Quality Monitoring Job Vacancies in Mumbai

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

NEED TO HANDLE OFFICE AND SITE, RELATED TO CONSTRUCTION WORKS

Civil Site Supervisor for Civil Activities in an Electrical Contract is responsible for overseeing and managing all civil construction aspects within an electrical project, ensuring proper site preparation, trenching, backfilling, concrete works, and other civil-related tasks are completed on time, within budget, and to the required quality standards, while coordinating closely with the maintenance team and authorities to facilitate smooth project execution and compliance with safety regulations/ work standards.

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

Hiring #QualityAnalystWith minimum 1 year international BPO experience as QAPackage:CTC 4.75LPARelocation acceptable from any part of IndiaJob Location: Malad - MumbaiWhatsApp HR- IT Brisk

Requirements:Should have minimum. 2yrs + experienced in Tele calling. Insurance experience will be greatMust speak read & write English, Hindi & MarathiMust have knowledge of excelAtleast 1yr stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasons.Qualification: Should be Graduate & aboveShift Timings Day Shift 9:30 am -7 pmSalary range: 18k- 25k (Nego)Weekly off: 1st Saturday and All SundaysAge 24 - 28yrsRecruitment Manager

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

2 to 6 year of experience in manual testing experience in web-based and standalone applications Experience developing, documenting and implementing quality assurance standards Strong knowledge of QA methodology and tools Strong experience with cross-browser and cross-platform testing (PC, mobile and tablet) Strong experience in email and ad unit testing Demonstrated analytical and problem-solving skills Experience writing new test cases based on requirements Demonstrated positive, results-oriented attitude Excellent communication skills, both written and verbal Ability to work independently and efficiently Experience of Jira is an added advantage

Monitoring callsAssess agent performanceThe improvement of overall process performanceThe improvement of call, voice, and email quality made by executivesReduction of agent attritionHighlighting areas of risk within your businessIdentifying and addressing potential customer interaction issuesIncreased customer satisfaction and improved closures

Looking for QA profile in MumbaiMinimum 2 years in testing profile. Manual , automation Software Testing of web , Mobile , desktop Automation experience at Unit, API and UI level with open source tool Like selenium Driver.Load testing J Meter or any other Tool.Strong interpersonal, written and oral communication skills.Strong knowledge of Writing test scenarios, test cases and execution.

The Role:The Content & Training Associate/Sr. Associate is responsible for designing the content and smoothmanagement of the entire facilitator life cycle to ensure Antarangs program goals are met.The role includes building & managing digital learning material, technological tools for the coreprograms & engaging facilitators by becoming a mentor & guide so that they excel in achievingstudent outcomes.Major responsibilities: Design and create curriculum & content for various stakeholders (Grade 9-12/Parents/etc) acrossgeographies for the WhatsApp Bot Using the software, create content to use the WhatsApp Bot Liaise with internal and external stakeholders for data monitoring, analysis and support. Example:work with Monitoring and Evaluation Team for Dashboard Creation; with Operations Team tosupport reach and expansion; coordinate with tech vendors & translators Analyze data and present insights to increase effectiveness of the bot Improve user experience of the Bot through feedback loop generation and problem solving Conduct multiple user tests to enhance design to increase user traffic and retention Manage the WhatsApp Intern Design and create content for digital learning of students. Example: Posters, Videos, ExplorationMaterials, etcProfile Requisites: Graduate with 1-2 years of experience; Computers (Coding) or Digital Content Creationexperience preferred Good communication skills and strong problem-solving ability Comfortable with primary and secondary research to develop content and test products Passionate about working in and working for the youth from lower economic backgrounds & incommunities Good analytical skills and attention to detail Complete ease in using the Microsoft office suite Flexibility to work odd hours young adults keep strange timings!