Telecaller Team Leader

Melda HR Services

1 - 2 Years
3 Openings
3.0-3.5 Lac/Yr
Navi Mumbai
+1 Mira Road Mumbai

Key Skills

Dialer Management Team Handling Telecaller

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Job Description

On-the-job to Product Training of new joiners

Maintain MIS for Allocated Pool

On-the-job Product Training of new joiners

Maintain MIS for Allocated Pool

Tracking Callers properly

Inspire / motivate callers to achieve targets

Sending Pick-up files to FPRs

Co-ordinate with Bank FPRs

Identifying critical cases and act accordingly

Prepare strategies for achieving Team targets

Coordinate with Collection agencies

Handling Escalation calls /agitated customers

Performance review of callers on daily weekly monthly basis

Plan for absenteeism in the team and ensure smooth work flow

Liaise between different departments

Graduation Mandatory (Any Stream)

Candidate should have a good cibil score

Experience : 1 - 2 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Telecaller Team Leader

Industry Type : Recruitment Consulting / Staffing Services

Gender : [ Male / Female ]

Job Country : India

About Melda HR Services

Melda HR Services is one of the leading HR Recruiting and Consultant Firm to provide you with the complete business solutions. Founded in early 2021 we are rapidly growing firm of professionals, committed to deliver high standard services to our clients having a team of professionals with vast experience in the field of recruitment process out sourcing with latest database of candidates in almost every vertical today, with a vast clientele.