Telecaller, you are responsible for handling sales over the phone entirely You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them. Any special skills required? Willingness to have tough conversations. There 's a difference between being willing and able to have fierce conversations and a desire to seek out conflict. ... Coaching. ... Talent identification. ... Clear communication skills. ... Ability to analyse data and understand how it fits the big picture