Telemarketing Manager Graduate Fresher Jobs in Mumbai

*Eligibility** Graduate (Any Stream) Mandatory* Age: 20 - 30 years* Freshers & Experienced (0 - 2 years) can apply* Good communication and analytical skills* Basic knowledge of MS Office & computer operations** policy issuance, endorsements, and renewals*** Processing customer service requests & documentation* Coordinating with internal teams for claims & operations* Ensuring compliance with IRDAI & company guidelines* Non-Voice, back-office role (no direct sales)Selection Process*1. Application & Screening by *Scinext Skills*2. HR Interview3. Operations/Managerial Interview4. Final Onboarding ICICI Bank*Compensation & Benefits** Salary Range: 2.0 - 3.2 LPA (depending on role & experience)* PF, ESIC, Insurance & other statutory benefits

We look for candidates with at least 2 years of Tele-sales experience and a track record of successful sales. While we prefer B2B sales experience in the domestic market, outstanding candidates from B2C will also be considered.Excellent sales tactics and communication skills.Fluent in both English and Hindi.Age limit: up to 30 years.Salary and Benefits:Monthly Starting Salary In Hand: Rs. 22,000.Salary Increment every 6 months for sales performers.Additional 10% increment on 'Basic+DA' part of salary on every year's competition.Lucrative, Spot Daily Incentives, Weekly Incentives and Incentive Holidays offered.Working Days & Timings:Monday to Saturdays are working days.All Sundays are off.Every 2nd Saturday of the month is officially an off day.Working Timings: 9.45am to 6.30pm (including a 1-hour lunch break between 1 pm to 2 pm).Location - Ghatkopar (W), Mumbai .

Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions & requests. Adherence to set processes of updating customer interactions in CRM next. MIS Reporting: Ensure timely submission