Support Technician Fresher

Cistron Systems private Limited

0 - 2 Years
2 Openings
2.0 - 3.8 Lac/Yr
Face-to-Face interview
Chennai

Key Skills

Service Maintenance Call Monitoring Report Maintenance Call Logging

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Job Description

Roles and responsibilities:

� Receive service calls from the customers through IVR and lodge service complaints in our system.

� Allocate service calls received from the customers to the respected service managers.

� Co-ordinate with the service managers in getting the customers�� needs met as per the calls and get the calls closed as per TAT.

� Ensure that the calls are assigned to the service engineers available where field service is required.

� Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.

� Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

� Maintain TAT for all calls.

� Follow up and keep a track of AMC and CMC of the customers with service team.

� To get feedback from the customers post service closure.

� TO make report on spares, service, AMC & CMC income.

� To provide AMC, CMC and warranty lost data.

� To provide details of delayed calls and engineer��s performance.