job description:
• strong understanding of products and services (specifically banking)
• incorporates product knowledge into internal and external customer communications
• demonstrates knowledge of insurance and claims industry
• understands who to go to for additional information
• understands processes, workflows and policies
• communicates in a timely and effective manner (verbally and written)
• understands priorities and objectives to ensure all deadlines are met
• claims management: understand how handles claims for banking clients, including the process for reporting, investigating, and resolving claims related to various banking products and services.
• risk management: have knowledge of the risk management solutions provided to help banking clients identify, assess, and mitigate risks associated with their operations, such as fraud, cybersecurity, and compliance.
• insurance programs: understand the insurance programs offered to banking clients, including coverage for property and casualty, liability, professional indemnity, and other specialized insurance products tailored to the banking industry.
desired candidate profile:
• good insurance knowledge mandates a good understanding of general claims processing and insurance concepts
• strong excel skills for calculation/tracking purposes (., pivot tables, complex formulas, data mining, etc.)
• strong communication skills (written & oral)
shift: night shift (9 pm – 6 am) (night shift allowance 500 per night)
work mode: hybrid