Team Leader

Coppergate

Team development responsibilities Support team members in their daily tasks

Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behaviour to customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss teams performance (quality of their services, mistakes, productivity) with Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one on ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise with Manager Discuss or escalate daily issues and report Day Summary to Manager Ensure teams effective functioning Manage team members daily schedules and ensure assigned tasks are completed Supervise attendance and ensure time adherence by all team members Monitor Calls & Delegate cases as appropriate Coach and mentor team members to grow in their role

Job Requirment :

2-3 years of minimum experience in the respective travel industry or at similar position Preferred: Graduation or masters degree in Tourism, Business Administration or relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Team player Fluent in English - any additional language will be considered a plus Windows, MS Office, Google Applications (expert)

Experience : 2 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India