Job Description: Strong understanding of products and services (specifically banking) Incorporates product knowledge into internal and external customer communications Demonstrates knowledge of insurance and claims industry Understands who to go to for additional information Understands processes, workflows and policies Communicates in a timely and effective manner (verbally and written) Understands priorities and objectives to ensure all deadlines are met Claims Management: Understand how handles claims for banking clients, including the process for reporting, investigating, and resolving claims related to various banking products and services. Risk Management: Have knowledge of the risk management solutions provided to help banking clients identify, assess, and mitigate risks associated with their operations, such as fraud, cybersecurity, and compliance. Insurance Programs: Understand the insurance programs offered to banking clients, including coverage for property and casualty, liability, professional indemnity, and other specialized insurance products tailored to the banking industry.Desired Candidate profile: Good Insurance Knowledge mandates a good understanding of general claims processing and insurance concepts Strong Excel skills for calculation/tracking purposes (e.g., pivot tables, complex formulas, data mining, etc.) Strong communication skills (written & oral)Shift: Night Shift (9 pm 6 am) (Night shift allowance 500 per night)Work mode: Hybrid