Relationship Executive Fresher Jobs in Okhla

Roles & Responsibilities* Build and maintain strong relationships with clients.* Communicate with clients through calls, emails, and messages.* Handle client queries and provide timely support.* Assist in lead generation and business development activities.* Follow up with potential and existing clients.* Prepare basic reports, presentations, and documents.* Create simple marketing creatives and presentations using Canva.* Maintain client records and MIS using MS Office.* Coordinate with internal teams for smooth client servicing.* Achieve assigned targets and contribute to overall business growth.

We are seeking a dedicated Customer Care Executive to join our team in Okhla. The ideal candidate should have a strong commitment to providing excellent service to our customers.Key Responsibilities:- Respond to Customer Queries: Handle incoming calls, emails, and messages from customers to address their questions or concerns in a timely and professional manner.- Provide Product Information: Offer detailed information about our products and services to help customers make informed decisions.- Resolve Issues: Identify and resolve customer issues or complaints by following established procedures, ensuring customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions using our database system for future reference.- Collaborate with Team Members: Work closely with other team members to ensure a seamless customer experience and share insights on customer feedback.- Follow Up with Customers: Reach out to customers as needed to ensure their issues are resolved and they are satisfied with our services.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is crucial to establish trust and rapport. Basic computer skills, including proficiency in Microsoft Office applications, are necessary for managing customer data. Attention to detail, patience, and the ability to work well under pressure in a fast-paced environment are essential. A positive attitude and a willingness to learn will contribute to success in this role.

outbound calls , customer satisfaction & support

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