Array ( [0] => support-technician [1] => chennai ) Support Technician Graduate Fresher Jobs in Chennai
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Support Technician Graduate Fresher Jobs in Chennai

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Customer Support Executive Jobs For B.A Freshers

Munssi AI

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Female
  • Thiruninravur Chennai
Customer Relationship Customer Care Customer Service Customer Support Domestic BPO Customer Handling Good Communication Skills Chat Support Cold Calling Telephone Handling Inbound Calls
We are looking for a Customer Support Executive in Thiruninravur who can help us provide excellent service to our customers. This role is a full-time position suitable for candidates with 0 to 2 years of experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and chat messages from customers, ensuring timely and accurate responses to their questions or concerns.- **Provide Product Information:** Educate customers about our products and services, assisting them in making informed decisions.- **Resolve Customer Issues:** Address and troubleshoot customer complaints swiftly and professionally, ensuring customer satisfaction throughout the process.- **Maintain Records:** Keep detailed records of customer interactions and transactions for follow-up and to assist in performance measurement.- **Collaborate with Teams:** Work closely with various departments, including sales and technical support, to ensure a holistic approach to customer care.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A working knowledge of computers and familiarity with customer support software will be advantageous. Attention to detail is essential for accurately documenting customer interactions. The ideal candidate should demonstrate patience, empathy, and problem-solving skills when handling customer complaints. A professional attitude and the ability to work well in a team environment are also crucial. This position is open to females only, and we welcome graduates from diverse educational backgrounds.
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Renewal Executive - Chennai

Ampera Diveristy Pvt Ltd

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Chennai
Cold Calling Telecaller Customer Support Renewal Executive Telecalling Problem-solving Follow-up Renewal Process Customer Service Customer Retention Upselling Negotiation
Job Title: Renewal and Retention Executive Motor & Health InsuranceJob Summary:The Renewal and Retention Executive is responsible for managing the renewal process of motor insurance policies, retaining customers and ensuring customer satisfaction. The role involves proactive customer engagement, policy advising, and handling queries to maximize policy renewals and minimize customer churn.Key Responsibilities:1. Policy Renewal Management: Track and manage upcoming motor insurance policy renewals. Contact policyholders before expiration to discuss renewal options. Provide quotes for renewals and process policy renewals efficiently.2. Customer Retention & Relationship Management: Proactively engage with customers to ensure retention and renewal of policies. Address customer concerns and objections to prevent policy cancellations. Offer customized solutions and discounts (if applicable) to retain customers.3. Customer Service & Support: Respond to customer inquiries regarding policy terms, coverage, and pricing. Assist customers in understanding their policies and available benefits. Resolve complaints and escalations related to renewals and retention.4. Cross-Selling & Upselling: Identify opportunities to upsell or cross-sell additional motor insurance products. Educate customers on value-added services and policy enhancements.5. Data Management & Reporting: Maintain accurate customer records and update policyholder details. Generate reports on renewal rates, retention performance, and customer feedback.6. Compliance & Documentation: Ensure all renewals and retentions comply with regulatory requirements.Process necessary documentation for policy renewals and amendmentsAttractive Incentives will be provided Exp: 0-4 YearsNo of Positions: 10Location: Chennai(Nandanam)VenueKhivraj complex 2Ampera Diversity8th FloorAddress: 480, Anna Salai, Anna Nagar, Nandanam, Chennai, Tamil Nadu 600035Landk Mark Opp to Nandanam Metro SataionWalkin Date: 29th Jan till 13th Feb (Monday till Friday) Except sat &sunThanks,ChristopherHuman Resources TeamAmpera Diversity Pvt Ltd9840654527christopher@amperadei.com
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Customer Support Executive Jobs For B.A Freshers

ICCS

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Kotturpuram Chennai
BPO Voice Customer Support Customer Service
Job Title: Customer Support ExecutiveCompany: CM Helpline Centre ICCSLocation: KotturpuramEmployment Type: Full-timeSalary: 13000*Job Summary*CM Helpline Centre ICCS is seeking dedicated and customer-focused Customer Support Executives to handle inbound and/or outbound interactions. The role involves addressing customer queries, resolving complaints, and providing accurate information while maintaining high service quality and professionalism.*Required Skills & Qualifications*Minimum qualification: Graduate (preferred)Good verbel and written communication skillsBasic computer knowledge (MS Office, CRM systems)Strong listening and problem-solving skills
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Fresher hiring for Customer Support Executive

Maria Enterprises

  • Fresher
  • Valasaravakkam Chennai
Fluent English Must Attend Training Customer Support Customer Handling Customer Service Customer Relationship Customer Care Cold Calling Telephone Handling Good Communication Skills
Key Responsibilities:1. Provide Customer Support: Assist Customers with Product Inquiries, Order Placements, and Issue Resolution Through Phone, Email, and Chat.2. Handle Customer Queries: Address Customer Complaints, Feedback, and Requests in a Professional and Timely Manner to Ensure Customer Satisfaction.3. Build Customer Relationships: Engage with Customers to Build Rapport, Trust, and Loyalty By Understanding Their Needs and Providing Personalized Support.4. Conduct Cold Calling: Reach Out to Potential Customers to Introduce Products, Promotions, and Services to Generate Leads and Drive Sales.5. Manage Telephone Calls: Answer Incoming Calls Promptly, Handle Customer Inquiries Efficiently, and Transfer Calls to the Appropriate Departments When Needed.required Skills and Expectations:1. Fluent English: Ability to Communicate Effectively and Professionally in English to Assist Customers from Various Backgrounds.2. Must Attend Training: Willingness to Undergo Training Sessions to Enhance Customer Support Skills and Product Knowledge.3. Customer Support Experience: Prior Experience in Customer Service or Support Roles is Beneficial But Not Mandatory for Freshers.4. Customer Handling Skills: Ability to Empathize with Customers, Remain Patient Under Pressure, and Resolve Issues Promptly.5. Good Communication Skills: Clear Verbal and Written Communication Skills to Convey Information Accurately and Build Positive Relationships with Customers.Requirements :M/FAge : 18-25 YrQualification : Hsc / Any DegreeFreshers Job Mode : Training Cum Placement For Those Students Who R Interested In Airport Jobs.Full Time, Duration : 8 MonthsFees : Emi Available For 7 MonthsExcellent English Must
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Jobs by Related Category

Freshers & Experience || Full Time || Customer Support Executive

Hitachi Payment Services Pvt. Ltd.

  • 0 - 1 yrs
  • Velachery Chennai
Data Sheets Customer Relationship Customer Handling Customer Care Customer Support Telephone Handling Good Communication Skills Hindi BPO Inbound Calls Customer Service
Were Hiring Hindi Speaking Customer Support Executives! Location: Velachery, ChennaiCompany: Hitachi Payment Services Pvt. Ltd.Were looking for Hindi-speaking candidates for a Customer Support role.If you enjoy helping customers and want a stable, growth-focused environment, this role is for you! Role DetailsSalary: 14,000 NTHOT Pay: AvailableWork Days: Monday to SaturdayQualification: Any degreeLocation Preference: Candidates must be Chennai-basedTraining: On-the-job training provided RequirementsHindi speaking is mandatoryGood communication skillsWillingness to work from office (Velachery)If youre interested or know someone who fits the role, feel free to share resumes
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Information Technology Executive || Freshers & Experienced

Air Software

  • 0 - 3 yrs
  • 50.0 Lac/Yr
  • Chennai
Desktop Installation Computer Hardware Computer Networking Software Services Information Technology Software Installation Hardware Troubleshooting Software Support Hardware Support
Hiring for 5 Information Technology Associate Jobs in Chennai, for Freshers,Required Educational Qualification is : B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, M.Com, M.Sc, M.C.H., M.D.S. with Good knowledge in Desktop Installation, Computer Hardware, Computer Networking, Software Services, Information Technology, Software Installation, Hardware Troubleshooting, Software Support, Hardware Support etc.
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Customer Support Executive Fresher

Aaa Technopark Pvt Ltd

Customer Relationship Customer Support BPO Voice Domestic BPO Customer Service Inbound Calls Chat Support Customer Handling
Pay: 15,000.00-30,000.00 per monthJob Description:About the Role:We are looking for enthusiastic Customer Service Executives proficient in Telugu & Hindi to join our customer support team. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction in Telugu, along with basic English as needed.Key Responsibilities:Handle inbound and outbound customer calls in Telugu language.Provide accurate information about products, services, and policies.Resolve customer issues, complaints, and queries in a professional manner.Maintain call records, update CRM systems, and follow up on pending requests.Ensure high levels of customer satisfaction and service quality.Escalate unresolved issues to senior support or relevant departments.Meet daily/weekly call handling and quality targets.Requirements:Fluent in Telugu (spoken and written) Hindi (Spoken).Good communication in English is an added advantage.Graduate in any stream.Prior customer service / call center / BPO experience preferred, but freshers can also apply.Basic computer knowledge (MS Office, email, CRM tools).Strong interpersonal and problem-solving skills.Ability to work in rotational shifts if required.Key Skills:Customer ServiceTelugu & Hindi Communication (Fluency)Problem SolvingPatience & EmpathyCall Handling & DocumentationJob Type: Full-timeBenefits:Provident FundWork Location: In person
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Hiring For B.B.A Freshers - Business Support Executive

Maersk Training Services India Private Limited

Invoice Processing Microsoft Excel Taxation Communication
Are you our new Business Support Services Intern?We offerThe Business support team manages the booking, certificate and invoice process for Maersk Training centres across the globe. Intern will support the invoice management team while gaining hands-on experience in Business Central (BC) and ADM systems. This is an excellent opportunity to learn end-to-end processes, develop analytical skills, and understand how invoice operations connect to broader business functions. The role includes structured training, mentorship, and exposure to process improvement initiatives.Key Responsibilities Assist in basic invoice validation and data entry under guidance Support document analysis for completeness and accuracy Help with invoice repricing and correction activities Maintain accurate records of processing activities Participate in daily team huddles and process discussionsWe are looking for Final year student or recent graduate in Commerce, Finance, Business Administration, or related field Strong attention to detail A basic understanding of financial documents and invoice workflows A proactive attitude with a willingness to learn and take initiative Familiarity with Microsoft Office tools, especially Excel is an added advantage
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Face-to-Face Interview For Process Specialist Jobs (Freshers)

Hyres

Voice Process International Non Voice Business Process Outsourcing BPO Operations Desktop Support IT Technical Support Engineer Troubleshooting Skills OS Installation Hardware Firewall Firewall Management Software Installation
ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397
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Support Technician Fresher

Cistron Systems private Limited

  • 0 - 2 yrs
  • 3.8 Lac/Yr
  • Chennai
Service Maintenance Call Monitoring Report Maintenance Call Logging
Roles and responsibilities: Receive service calls from the customers through IVR and lodge service complaints in our system. Allocate service calls received from the customers to the respected service managers. Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Ensure that the calls are assigned to the service engineers available where field service is required. Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.
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Female - Urgent Requirement For Customer Support Executive

Genxlead

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Vanagaram Chennai
Good Communication Skills Hindi Speaking Outbound Calling Customer Service Customer Care Customer Handling Customer Communication
OB DESCRIPTION:We are looking for an experienced Customer Service Representative to provide excellent customerservice and to promote this idea throughout the organization. The goal is to keep the departmentrunning in an efficient and profitable manner, to increase customer satisfaction, loyalty and retentionand to meet their expectations.ROLES AND RESPONSIBILITIES: Handle customer complaints provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Strong phone contact handling skills and active listening. Ability to multitask, prioritizes, and manages time effectively. Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is an added advantage.
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Opening For Hardware Engineer

Asc Industries

Hardware Engineering Computer Hardware Hardware Networking Software Installation Technician Activities Desktop Support Network Troubleshooting Hardware Support
As a Hardware Developer at IBM, you'll get to work on the systems that are driving the quantum revolution and the AI era. Join an elite team of engineering professionals who enable IBM customers to make better decisions quicker on the most trusted hardware platform in today's market.Your Role and ResponsibilitiesEnterprise Systems development Lab- part of ISDL, has Internship & Job opportunities in the Design & Development of Processors for IBM Mainframe & Power systems.If you have a degree in VLSI design or electronics and looking for building a career in hardware aspects of the processor development, have skills interested in the Processor core development, Logic Design, Analog circuits, Physical Design, Custom layout, Memory & Library characterization.Computer Science graduates interested in the design and development of algorithms to verify validate and debug the processor Architecture & Performance, Logic Design, Analog circuits, Physical Design, Custom layout, Verification, Pre & Post Silicon Validation, Memory & Library characterization & EDA tooling.IBM Systems development lab works on the development of latest generation processors that power the IBM Z Systems (Mainframe) & IBM Power Systems.The Enterprise Systems Development team in Bangalore is a microcosm of the global Systems development lab. As a member of the ESD team you will have an opportunity to work on the Design/ Verification/ Pre-Silicon Validation Physical design/ EDA Library/ Memory characterization/ Post silicon validation of the Processor chip that is being developed in the latest technologies of 5nm, 3nm & beyond.
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Hiring For Customer Care Executive

MrMed

  • 0 - 2 yrs
  • Chennai
Customer Support Customer Care Customer Service C Call Customer Relationship Customer Handling Cold Calling Outbound Calls Outbound Calling Health Care Healthcare Patient Relationship Outbound Sales Hindi E Hindi Speaking
About MrMed: MrMed is Indias largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more.https://www.mrmed.in/Key Responsibilities:Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.Build and maintain strong relationships with clients.Provide product information and guidance to customers, ensuring they understand benefits and usage.Stay updated on product offerings, industry trends, and competitor activities.Identify and target potential customers to drive sales growth.Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.Educate customers about new products and promotions.Assist customers with the order process, ensuring accuracy and efficiency.Escalate issues to team leads and persistent issues directly to senior management.Provide follow-up support to ensure customer loyalty and repeat business.Coordinate with logistics to ensure timely delivery of products.Address customer inquiries and resolve issues promptly to enhance customer satisfaction.Ensure a thorough understanding of their needs and effective resolution of their concerns.Demonstrate a temperament for handling customers with care and in a clear and convincing manner.Qualifications0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)Bachelor's degree in business, pharmacy, or related field (preferred).Proficient in CRM software and Microsoft Office Suite.Previous experience in sales, preferably in the pharmaceutical or healthcare sector.Ability to persuade effectively and demonstrate empathy towards customersFluency in Hindi is mustExcellent communication and interpersonal skills.Strong organizational and time management abilities.
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Customer Care Representative (0-6 Years) (Female Only)

Clarity App

Communication Human Resource Intern Customer Relationship Voice Process Customer Service Outbound Calling Inbound Voice Process Customer Calling Good Communication English Language Customer Support Outbound Sales Inbound Process
Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old
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Customer Support Executives

Innovsource

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Guindy Chennai
Customer Service D Data Management
Company Name: InnovsourcePosition:- Customer Support ExecutivesRole :- Resolving the customer queriesLanguages:- Hindi and English MustAge:- 19 above and 30 belowGender:- Male / FemaleSalary 18-20k NTHQualification: Any GraduationExperience:- Fresher/ Experience Work Location:- Chennai
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Opening For Customer Support Executive

Summit Works

Customer Relationship Customer Care Customer Support Call Center Customer Handling Customer Service Outbound Calling Customer Communication Cold Calling Hindi
Key Responsibilities: Maintain client confidentiality. Providing timely MIS Increasing the number of investors. Handling Inbound calls from investors. Ability to maintain quality of work. Ability to adapt and acquire knowledge/skill.Key Skills Required: Excellent command on English/Hindi language both verbal and written. Knowledge of other languages will be an added advantage. Strong communication skills - convey information effectively. The ability to listen to and understand information and ideas. Team player. Independent thinker who takes initiative and exercises a certain degree of creativity and latitude. Planning and Target Oriented. Interacting in a professional manner with customers. Good to have: Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Analytical and methodical approach to problem solving
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IT Support Technician

Consulttrinity Services Pvt Ltd

  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Siruseri Chennai
IT Support Admin Coordinator
We are seeking IT Asset Management Coordinator candidates for a position with a six-day work week, Monday through Saturday, based in our office at Siruseri, Chennai.Salary -1.44 LPA (per month Inr 12,100 take home -9,500) if you are interested kindly share your updated resume IT Asset Management CoordinatorFresherSiruseri, ChennaiWork from OfficeDate of joining:26th Feb 2024Available for Face to face discussion Maintaining the organizations entire IT asset status which covers Hardware Management including employee workstations, laptops, mobile devices, etc. Evaluate the organizations asset requirements and coordinate their procurement with proper forecast from HR Team. Mapping of IT assets to the associates and disposal of assets throughout the organization. Coordinate and recover assets from associates leaving the organization in order to process his/her IT Clearance. Asset Label / Sticker provisioning as and when required. Preparing a monthly asset dashboard.
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Urgent Requirement For Customer Service Officer

Airlines Recruitment Services

Telecaller Chat Process Email Support Executive Customer Care Executive
Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off
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Service Desk Coordinator

Quadsel Systems Pvt Ltd

  • 0 - 1 yrs
  • 1.0 Lac/Yr
  • Chennai
Quotations Service Desk Coordinator
Hiring for 2 Service Desk Coordinator Jobs in Chennai,Quotations, for Freshers,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Quotations etc.
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Customer Support Executive

Bencos Research Solutions Pvt Ltd

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Chennai
Customer Service Customer Care Customer Support Walk in
Roles and Responsibilities:1. Handles customer inquiries through Live Chat communications in a professional manner.2. Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.3. Coordinates with other teams based in different locations that share similar objectives.4. Be proactive and take initiative to explore and learn the products that we offer.5. Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.6. Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.7. Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.8. Follow up on unresolved inquiries through emails, calls, etc.9. Complete logs, records, and daily shift handover reports.10. Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.11. Required Candidate profile12. Must be fluent in Sinhala and Tamil language in both written and verbal communications.13. Ability to communicate in English and/or Other Languages is an advantage.14. Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.15. Experience in the iGaming industry is a huge advantage.16. Must possess a positive attitude and can take constructive criticism.17. Must be coachable and show willingness to learn.18. Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.19. Must be a capable multi-tasker without sacrificing efficiency and accuracy.20. Must be flexible, willing to work in shifting schedules including graveyard shift.Salary will be refreshed post 6 months training periodDrop Facilities available for night shiftQuarterly Bonus options availableFunctional Area Customer Success, Service & OperationsRole Category :Non Voice Chat
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Freshers & Experience || Full Time || Customer Care Executive

Maria Enterprises

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Valasaravakkam Chennai
MS Office Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Email Support
We are hiring :Customer Support Executive for Airport Ground staffM/FAge - 18 to 25 yrsFreshers Qualification : HSC/Any degreeMust have fluent English Languages Known : Tamil, EnglishAttractive salaryInterview Date : 1st round : 4th December, 2025 (Telephonic Interview)2nd round : 6th December 2025 ( Direct if selected in 1st round)Timing : 10am Venue : Valasarawalkam, chennaiC.No : 8637478633Mail ur cv : mariaenterprises022@gmail.comImmediate joining
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Freshers For Customer Support Executive - Chennai

Munssi AI

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Female
  • Thiruninravur Chennai
Customer Relationship Customer Care Customer Support Customer Service Customer Handling Telephone Handling Good Communication Skills BPO Voice Domestic BPO Chat Support Cold Calling
As a Customer Support Executive, you will play a vital role in ensuring our customers receive top-notch support and assistance. You will be the first point of contact for our clients, helping them with their inquiries and resolving issues efficiently.**Key Responsibilities:**- **Customer Assistance:** Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.- **Issue Resolution:** Identify and troubleshoot problems faced by customers, ensuring a quick and effective resolution to enhance their experience.- **Feedback Collection:** Gather customer feedback regarding their experiences, which will help improve service quality and identify areas for improvement.- **Documentation:** Maintain accurate records of customer interactions and transactions to ensure efficient follow-up and compliance.- **Collaboration:** Work closely with other teams to resolve complex customer issues or coordinate service enhancements as needed.**Required Skills and Expectations:**- Strong communication skills are essential for understanding customer needs and conveying information clearly.- A problem-solving mindset to address customer issues effectively and efficiently.- Proficiency in using computer systems and software for logging customer inquiries and managing support requests.- A degree in fields such as B.B.A, B.Com, B.Pharma, B.Sc, or B.E, or relevant professional qualifications indicate a foundational understanding of business practices.- A positive attitude and a strong commitment to customer service, with the ability to work collaboratively in a team environment.- Female candidates are preferred for this position. If you are passionate about helping customers and enjoy working in a dynamic environment, we would love to hear from you!
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Looking For Customer Support Representative (Female Only)

Genxlead

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Vanagaram Chennai
Hindi Speaking Good Communication Skills Other Regional Languages Customer Care Customer Handling Outbound Calling Customer Relationship Customer Service Voice Process English Language Good Communication Customer Calling
OB DESCRIPTION:We are looking for an experienced Customer Service Representative to provide excellent customerservice and to promote this idea throughout the organization. The goal is to keep the departmentrunning in an efficient and profitable manner, to increase customer satisfaction, loyalty and retentionand to meet their expectations.ROLES AND RESPONSIBILITIES: Handle customer complaints provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Strong phone contact handling skills and active listening. Ability to multitask, prioritizes, and manages time effectively. Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is an added advantage.
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