Looking For Process Team Leader

A. Acquisition - New Donor Growth

Drive daily, weekly, and monthly donor acquisition targets.

Develop strategies to acquire new donors through field campaigns, telecalling, digital campaigns, face-to-face fundraising, corporate partnerships, and other channels.

Ensure the team consistently achieves acquisition targets for new donors and recurring contributors.

Monitor lead conversion, donor onboarding, and campaign productivity.

Identify new opportunities, locations, and channels to improve acquisition numbers.

Ensure quality donor acquisition with accurate donor information and successful payment mandates.

Conduct regular performance reviews and implement corrective action plans.

B. Retention - Existing Donor Management

Develop and implement strategies to improve donor retention and reduce donor attrition.

Drive renewal, repeat donations, and recurring donation continuity.

Ensure timely donor engagement through calls, messages, s, and personalised communication.

Identify reasons for donor dropouts and develop strategies to win back inactive donors.

Monitor payment failures, mandate cancellations, and missed instalments.

Improve donor satisfaction, trust, and long-term engagement.

Work closely with the donor servicing team to resolve complaints and donor concerns.

C. Team Leadership & Performance Management

Lead, motivate, and manage the Acquisition and Retention team.

Set individual and team-wise daily, weekly, and monthly targets.

Conduct morning briefings, performance reviews, and end-of-day assessments.

Monitor employee productivity, conversion ratios, and target achievement.

Coach team members on donor communication, objection handling, and closing techniques.

Identify low performers and implement structured performance improvement plans.

Build a performance-driven and accountable team culture.

D. MIS, Reporting & Analytics

Maintain daily, weekly, and monthly performance dashboards.

Track acquisition, retention, attrition, renewal, and revenue numbers.

Analyse donor conversion ratios and channel-wise performance.

Identify gaps against targets and implement immediate corrective measures.

Present performance reports and action plans to senior management.

Ensure accurate data entry and reporting through CRM and other tracking systems.

E. Process & Quality Management

Ensure ethical fundraising practices and transparent donor communication.

Maintain quality standards during donor acquisition and retention activities.

Ensure compliance with organisational policies and applicable fundraising regulations.

Monitor call quality, donor feedback, and team discipline.

Standardise best practices and improve operational efficiency.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Process Team Leader

• Industry Type

  NGO / Social Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Nano Wing, Fatasia Business Park, Vashi