Outbound Process Job Vacancies in Kolkata

We are seeking a dedicated Customer Service Representative to join our team in Kolkata. This full-time role requires a commitment to providing excellent support and assistance to our customers, ensuring their needs are met effectively.nnKey Responsibilities:n- Responding to Customer Inquiries: Address customer questions and concerns through various communication channels, ensuring clarity and satisfaction in every interaction.n- Problem Resolution: Identify and resolve customer issues efficiently, demonstrating empathy and patience while working towards a satisfactory solution.n- Product Knowledge: Maintain a strong understanding of our products and services to better assist customers and provide accurate information.n- Documentation: Keep accurate records of customer interactions and feedback to help improve service delivery and customer satisfaction.nnRequired Skills and Expectations:nCandidates should have 1 to 2 years of relevant experience in customer service and must have completed at least their 12th grade education. Strong communication skills in English and the local language are essential for effective interaction with customers. The ideal candidate will be compassionate, patient, and proactive in addressing customer needs. A positive attitude and the ability to work well in a team are also important, as this position requires collaboration with colleagues to enhance overall service quality. This role is office-based, so applicants must be willing to work from the office in Kolkata.

Telecalling Executive - EMI Collections (Kolkata)Career Align Workforce is hiring Telecallers for an authorised BFSI partner (SBI, Bajaj Finserv, IDFC FIRST Bank, Tata Motors).* Role: Call retail loan defaulters, recover overdue EMIs, confirm payment dates, and guide customers on maintaining CIBIL scores.* Timings & Salary: 10:00 AM - 7:30 PM (Day Shift) 10,000 - 16,000/month + incentives.* Eligibility: 12th Pass or Graduate; fluent in Bengali & Hindi; freshers or experienced.* Fee: 100% Free Placement (Zero Candidate Fee).

Position: Telesales RepresentativeProcess:UK: Energy Sales ProcessAustralia: Energy, Broadband Sales ProcessWe are looking for:Candidates with relevant UK/Australian sales process experienceExcellent English communication skillsStrong sales and convincing abilitiesTarget-oriented professionals with a passion for achieving resultsEmployee Benefits:Attractive salary packagePF & ESIC benefitsMonthly attendance bonusDaily performance incentivesMonthly performance incentivesTarget achievement bonusOne-time food facility providedPickup facility available for Australian shiftDrop facility available for UK shiftShift Timings:AUS Shift: 5:30 AM to 2:30 PMUK Shift: 3:00 PM to 12:00 AMLocation:Salt Lake, Sector V, KolkataIf you have the right experience and communication skills, this is your opportunity to build a successful career with V3 Outsourcing Solutions - AUUKUSAINDIAInterested candidates can apply nowBenefits:

We are looking for a motivated Telecaller to join our team in Kolkata. This is a part-time, work-from-home position suitable for individuals with little to no experience, making it an ideal opportunity for freshers. nnKey Responsibilities:n- Make Outbound Calls: You will be responsible for reaching out to potential customers and providing them with information about our products or services.n- Handle Inbound Calls: Respond to incoming inquiries and assist customers with their questions or issues in a professional manner.n- Maintain Call Records: Keep accurate records of conversations and feedback from customers to help improve our services.n- Achieve Targets: Work towards achieving daily or weekly targets set by the team leader, ensuring a high level of customer satisfaction.nnRequired Skills and Expectations:nThe ideal candidate should have strong verbal communication skills and a friendly demeanor to engage effectively with customers. You should be able to listen carefully and respond appropriately to customer needs. Basic computer knowledge is essential, along with the ability to navigate through necessary software. A proactive attitude and willingness to learn are important traits for this role. As you will be working from home, self-discipline and excellent time management skills are crucial to ensure productivity and effectiveness in your tasks.

Greetings from V3 Outsourcing Solutions Pvt Ltd!!!!!We are Hiring URGENTLY !!!!!Requirements:Any Under Graduate or Graduate can applyGood command of the English languageExcellent communication skills, both verbal and writtenWorking Days : Monday to Friday Alternate Saturdays Half DaySundays fixed offAustralia shift : 5.30 am to 2.30 pm with pick up facilityUK shift : 3 pm to 12 am with drop facilityLocation : Salt Lake Sector V,KolkataSalary best in the industryPF / ESIC AvailableOne Time Meal AvailableIf you are interested, kindly call 8777486901 / 9875609042 for furtherdetails.Regards,Radhika Bhatia.HR Executive.

1. Make outbound calls to potential and existing clients.2. Explain company's IT/software services to clients.3. Generate leads through telephonic communication.4. Follow up with interested clients and maintain regular communication.5. Understand client requirements and coordinate with the sales team.6. Maintain proper records of calls, leads and follow-ups.7. Achieve assigned sales and follow-up goals.

We are looking for a motivated and energetic female Tele Caller to join our team in Kolkata. In this role, you will be the first point of contact for potential customers and play a crucial part in generating leads and promoting our services. Key Responsibilities:- Making Outbound Calls: You will reach out to potential customers to discuss our products and services, helping to create interest and rapport.- Handling Inbound Calls: Respond to incoming calls from customers, answering their queries and providing essential information about our offerings.- Updating Customer Records: Maintain accurate records of customer interactions in our database, ensuring all information is up to date and correct.- Scheduling Appointments: Arrange meetings or calls for the sales team with interested customers, facilitating the sales process.- Providing Excellent Customer Service: Strive to deliver a positive experience for every caller, fostering a professional relationship with customers.Required Skills and Expectations:- Communication Skills: You should have strong verbal communication skills, with the ability to clearly explain our services and engage with customers.- Listening Ability: Being a good listener is essential to understand customer needs and provide appropriate solutions.- Team Player: Work collaboratively with colleagues to support team goals and improve overall performance.- Basic Computer Skills: Familiarity with using computers and handling basic software applications for data entry and record keeping is important.- Positive Attitude: Bring a friendly and enthusiastic approach to work, contributing to a pleasant work environment. We welcome applicants with little to no experience who are eager to learn and grow in this role.

Telesales ExecutiveDepartment: SalesExperience: 0-2 YearsLocation: KolkataEmployment Type: Full-TimeJob SummaryWe are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Generate and qualify leads through telephone calls.Explain company products/services clearly and effectively.Understand customer requirements and recommend suitable solutions.Follow up regularly with interested prospects and maintain the sales pipeline.Convert leads into successful sales and achieve monthly targets.Handle customer queries and resolve basic concerns professionally.Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.Build and maintain positive relationships with customers.Coordinate with the sales and operations teams for smooth order/service processing.Prepare daily and weekly sales reports.Follow up on pending orders/payments wherever required.Stay updated about company products, services, offers, and sales processes.KRA / KPINumber of outbound calls madeQualified leads generatedLead-to-conversion ratioMonthly sales/revenue achievementFollow-up effectivenessCustomer engagement and retentionCRM/data accuracyAchievement of assigned sales targetsDaily productivity and call qualityRequired SkillsExcellent verbal communication skillsStrong convincing and negotiation abilitiesGood listening and interpersonal skillsTarget-oriented and self-motivatedAbility to handle rejection and work under pressureBasic knowledge of MS Office and CRM softwareGood follow-up and relationship-building skillsProfessional and positive attitudeEligibility CriteriaGraduate in any discipline preferred.0-2 years of experience in telesales, telecalling, inside sales, customer service, or a similar role.Freshers with good communication and convincing skills may also apply.Candidates comfortable with making a high volume of outbound calls will be preferred.Key CompetenciesCommunication Customer Focus Persuasion Negotiation Result Orientation Follow-up Teamwork Accountability Time Management Positive AttitudeHow to ApplyInterested candidates can reach out to us: Call or WhatsApp: 9073909028 Email: hr@rharlalka.comJoin our team and build your career with us!

Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound customer queries and provide accurate information.Generate and qualify leads through telecalling.Follow up with customers and prospects regularly.Maintain records of calls, leads, and customer interactions.Achieve daily/weekly/monthly calling and lead-generation targets.Coordinate with the sales team for lead conversion.Handle customer concerns professionally and escalate issues when required.Required SkillsExcellent verbal communication and interpersonal skills.Good Hindi and English communication; additional local language is a plus.Basic knowledge of MS Excel and computer applications.Good convincing and negotiation skills.Positive attitude and customer-oriented approach.Ability to work under targets and deadlines.

We are looking for a dedicated female Telecaller with 1 to 3 years of experience to join our team in Kolkata. The ideal candidate will have a graduate degree, excellent communication skills, and a positive attitude.Key Responsibilities: - Calling Potential Clients: Reach out to potential customers to inform them about our products and services, leading to increased sales opportunities. - Handling Inquiries: Address customer queries promptly and professionally, ensuring an exceptional experience with the company. - Updating Records: Maintain accurate records of customer interactions in the database, helping the team track leads and follow-up tasks. - Achieving Targets: Work towards achieving daily and monthly calling targets, demonstrating commitment to driving results for the company. - Feedback Collection: Gather customer feedback and suggestions, providing insights to improve our services and tailor offers to client needs. Required Skills and Expectations: Candidates must possess strong verbal communication skills, enabling them to engage effectively with clients. They should have a pleasing personality, be able to handle rejection with resilience, and stay motivated in a dynamic work environment. Proficiency in basic computer skills is necessary for data entry and record-keeping. A passion for sales and customer service will help in fostering positive relationships with clients, ultimately contributing to the success of the team.Share CV's at- Hr.executive@meadowkart.com

We are looking for a BPO Telecaller to join our team in Kolkata. This is a full-time office job suited for individuals who have recently completed their 10th grade and are eager to start their career in the Business Process Outsourcing sector. Key Responsibilities:- Making Calls: You will be responsible for reaching out to potential customers to provide information about our services. Your communication skills will help create a positive impression.- Understanding Customer Needs: Listen attentively to customers' queries and concerns, ensuring you understand their needs to provide appropriate solutions.- Recording Information: Maintain accurate records of customer interactions in our database. This helps in tracking communication and following up effectively.- Meeting Targets: Work towards achieving daily and monthly call targets. Your performance will contribute directly to the team's success.- Providing Feedback: Share insights and feedback from customers with the team to help improve our services and customer experience.Required Skills and Expectations:Candidates should possess strong verbal communication skills, with the ability to convey information clearly and professionally. Basic computer knowledge is essential for data entry and managing customer records. A positive attitude and a willingness to learn are important, as is being a team player who can collaborate effectively with colleagues. Punctuality and reliability are also expected, as this role will require consistent attendance at the office. Previous experience is not required, but any exposure to customer service can be beneficial.

As a Telesales Representative, you will play a key role in our sales team, engaging with potential customers over the phone to promote and sell our products or services. This position is located in Kolkata, and we welcome applicants with 0 to 5 years of experience who have completed at least their 12th grade. Key Responsibilities:- Customer Outreach: Reach out to potential customers through phone calls to introduce our products, build interest, and capture leads.- Product Knowledge: Gain a comprehensive understanding of our product offerings to effectively communicate features and benefits to customers.- Sales Pitch: Deliver a clear and persuasive sales pitch to convince prospects to make a purchase or schedule further discussions.- Customer Engagement: Listen to customer needs and respond to inquiries to build rapport and trust, aiding in closing sales.- Maintain Records: Accurately record customer interactions and details of sales processes in our system for follow-up and analysis.- Meet Targets: Work towards achieving individual and team sales goals and targets through consistent performance.To be successful in this role, candidates should possess strong communication skills, a positive attitude, and the ability to handle rejection with resilience. Familiarity with basic computer applications and a willingness to learn are essential. We are looking for motivated individuals who can work collaboratively in a team environment and demonstrate a proactive approach to selling.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.Key Responsibilities:- Handling Customer Calls: You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- Providing Information: Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- Resolving Issues: You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- Maintaining Records: Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- Achieving Targets: Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.Required Skills and Expectations:Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

We are looking for a dedicated Telecaller Cum Computer Operator to join our team in Bowbazar. The ideal candidate will be responsible for making calls to clients, maintaining records, and performing various computer-related tasks.Key Responsibilities:- Making Outbound Calls: Contact potential and existing customers to promote services or gather information, ensuring a polite and professional communication style.- Data Entry: Accurately enter and update customer information in the computer system, ensuring all data is up to date and correct.- Customer Support: Address customer inquiries and provide assistance, aiming to solve any issues they may have during the call.- Maintaining Records: Keep detailed records of all calls made and information gathered, which aids in tracking progress and customer feedback.- Reporting: Prepare weekly or monthly reports based on the call activities and customer interactions, providing insights for management.Required Skills and Expectations:The candidate should have excellent communication skills in English and the local language to converse effectively with clients. Basic computer skills, including proficiency in MS Office, are essential for data entry and reporting tasks. A positive attitude, patience, and empathy towards customers are crucial for this role. Candidates must possess strong organizational skills to handle multiple tasks simultaneously and be detail-oriented to ensure accuracy in data. A minimum of 1 to 3 years of experience in telecalling or a similar role is preferred, and a 10th-grade education is required. Female applicants are encouraged to apply for this full-time position based in the office.

We are looking for an enthusiastic International BPO Executive to join our team in Kolkata. This position is ideal for candidates with a passion for customer service and communication, whether you are an experienced professional or a fresh graduate.Key Responsibilities:- Customer Support: Provide excellent support to international customers through phone, email, or chat, ensuring their inquiries are addressed promptly and accurately.- Problem-Solving: Assist customers in resolving issues by understanding their needs and providing effective solutions, helping to enhance their overall experience.- Data Entry: Accurately input and maintain customer information in the system, ensuring that records are kept up-to-date and secure.- Feedback Collection: Gather customer feedback regarding products and services, which helps improve service quality and customer satisfaction.- Collaboration: Work closely with other team members and departments to share information and support overall business objectives.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills in English, as this role involves interacting with international clients. A professional demeanor and a friendly attitude are essential for delivering high-quality customer service. Familiarity with basic computer applications and typing skills is necessary. We appreciate candidates with strong problem-solving skills, a willingness to learn, and the ability to work well in a team environment. Since this position is office-based, we expect reliability and commitment to regular work hours. Whether you are just starting your career or have some experience, we invite you to apply and grow with us.

We are looking for a dedicated and enthusiastic Call Center Executive to join our team in Kolkata. This is an entry-level position suitable for candidates who have completed their 10th grade and are eager to begin a career in customer service.Key Responsibilities:- Handling Incoming Calls: You will assist customers by answering their queries, providing information about products and services, and resolving any issues they may have.- Making Outbound Calls: You will reach out to potential and existing customers to promote services, gather feedback, and ensure satisfaction, often following up on previous inquiries.- Maintaining Customer Records: Accurately documenting all customer interactions is essential. You will update customer information in the database to ensure our records are current.- Working in a Team Environment: Collaborating with fellow team members is crucial for providing excellent service. You will share insights and support one another in meeting team goals.Required Skills and Expectations:We seek female candidates who are proactive, organized, and possess strong communication skills. Being polite and patient with customers is essential, as is the ability to handle stressful situations gracefully. A basic understanding of computer systems is necessary, along with a willingness to learn. You should be prepared to work full-time in an office environment and be committed to delivering excellent customer service at all times.

Job Title: Inside Tele Sales ExecutiveCompany: Solve LegalX Private LimitedLocation: Tagore Park, Kolkata - 700039Experience: 1-4 YearsOpen Positions: 3-4

The BPO Telecaller position involves reaching out to customers and providing them with information about our products and services. You will play a crucial role in our customer service team, helping to improve client satisfaction.Key Responsibilities:- Make Outbound Calls: You will contact potential customers to share information about offerings, addressing inquiries and concerns.- Provide Customer Support: Assist customers with their questions, ensuring they receive accurate and timely information to enhance their experience.- Maintain Records: Keep detailed records of customer interactions and necessary feedback, helping to track communication and improve service quality.- Achieve Targets: Work towards achieving daily and monthly call targets, contributing to the overall success of the team and organization.- Follow-Up Calls: Engage with customers who have previously shown interest, ensuring they have the necessary support to make informed decisions.Required skills and expectations include:- Communication Skills: Strong verbal skills are essential for effectively engaging with customers and providing clear information.- Problem-Solving Abilities: You should be able to think critically and resolve customer issues quickly and efficiently.- Time Management: The ability to manage your time effectively is vital, as you'll need to balance calls and maintain records promptly.- Basic Computer Skills: Familiarity with computers and phone systems is necessary for logging customer data and navigating software.- Team Player: Collaboration with team members is important, so being a positive and cooperative colleague will enhance overall team performance. This job is suitable for individuals with 0 to 5 years of experience and a minimum education of 12th pass, with the flexibility to work from home.

About the CompanyPaisa 108 Pvt. Ltd. is a fast-growing fintech company focused onsimplifying financial access and empowering users with seamless digitalsolutions. We are building a customer-first platform and looking forenthusiastic individuals to join our onboarding team.Job SummaryAs an Onboarding Telecaller, you will be responsible for connecting withnew users/leads, guiding them through the onboarding process, and ensuringa smooth and successful activation on our platform.

We are looking for a Call Center Executive to join our team in Kolkata South. In this role, you will play a vital part in providing excellent customer service and support. You will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring their satisfaction.Key Responsibilities:- Answer Incoming Calls: Respond to customer inquiries promptly and professionally, ensuring they receive the information they need.- Resolve Customer Issues: Address customer complaints and concerns effectively, aiming for quick resolutions that satisfy the customer.- Maintain Records: Keep accurate records of customer interactions and transactions for future reference and analysis.- Follow Up: Reach out to customers as needed to follow up on issues, ensuring that they are happy with the solutions provided.- Provide Product Information: Share details about products and services, helping customers make informed decisions.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members.- Problem-Solving Skills: Ability to think quickly and provide effective solutions to customer issues.- Basic Computer Knowledge: Familiarity with computer software and systems for logging calls and accessing customer information.- Team Player: Willingness to collaborate with colleagues to enhance the customer experience and achieve team goals.- Adaptability: Openness to learn and adapt to new processes and technologies in a fast-paced environment. This is a full-time, in-office position suitable for individuals with 0 to 3 years of experience who have completed their 12th grade.

Greetings from V3 Outsourcing Solutions Pvt Ltd!!!!!We are Hiring URGENTLY !!!!!Requirements: Telesales RepresentativeAny Under Graduate or Graduate can applyGood command of the English languageExcellent communication skills, both verbal and writtenWorking Days : Monday to Friday Alternate Saturdays Half DaySundays fixed offAustralia shift : 5.30 am to 2.30 pm with pick up facilityUK shift : 3 pm to 12 am with drop facilityLocation : Salt Lake Sector V,KolkataSalary best in the industryPF / ESIC AvailableIf you are interested, kindly call 8777486901 / 9875609042 for furtherdetails.Regards,Radhika Bhatia.HR Executive.

About UsArohi Global Textiles (OPC) Pvt Ltd. is a renowned brand in Lingerie & Underwear Manufacture segment in India. Arohi Provides Premium quality and skin friendly underwear for men, women and kids. Arohi Global Textiles (OPC) Pvt Ltd partners with entrepreneurs and distributors to launch private-label innerwear and underwear lines. Role OverviewWe are hiring 5 Inside Sales Executives to make outbound calls to qualified leads interested in starting a distribution business with Arohi Global. The role is conversion-focused: you will explain our new business model of own brand, answer queries, overcome objections, and convert leads into clients. Immediate joiners preferred.