Customer Support Executive

Bencos Research Solutions Pvt Ltd

Roles and Responsibilities:

1. Handles customer inquiries through Live Chat communications in a professional manner.

2. Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.

3. Coordinates with other teams based in different locations that share similar objectives.

4. Be proactive and take initiative to explore and learn the products that we offer.

5. Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.

6. Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.

7. Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.

8. Follow up on unresolved inquiries through emails, calls, etc.

9. Complete logs, records, and daily shift handover reports.

10. Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.

11. Required Candidate profile

12. Must be fluent in Sinhala and Tamil language in both written and verbal communications.

13. Ability to communicate in English and/or Other Languages is an advantage.

14. Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.

15. Experience in the iGaming industry is a huge advantage.

16. Must possess a positive attitude and can take constructive criticism.

17. Must be coachable and show willingness to learn.

18. Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.

19. Must be a capable multi-tasker without sacrificing efficiency and accuracy.

20. Must be flexible, willing to work in shifting schedules including graveyard shift.

Salary will be refreshed post 6 months training period

Drop Facilities available for night shift

Quarterly Bonus options available

Functional Area Customer Success, Service & Operations

Role Category :Non Voice Chat

Experience : 0 - 1 Years

No. of Openings : 5

Education : Higher Secondary, B.A

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India