Responsibilities Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.Identifying promising prospects through cold-calling, networking, and customer referrals.Ensuring that all sales administration and customer service activities run smoothly.Providing overall guidance to newly-recruited Sales Representatives.Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.Analyzing sales metrics to determine whether current sales strategies are effective.Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.Relationship ManagerResponsibilities for Relationship ManagerCreate and enforce plans that will help meet the needs of customersBuild long-term relationships with clients and customersWork quickly to address and resolve customer issuesNotify the sales team of new sales and cross-selling opportunitiesBecome familiar with the competition to stay ahead of themEncourage high-sales and good customer service practicesCreate strategies and work with clients to boost their brandHelp promote and maintain a positive company image.