Support Technician Fresher

Cistron Systems private Limited

0 - 2 Years
2 Openings
2.0 - 3.8 Lac/Yr
Face-to-Face interview
Chennai

Key Skills

Service Maintenance Call Monitoring Report Maintenance Call Logging

Apply

Job Alert Similar Jobs Share

Job Description

roles and responsibilities:

� receive service calls from the customers through ivr and lodge service complaints in our system.

� allocate service calls received from the customers to the respected service managers.

� co-ordinate with the service managers in getting the customers�� needs met as per the calls and get the calls closed as per tat.

� ensure that the calls are assigned to the service engineers available where field service is required.

� co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.

� co-ordinating with ho (head office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.

� maintain tat for all calls.

� follow up and keep a track of amc and cmc of the customers with service team.

� to get feedback from the customers post service closure.

� to make report on spares, service, amc & cmc income.

� to provide amc, cmc and warranty lost data.

� to provide details of delayed calls and engineer��s performance.