Freshers For Customer Support Executive - Chennai

As a Customer Support Executive, you will play a vital role in ensuring our customers receive top-notch support and assistance. You will be the first point of contact for our clients, helping them with their inquiries and resolving issues efficiently.

**Key Responsibilities:**

- **Customer Assistance:** Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.

- **Issue Resolution:** Identify and troubleshoot problems faced by customers, ensuring a quick and effective resolution to enhance their experience.

- **Feedback Collection:** Gather customer feedback regarding their experiences, which will help improve service quality and identify areas for improvement.

- **Documentation:** Maintain accurate records of customer interactions and transactions to ensure efficient follow-up and compliance.

- **Collaboration:** Work closely with other teams to resolve complex customer issues or coordinate service enhancements as needed.

**Required Skills and Expectations:**

- Strong communication skills are essential for understanding customer needs and conveying information clearly.

- A problem-solving mindset to address customer issues effectively and efficiently.

- Proficiency in using computer systems and software for logging customer inquiries and managing support requests.

- A degree in fields such as , , ma, , or , or relevant professional qualifications indicate a foundational understanding of business practices.

- A positive attitude and a strong commitment to customer service, with the ability to work collaboratively in a team environment.

- Female candidates are preferred for this position.

If you are passionate about helping customers and enjoy working in a dynamic environment, we would love to hear from you!

• Experience

  0 - 5 Years

• No. of Openings

  20

• Education

  Graduate (B.B.A, B.Com, B.Pharma, B.Sc, B.Tech/B.E, Professional Degree, Certificate/Diploma/Others)

• Role

  Customer Support Executive

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  VCT apartments,Thiruvendkar nagar, Thiruniravur