Process Trainer Job Vacancies in Mumbai

Required Process Trainers . People with 1-3 years of experience in BFSI sales training with Domestic BPOs. Excellent communication skills. Knowledge of training platforms and ability to prepare training dashboards.

Roles & Responsibilities: The person will be responsible for working on booking or reservations enquiry received through calls/chats by customer. Should be responsible to help the customer in packaging and planning for their holidays/ stays. Taking Inbound Reservation booking for the resorts and properties for Indian as well as international clients.Achieving assigned targets aggressively by tapping on the leads appropriately and with strong follow up.Creating a good rapport with the client and maintaining the same.Confirming the status of Clients bookings or reservations as well as ensuring smooth cancellation process.Communicating effectively with the Customers and timely updating them the status of booking.Processing room reservations in tandem with the guest query.Reconfirmation of the reservations either by call or email.Skills and Job Requirements:Male/Female candidates can apply.Should be comfortable to work in Rotational shift, including Saturdays and Sundays and holidays.Rotational weekly off on Monday /Tuesday / WednesdayMust have strong zeal, will power and aggressive approach to chase and crack the target.Applicant should be a Graduate.Freshers / Experienced with Excellent spoken as well as written communication skills.Smart, well versed in English.Experience: 1 to 3 years in Tele Sales BackgroundPreverbally from Hospitality/ Travel booking Industry.

Title: Service EngineerJob Location - Borivali, MumbaiQualification: BE - Electrical & ElectronicsExperience: Diploma 1-2 years work Exp or BE FresherPosition Summary:This job involves commissioning of CNC plasma cutting systems at customer facilities,including -system installation, cutting process development, CNC programming,troubleshooting, customer training, documentation, and other learning programming tool.Qualifications required:Must have the ability to read and interpret electrical and mechanical prints.Ability to read and interpret electrical and electronic symbols.Ability to use common hand tools, Digital Volt Meter and oscilloscope.Ability electrical troubleshooting skills.PC literate in MS Office applications.Good verbal and written communication skills are required.Behavioural skills required include: Strong interpersonal skills, Team oriented,Ability to work independently with little supervision, Willing to travel,Ability to maintain a high level of customer satisfaction and respectMust maintain and update customer project filesPhysical demands: Work is usually a mix of sedentary and walking.Work environment: Work is usually a mix of sitting, standing, and walking.

We are looking for a trainer who can conduct training in any one or more of the topics mentioned below:1. Java Full Stack2. Software Testing3. Machine Learning (Python)4. Robotic Process Automation (RPA)5. Big Data

Team development responsibilities Support team members in their daily tasksDeliver training on the job Discuss & set personal targets with each team member Monitor team: their behaviour to customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss teams performance (quality of their services, mistakes, productivity) with Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one on ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise with Manager Discuss or escalate daily issues and report Day Summary to Manager Ensure teams effective functioning Manage team members daily schedules and ensure assigned tasks are completed Supervise attendance and ensure time adherence by all team members Monitor Calls & Delegate cases as appropriate Coach and mentor team members to grow in their roleJob Requirment :2-3 years of minimum experience in the respective travel industry or at similar position Preferred: Graduation or masters degree in Tourism, Business Administration or relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Team player Fluent in English - any additional language will be considered a plus Windows, MS Office, Google Applications (expert)

Executive - Customer Care - Voice & Chat Process - Data Entry - BPO* Tech Support process Non Voice* Customer Support Online* Backend Executive Support* Should have good communication skills* 12th Pass & Any Graduate* No Sales Job