Education: Graduate in any discipline OR 12th Std from English mediumWork location: Pimpri, PuneIndustry: IT Software Products / SaaSExperience: 1-3 YearsKey ResponsibilitiesGenerate B2B leads through LinkedIn, social media, bulk email, Whats-App campaigns and corporate tele-calling.Identify and connect with corporate decision-makers and potential customers.Qualify and nurture leads by verifying customer/company information and requirements.Understand customer needs and identify bottlenecks, challenges and inefficiencies in traditional working processes.Explain relevant software solutions and communicate their business benefits and value.Arrange and coordinate software/product demos with prospective customers.Conduct timely customer follow-ups through calls, email and Whats-App.Prepare/share quotations and proposals and coordinate order processing.Maintain accurate CRM records, lead status and sales reports.Build strong customer relationships and generate references/referrals.Achieve assigned lead generation, demo, conversion and sales targets.Required SkillsExcellent English communication and interpersonal skills.Strong convincing, negotiation and sales conversion ability.Good knowledge of LinkedIn, email and Whats-App lead generation.Strong follow-up and customer relationship management skills.Target-oriented, confident, proactive and self-motivated.Experience in B2B / IT Software / SaaS sales will be preferred.Compensation: Salary + Performance-Based Sales Incentives
Key Result Areas (KRAs):1. Responsible for planning, implementing and directing the sales activities of the company in adesignated area to achieve sales objectives2.Telugu & Kannada language candidates are more preferable with good english proficiency3 . Develop a sales strategy to achieve organizational sales goals and revenues4. Sales Closure of hair and skin clients5. Responsible for driving consultation to Location allotted6. Develop and implement new sales initiatives, strategies and programs.7. Contacting potential client via email or phone to establish rapport and set up meetings8. Developing sales goals for the team and ensuring they are met9. Negotiating on phone, email or in-person10.To provide report and feedback to upper management about what is and is not working11.To provide detailed report and feedback to upper management12.Extensive Follow-up for the Clients allotted13.Giving client good client experience
Company Overview:We are a dynamic domestic Business Process Outsourcing (BPO) company specializing in providing exceptional customer service and sales solutions to our clients. As a Call Center Agent, you will play a pivotal role in delivering outstanding customer experiences and driving business growth through inbound and outbound calling campaigns.Job Title:Call Center Agent (Inbound & Outbound)Location:[City, State]Job Type:Full-time / Part-timeJob Summary:As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls in a courteous, timely, and professional manner. You will provide accurate information about products, services, and resolve customer inquiries and issues to ensure customer satisfaction and retention. Additionally, you will actively promote products and services to meet sales targets and contribute to the overall success of the campaigns.Responsibilities:Handle inbound calls from customers regarding product inquiries, service questions, and general customer support issues.Make outbound calls to prospective customers to promote products, services, and upsell/cross-sell opportunities.Provide accurate information and timely resolution to customer inquiries and issues.Maintain a high level of professionalism and customer service at all times.Achieve productivity standards and goals while maintaining the highest level of quality service.Follow communication scripts and procedures when handling different topics.Identify and escalate priority issues per client specifications.Document all call information according to standard operating procedures.Requirements:Excellent verbal and written communication skills in English.Proven customer support experience or experience as a call center representative.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task,