SalesLocation: Powai, Mumbai Job Type: Full-timeSalary: 14000 - 20000Job Summary:We are looking for a dynamic and customer-focused Customer Support Executive to join our outbound sales team. The ideal candidate will be responsible for making outbound calls to potential customers, explaining our products/services, and converting leads into sales.Key Responsibilities:Make outbound calls to potential customers and explain the companys products/services.Build strong customer relationships and ensure excellent customer satisfaction.Meet and exceed sales targets through effective communication and persuasion.Follow up on leads and inquiries to maximize conversion rates.Handle customer queries and provide appropriate solutions in a professional manner.Requirements:Fluent in English and Hindi (spoken and written).Minimum 12th pass qualification.Freshers and candidates with up to 1 year of experience in sales/customer service are welcome.Good communication and negotiation skills.Ability to work in a target-driven environment.Basic computer knowledgePerks & Benefits:Attractive incentives on meeting sales targets.Training and career growth opportunities.Friendly and supportive work environment.If you are a self-motivated individual with good communication skills and a passion for sales, wed love to hear from you!Freshers are welcome!