Process Leader Female 12th Pass Jobs in Navi Mumbai

Greetings Univertec Solutions Job Title: Team Lead (Collections)Location: Navi Mumbai (Mahape)Salary -20,000 to 25,000 per monthEligibility Criteria1. Should know throughput calculation like attrition, shrinkage.2. Should have handled minimum 15 to 20 agents as team lead.3. Should handle the team weekly reviews and encourage team to meet organizational goals .4. Responsible for staff retention within the team.5. Should be aware of KRAS, KPIS.6. Should be from collection background handling financial products (Insurance, PL, other loans etc)7. Should have Role Experience: Minimum 1 -2 Years Nil-Pause.Interview Timings:10 am to 5 pm (Monday - Saturday)Interview Location: Univertec Solutions 1103-06, Technocity IT Premises, Sector X- 5/3, T.T.C. Industrial Area, Mahape, Navi Mumbai,

A. Acquisition - New Donor GrowthDrive daily, weekly, and monthly donor acquisition targets.Develop strategies to acquire new donors through field campaigns, telecalling, digital campaigns, face-to-face fundraising, corporate partnerships, and other channels.Ensure the team consistently achieves acquisition targets for new donors and recurring contributors.Monitor lead conversion, donor onboarding, and campaign productivity.Identify new opportunities, locations, and channels to improve acquisition numbers.Ensure quality donor acquisition with accurate donor information and successful payment mandates.Conduct regular performance reviews and implement corrective action plans.B. Retention - Existing Donor ManagementDevelop and implement strategies to improve donor retention and reduce donor attrition.Drive renewal, repeat donations, and recurring donation continuity.Ensure timely donor engagement through calls, messages, emails, and personalised communication.Identify reasons for donor dropouts and develop strategies to win back inactive donors.Monitor payment failures, mandate cancellations, and missed instalments.Improve donor satisfaction, trust, and long-term engagement.Work closely with the donor servicing team to resolve complaints and donor concerns.C. Team Leadership & Performance ManagementLead, motivate, and manage the Acquisition and Retention team.Set individual and team-wise daily, weekly, and monthly targets.Conduct morning briefings, performance reviews, and end-of-day assessments.Monitor employee productivity, conversion ratios, and target achievement.Coach team members on donor communication, objection handling, and closing techniques.Identify low performers and implement structured performance improvement plans.Build a performance-driven and accountable team culture.D. MIS, Reporting & AnalyticsMaintain daily, weekly, and monthly performance dashboards.Track acquisition, retention, attrition, renewal, and revenue numbers.Analyse donor conversion ratios and channel-wise performance.Identify gaps against targets and implement immediate corrective measures.Present performance reports and action plans to senior management.Ensure accurate data entry and reporting through CRM and other tracking systems.E. Process & Quality ManagementEnsure ethical fundraising practices and transparent donor communication.Maintain quality standards during donor acquisition and retention activities.Ensure compliance with organisational policies and applicable fundraising regulations.Monitor call quality, donor feedback, and team discipline.Standardise best practices and improve operational efficiency.

Company Name:- Finmech Business ServicesJob Title: Team Leader - Credit Card Sales Process - ICICI Bank Location: [Ghansoli]Job Type: Full-time(10-7)Salary:- 20k - 28kKey Responsibilities:1. Lead and manage a team of sales agents2. Achieve sales targets and performance metrics3. Monitor and analyze sales metrics.4. Develop and implement sales strategies and process improvements5. Conduct training and coaching sessions for agents6. Handle customer escalations and resolve issues7. Collaborate with clients to understand requirements and preferences8. Ensure compliance with company policies and procedures9. Manage team performance, attendance, and productivity10. Provide feedback and performance evaluationsRequirements:1. 6 months+ of experience in sales, preferably in BPO2.Strong leadership, communication, and interpersonal skills3.Ability to motivate and manage a team4.Analytical and problem-solving skills5.Familiarity with sales software and tools.What We Offer:1. Competitive salary and incentives2. Opportunities for growth and development3. Dynamic work environment4. Recognition and rewards for outstanding performance

Business Development Executive and Team Leader for United Kingdom Sales process (From. Cold calling To Closing Achieving Personal targets and Team targets)You can easily make good commission better than average.Payments solutions & Funding Solutions are integral part of any business and we take pride in offering best deals for small & medium size business and save them from being over charged and try and source funds for them from reputed lenders.We need passionate people who have zest to make money and have a dream to be successful.1. What is your role all about?Business Development Executive and Team Leader representative manages and negotiate with potential clients, garnering their support for the company. To be effective in this position must consistently achieve sales targets and generate new business.2. Who do you call?We will provide you with DATA and CRM access who to call.3. What will you sell?You will sell world class affordable payment solutions from Chip & PIN, e-Commerce, over the phone payments. And Funding Solutions. (Mainly merchant cash Advance.)4. Will you get training?Yes, go through the training process which will equip you with the right knowledge of the product.5. Is there any salary or bonus or other Expense?As mentioned more commission on achieving personal sales targets, overriding commission on team targets & performance bonus. More you or your team sell more you earn.6. If you perform well, what progression do you get?We are a young company which has a lot of potential to grow. You can increase your team from 5 to 10 and manage them. Get overridings on their commission. And Get extra incentive & bonus if you hit your target and KPIs7. Desirable Skills? Excellent communication skills Excellent in English-speaking skills. Experience in Cold Calling UK Process MUST Experience to manage a team in BPO Experience in tele sales Be able to achieve targets and meet deadlines Sound planning & time management skil