KPO Job Vacancies in Nashik

Key ResponsibilitiesOutbound Calling & Lead GenerationLead Conversion: Contact potential customers from provided databases/leads to introduce our products, services, or current promotional offers.Appointment Scheduling: Screen interested leads and fix qualified appointments for field sales executives, counselors, or management teams.Follow-up Calls: Maintain consistent phone follow-ups with warm leads, answering queries, sending brochures via WhatsApp/Email, and guiding them through the sales or inquiry funnel.Data Management & ReportingDatabase Maintenance: Accurately update call statuses, customer feedback, and appointment schedules in MS Excel / Google Sheets or CRM software.Target Achievement: Consistently meet or exceed daily calling quotas (e.g., 80-120 calls/day) and monthly lead conversion benchmarks.Feedback Collection: Gather insights on customer preferences and objection patterns, escalating key market feedback to team leads.

We are seeking an enthusiastic and motivated Telecaller to join our team. The ideal candidate will be responsible for engaging with potential and existing customers, providing information about our products and services, and assisting with inquiries and concerns. The role requires excellent communication skills, a persuasive attitude, and a commitment to customer satisfaction.

1. Calls and Complaints Support2. Client Handling and CRM3. Customer Handling4. Blended work with mix of calling and back office activity5. Strong proficiency in English/ Hindi in speaking as well as Data entry/Excel

Key ResponsibilitiesOutbound & Inbound Calling: Reach out to prospective leads from provided databases to introduce products/services, answer questions, and generate sales opportunities.Lead Qualification & Follow-up: Screen potential clients, understand their needs, and schedule follow-ups or product demos for senior sales representatives.Target Achievement: Meet or exceed daily calling targets, conversion metrics, and weekly/monthly sales goals.Database Management: Record customer details, call outcomes, notes, and follow-up dates accurately into the CRM software (e.g., Salesforce, Zoho, Hubspot).Customer Relationship Building: Maintain a polite, professional tone during interactions, overcome client objections, and address customer concerns effectively.Feedback & Reporting: Provide daily/weekly summaries of calling activities, customer feedback, and common objections to the team supervisor.

Key ResponsibilitiesMake outbound calls to prospective customers to promote products and services.Handle inbound customer inquiries and provide accurate product information.Generate and qualify leads through telephonic conversations.Fix appointments and schedule meetings for the sales team.Maintain and update customer databases and CRM records.Follow up with potential customers and nurture leads.Achieve daily, weekly, and monthly calling and conversion targets.Handle customer objections professionally and effectively.Collect customer feedback and share insights with management.Ensure a high level of customer satisfaction and service quality.

Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote products and services.Generate leads and convert inquiries into sales opportunities.Explain product features, benefits, and pricing to customers.Understand customer requirements and recommend suitable solutions.Follow up on leads, inquiries, and quotations to maximize conversions.Maintain accurate records of customer interactions and sales activities in CRM systems.Achieve individual and team sales targets.Handle customer objections professionally and effectively.Coordinate with internal departments to ensure smooth order processing and customer satisfaction.Prepare daily, weekly, and monthly sales reports.