Direct Walk-in For Team Leader

Vonup solutions pvt ltd

job title: team leader – international bpo

location: [mira road]

shift: night shift

saturday & sunday fixed off

job timing: 7:30 pm to 5:00 am

salary range: (25k to 40k) depends on interview/experience

age:- 25 to 38

reports to: operations manager / process manager

experience required: 1–5 years in bpo, with 1+ year in a tl role (preferred in international exp)

job summary:

we are seeking a proactive and experienced team leader to oversee a team of associates/executives handling international customer interactions. the team leader will be responsible for achieving operational targets, managing performance, driving quality and compliance, and ensuring excellent service delivery in line with client expectations.

key responsibilities:

monitor real-time performance metrics and take corrective actions when required.

conduct regular team huddles, one-on-ones, performance reviews, and feedback sessions.

track and report daily, weekly, and monthly metrics to the operations manager.

handle escalations and resolve client/customer complaints professionally.

conduct training refreshers or coordinate with l&d to upskill team members.

maintain discipline, attendance, and adherence within the team.

ensure process compliance and data security as per international standards (., gdpr, hipaa if applicable).

1+ year of experience as a team leader in an international bpo environment.

strong understanding of customer service metrics and call center dynamics.

excellent communication, coaching, and interpersonal skills.

proficient in ms office tools (excel, powerpoint) and reporting

ability to work in a fast-paced, target-driven environment

willingness to work in night shifts

benefits:

competitive salary

provident fund

career growth opportunities

friendly work culture

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Higher Secondary, Any Master Degree

• Role

  Team Leader

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  8th 803/804 floor Sai Arpan near hardik palace hotel shanti vihar mira road east 401107