Team Manager Job Vacancies in Mira Road

Job Title: Team Leader International BPOLocation: [Mira Road]Shift: Night Shift Saturday & Sunday Fixed offJob Timing: 7:30 pm to 5:00 am Salary Range: (25k to 40k) Depends on interview/Experience Age:- 25 to 38Reports To: Operations Manager / Process ManagerExperience Required: 15 years in BPO, with 1+ year in a TL role (Preferred in international Exp)Job Summary:We are seeking a proactive and experienced Team Leader to oversee a team of associates/executives handling international customer interactions. The Team Leader will be responsible for achieving operational targets, managing performance, driving quality and compliance, and ensuring excellent service delivery in line with client expectations.Key Responsibilities:Monitor real-time performance metrics and take corrective actions when required.Conduct regular team huddles, one-on-ones, performance reviews, and feedback sessions.Track and report daily, weekly, and monthly metrics to the operations manager.Handle escalations and resolve client/customer complaints professionally.Conduct training refreshers or coordinate with L&D to upskill team members.Maintain discipline, attendance, and adherence within the team.Ensure process compliance and data security as per international standards (e.g., GDPR, HIPAA if applicable).1+ year of experience as a Team Leader in an international BPO environment.Strong understanding of customer service metrics and call center dynamics.Excellent communication, coaching, and interpersonal skills.Proficient in MS Office tools (Excel, PowerPoint) and reportingAbility to work in a fast-paced, target-driven environmentWillingness to work in night shiftsBenefits:Competitive salaryProvident fund Career growth opportunitiesFriendly work culture

Job Purpose:The Associate Circle Head (ACH) for the Agency Business Partner Channel is responsible for managing, guiding, and mentoring the agency force in a specific geographical region or circle. The primary objective is to drive sales, expand market share, and meet business goals while ensuring strong relationships with existing agency partners and fostering the recruitment of new agents.Key Responsibilities:Business Development & Strategy Execution:Develop and execute sales strategies to meet the organization's business targets for the assigned region.Increase the market share by recruiting and managing agency partners in the region.Identify potential business opportunities and work with the team to ensure execution of those opportunities.Agency Management:Build and maintain strong relationships with existing agency partners, motivating them to achieve set targets.Conduct regular training and support for agency partners to enhance their productivity and performance.Monitor agency performance, identify areas of improvement, and provide necessary feedback and guidance.Team Leadership & Development:Lead a team of agency managers and agents to meet sales and recruitment targets.Set individual targets for team members, monitor their performance, and provide coaching for career growth and improvement.Promote a culture of teamwork, performance excellence, and accountability within the team.Sales Target Achievement:Achieve overall sales targets for the agency channel, ensuring that business objectives are met for the region.Ensure agency partners and team members are focused on cross-selling and up-selling of products.Recruitment & Onboarding:Identify and recruit new agency partners to expand the agency channel.Oversee the onboarding and training of new agency partners, ensuring they are equipped with the tools and knowledge to succeed.Performance Monitoring & Reporting:

As a Project Manager cum Client Services Coordinator, you will play a vital role in supporting the planning, execution, and successful completion of projects under the guidance of senior project management professionals. This multifaceted role combines project management responsibilities with client services coordination, requiring effective communication, organizational prowess, and attention to detail to ensure project success and client satisfaction. Project Planning: Assist in developing comprehensive project plans, timelines, and resource allocation strategies.Task Coordination: Coordinate and monitor project tasks, ensuring their timely completion and adherence to deadlines.Communication: Facilitate seamless communication between team members, stakeholders, and other internal teams to achieve project goals.Documentation: Maintain accurate project documentation, including meeting minutes, status reports, project schedules, and invoices.Quality Assurance: Contribute to ensuring project deliverables meet quality standards through regular reviews.Team Support: Provide essential support to project teams by assisting with task assignments, resource allocation, and issue resolution. Assist in brainstorming sessions with the Creative team.Client Interaction: Communicate with clients via various channels, addressing inquiries, and maintaining positive relationships through regular updates. Identify and resolve client queries, and maintain detailed client records.Hiring Support: Participate in the hiring process, providing guidance to team members and new recruits.Product and Service Information: Provide clients with relevant information on the products and services offered by the company. Promotional Activities: Identify and propose promotional/marketing offers to potential clients.On-site Visits: Perform on-site visits and recce as necessary.Contract Negotiation: Draft and negotiate the terms and conditions mentioned in the client service agreement.

On-the-job to Product Training of new joinersMaintain MIS for Allocated PoolOn-the-job Product Training of new joinersMaintain MIS for Allocated PoolTracking Callers properlyInspire / motivate callers to achieve targetsSending Pick-up files to FPRsCo-ordinate with Bank FPRsIdentifying critical cases and act accordinglyPrepare strategies for achieving Team targetsCoordinate with Collection agenciesHandling Escalation calls /agitated customersPerformance review of callers on daily weekly monthly basisPlan for absenteeism in the team and ensure smooth work flowLiaise between different departmentsGraduation Mandatory (Any Stream)Candidate should have a good cibil score

Job Description:We are seeking a dynamic and creative individual to join our marketing agency as a Client Servicing Manager. In this role, you will play a pivotal part in ensuring seamless communication between clients and our designing team, fostering creative collaboration, and managing a dedicated team of five professionals.Responsibilities:Client CoordinationCreative Thought LeadershipTeam ManagementProject ManagementClient SatisfactionCommunication SkillsRequirements:Bachelor's degree in Marketing, Business, or a related field.Proven experience in client servicing within a marketing agency.Strong creative thinking and problem-solving skills.Leadership experience, with the ability to manage and inspire a team.Exceptional communication and interpersonal skills.Proficiency in project management tools and software.If you are a passionate individual with a flair for creative thinking, excellent communication skills, and the ability to lead and inspire a team, we invite you to apply for this exciting opportunity. Join us in delivering exceptional marketing solutions and building lasting client relationships.