Face-to-Face For Customer Support Executive Jobs (Freshers)

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in Najafgarh. This role is crucial in providing excellent customer service and ensuring customer satisfaction.

Key Responsibilities:

- Respond to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, providing answers and solutions to their questions and concerns.

- Resolve Issues: Identify customer problems and resolve them quickly, keeping the customer informed throughout the process.

- Maintain Customer Records: Update and maintain customer information in our system to ensure accurate records and follow-up.

- Provide Product Knowledge: Share detailed information about our products and services, assisting customers in making informed decisions.

- Follow Up with Customers: After resolving their issues, reach out to customers to ensure their satisfaction and gather feedback for improvement.

- Collaborate with Team Members: Work closely with your peers and other departments to share insights and enhance overall customer experience.

Required Skills and Expectations:

- Candidates must be female and have completed at least the 12th grade.

- Strong communication skills are essential, with the ability to speak clearly and effectively with customers.

- Basic computer skills, including familiarity with MS Office and customer relationship management (CRM) software, are required.

- A friendly and patient demeanor is expected, as you will be interacting with diverse customers.

- Previous experience in customer support is a plus, but not mandatory; all freshers are welcome to apply.

- Candidates should exhibit a strong desire to help others and a dedication to providing exceptional service.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Export - Import / Trading

• Gender

  Female

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Mobile Allowance, Internet Allowance

• Face Interview Location

  1A, dindarpur najafgarh near radha Swami ashram